SUMMARY

• Highly astute professional possessing a diverse portfolio of experience and managerial expertise including IT Manager, Service Delivery Technician, IT Specialist, MDM system implementation, and Technical Support/System Administrator.
• Recognized leadership in the implementation, maintenance, configuration, and support of user technology including but not limited to workstations, printers, phones, mobile user devices, copiers, and user - based applications.
• Planning and directing tactical approaches to configure, install, maintain, oversee and resolve connection issues and server down issues, repairing operating systems and desktop applications, troubleshooting software, printer, mobile device issues as per the Service Level Agreement, performing laptop and workstation imaging, facilitating 24/7 c-suite executive technology support, CiraSync platform, budget management, and more.
• Supervised IT projects, upgrades to the PBX system, migration of email from Exchange to Office 365, implemented end-user support ticket system, built network infrastructure for deployment in new offices, and more.
• Successful at building and collaborating with teams across the matrix and moving from high-level IT strategy to implementation while leading by example.
• Creative, perceptive, and intuitive.
• Highly regarded as essential within an organization’s infrastructure.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

• Oversaw the end-user/help desk Support Ticket System and prioritized based on urgency and c-suite end-users
• Led the SaaS infrastructure build-out and subsequent post-operative support of Desktop as a Service
• Troubleshoot and resolved connection issues and server down issues with the Network, PBX, end user computers, virtual server, Active Directory Domain Services, email management, and Spam filters, Office 365, MS Team, Skype.
• Built new site project remote office network service. Objective: Deploy VPN router site and ensure Internet readiness for end-users
• Configures Network Printers, plotter, and conference audio visual equipment
• Maintained firewalls, switches, and access points
• Centralized the deployment of mobile devices, phones, and tablets
• Collaborated across the matrix in the development of new technology initiatives to enhance efficiency and increase business value
• Supervised five-hundred Dropbox accounts and data files to keep files safe and avoid vulnerabilities
• Managed Bim 360, Duo Mobile, P6 Oracle, Office 365 License Account
• Processed new hire/termination request in collaboration with the HR department
• In charge of an IT team of eight Tech from End user support, Tier 2, Tier 3. VIP Services Etc.
• On premised Network Support of 635 End User across the company Main Office, Project Office/Site, Working from Home or during Business travel.
• Supporting Private Cloud Data. Make sure the Data is sync Properly, archive old Data, supervise users’ right access to particular information. Make sure Users can access it anytime.
• Coordinate meeting (Daily, weekly, Monthly) with our third Vendor Party on regard Company VM Server. Make sure the up and running, avoid outs pace warning, running any windows updates or patches. Talk about new strategy to provide better Service.
• Manage and support the deployment of IT-related projects, which includes liaising with clients to determine project requirements, scope, and objectives; managing project schedules, resources, and equipment; and ensuring that client needs are met .
• Serve as key liaison for project participants to communicate project status; keenly track project progress and address any issues that may arise
• Coordinate Migration Project moving from skype for business to MS Team without internal team and outsource Vendor. Migration from MS Exchange to Office 365, Moving from Private cloud to MS Azure Cloud, Implement MDM platform for the Company mobile Devices. Moving from Cisco Phone system to MS Team.
• Creation of a NOC support service with the coordination of third Vendor and internal IT Team. Make Sure Company network is up and running clean, keep in eye on any ransomware attack. Make sure user are not browser to any dark or any suspicious portals.
• Work w/managed service Provider to perform actual engineer work.
• Implementing IT/Data security programs, protocols, controls.
• Working alongside with auditors.
• Oversee IT procedural and technology policy manuals, and manage all conference rooms and conferencing AV equipment.
• Organize schedules of setup and dismantling of construction field office, while making sure all technology related services are in place.

Confidential

IT Manager

Responsibilities:

• Liaised with third-party affiliates and secured equipment copier machines, printers, plotters, and video conference systems, and Office 365 licensures
• Trained IT staff in how to evaluate information system challenges and resolve them
• Crafted weekly project working-level reports for the CIO to provide updates on problematic technology and address appropriate direction for solutions
• Maintained the department’s operating budget

Confidential

Service Delivery Technician

Responsibilities:

• Configured, installed, maintained, and repaired operating systems and desktop applications
• SharePoint Admin maintaining and upgrading the SharePoint Server
• Created new user accounts for access to the network drive, company email, and intranet/SharePoint
• Set-up telephone accounts for Skype for Business
• Satisfied Helpdesk initiated request and troubleshoot hardware, software, printer, mobile device, and network connectivity issues as per the Service Level Agreement
• Installed, tested, and repaired workstations
• Performed laptop and workstation imaging
• Facilitated emergency support to IT management and end-users
• Delivered software and hardware training to employees, IT staff, and end-users
• Developed SCCM software to aid deployment of updates to Windows across the company’s network
• Installed Sophos Console for video conferencing