Technical Account Manager Resume

SUMMARY

Accomplished Sr. Project/Program Manager professional with over 18 years of financial and project leadership experience, providing technical expertise and leadership to IT projects for both private industries and government.
Recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and working with senior management, associates, and customers.
Has great interpersonal skills, able to communicate effectively with co - workers at all levels.
Successful in balancing quality, cost and scope with project development and delivery timelines.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Technical Account Manager

Confidential

Responsibilities:

Manage all aspects of seven clients / financial institutions and lead 2 to 10 people teams per project.
Lead integration planning, requirements gathering, configuration & validation activities, cloud environment provisioning, connectivity & data preparation, solution training, UAT, deployment, and project closure activities.
Enhance product features and work with various teams to implement strategic business and product plans.
Draft project plans, review documents, status reports, UAT Logs, User Set-Up and mapping information documents, on-boarding artifacts, kick-off and solution overview presentations, and policy manager artifacts.

Sr. Program/Project Manager

Confidential

Responsibilities:

Managed and governed Citi's global AML monitoring program for the regions of Asia, LATAM and Mexico along with other program initiatives such as T-Code Automation, KYC. Re-designed the mapping logic and address all technical issues for the above regions for the AML program.
Managed and directed global teams in an effort to enhance parts of the existing system for various product lines.
Addressed deficiencies and gaps in AML data collection and scenario effectiveness, encompassing all aspects of design, development, testing and go-live phases. Directed the administrative functions of the program such as project funding, team's hours booked etc.
Increased program's effectiveness by implementing a change management process & enhancing the CMMi process.
Assisted with various administrative functions of the program such as budget reconciliations, passing project Toll Gates, raising support tickets, updating the Book of Work and Total Quality Initiative for respective projects.
Communicated comprehensive daily updates for respective projects and also updated a portion of the Steering Committee deck for communicating the program's progress, risks and mitigation strategies to senior management.
Participated in program's initiatives (Program's pipeline, Book of Work, AML Review of Actuals vs. Forecasts etc.) and managed project members to input hours for specific projects.

Sr. Project / Program Manager

Confidential

Responsibilities:

Managed a team of nine people (US and UK) for the Solvency II project, which is a compliance directive for the whole company. Implemented scope change management process for the whole program.
Prepared business cases, project charters, statement of work, project plans, risk management plans, WBSs, stakeholder analysis, communication management plans, data requirements, and training plans.
Interviewed users, designed information management strategy, DFDs, PFDs, and logical schemas for DWs.
Handled overview development work, change management, quality assurance, documentation requirements, conducted cost, time, human resources, procurement, and integration management.
Communicated with the UK and US program teams regarding the progress and main events of the projects, prepared weekly reports for upper management, interviewed SMEs (Subject Matter Experts), produced BRDs, feasibility analysis, Case Analysis, Use Cases and other many governance documentation.