SUMMARY

• IT Professional with over 8 years of experience in Information Technology field successfully filling the roles of IT Project Manager, Sr. Business System Analyst, Lead Systems Analyst and Business Analyst in various industries.
• Specializes in working with all team members thru all phases (including planning, managing, design, development, data analysis and production deployments) of Software and development lifecycle (SDLC) with experience in different methodologies.
• Recognized as a strong leader, collaborator, contributor and business partner who can look at projects and initiatives in a comprehensive manner to minimize risk, ensure timely delivery, and implement change to create a better end user experience.
• Proficient in Data Mapping, Data Analysis and System Analysis to catch the dependencies/Gaps upfront between two or more systems to eliminate Errors/issues in later phases of SDLC.
• Expert in creating process flows/workflows using Visio/ OnBase workview, MS excel and MS PowerPoint. Possesses thorough understanding of business process innovation along with great management skills.
• Currently coordinating all the testing phases for compatibility testing and upgrade testing events for the entire organization.
• Has been awarded multiple bravo recognition awards during her time with UHG (Optum) for innovation, performance, collaboration, and leadership due to her excellent problem - solving skills (can provide details and PDF awards when asked) with one of the biggest PM tickets they received in last 2 yrs. while working on with eHP team involving cross-functional teams and while working on Win10 Project.
• Analysis of business requirements and system design documents.
• Experienced in Work Breakdown structure while assisting Project managers in decision making about the scope of the project and creating some documents for e.g.: Vision Document and scope document.
• Excellent expertise of various deliverables and artifacts for a project including Business Use cases, Supplementary specifications, Requirement Traceability Matrix, PRD, BRD etc.
• Conducted project meetings, reviews, walkthroughs, and customer interviews to elicit requirements and information for analysis.
• Experienced in workflow analysis & design, business process reengineering, user interface design, and process flow modeling.
• Development of Functional Requirement Specifications document and Traceability Matrix document.
• Defined updates to improve existing business processes, identifying risks and acceptance criteria.
• Extensive knowledge of UML application for business process modeling.
• Expert in working as the primary liaison between the business line, operations, and the technical areas throughout the Software Development Life Cycle.
• Coordinated with technical and managerial teams at all levels to complete tasks before the deadline.
• Excellently designs and produces Ad Hoc reports.
• Worked with Test Driven Development. Experienced in UAT during the implementation phase.
• Quality Assurance (QA) experience with developing test plans and test scripts using manual and automated tools such as ALM- quality center.
• Experienced with Business Process Modeling Notation. Created Business process models using various business process modeling based software.
• Development of Functional Requirement Specifications document and Traceability Matrix document.
• Preparation of various deliverables and artifacts for a project including Business Use cases, Supplementary specifications, Requirement Traceability Matrix, PRD, BRD etc.
• Healthcare data experience includes significant work with EDI Transactions involving claims data (HIPPA 4010 to 5010 conversion) and cross-process work on an ICD-9 to ICD-10 conversion.
• Assisted in design and execution of User Acceptance Testing.
• Expert with all the phases of the SDLC and ITIL especially managing client expectations at all phases of SDLC and assured that all artifacts are following corporate Policies and Guidelines.

TECHNICAL SKILLS

Databases: Oracle, MS SQL server, MS Access, IBM DB2.

Tools: MS Office Word, Excel (Formulas and VLOOKUP’s), Access, Power point, Project, Visio, Front Office, ALM HP Quality Center, HP Service Manager (HPSM), HP Asset Manager, ALM- Quality center, Oracle-SQL developer, WebEx, SnipIt/SnagIt tool, DB Visualizer tool, Win 98/XP/Vista/Windows 7, UNIX, LINUX, Mac. C, C++, Java, SQL, HTML, XML, C#, VB, ASP, .Net, Oracle, MS SQL server, MS Access, IBM DB2, Erwin, MS Office, Front Office, Rational Rose, SoDA, Software Modeler, Clearcase, Clearquest, Win Runner, LoadRunner, Bizagi, WebSphere, UML, Business Modeler, Ultra Edit, TOAD and Test Director, MMIS, OnBase workview, Agile, Nintex Workflows, tableau, Swift Kanban, R Studio, DataNow, Easy BI, SAP Logon, Salesforce (Lightning and Classic).

Operating Systems: Win 98/XP/Vista/Windows 8.1/Windows 7/Windows 10.

Languages: SQL, HTML, XML, .Net, JAVA.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

• Monitor day-to-day progress of Design/development/delivery of the work for the pricing teams and report any possible improvements.
• Accountable to streamline and analyze project intake for both Price Execution/Standard Deviated teams.
• Manage and communicate the status of Incident tickets and features/epic/stories for the Sprint and PI.
• Ensure proper coordination between IT (Information Technology) and BPS (Business Process specialists) to ensure proper implementation of enhancement of the product capabilities.
• Monitor task workflow and projects/staff organization as priorities shifts for MTO “Marketing to Order” Pricing team and report any possible improvements.
• Identify and help enhance and document to help improve department processes while filling the Gaps in the existing workflow and processes overall from Intake to Delivery.
• Administering the SharePoint for all the documents of the project for MTO Team (PE and SD).
• Responsible for allocating the tasks/tickets to the appropriate resources identified as per capacity for the intake/committed work for both team members.
• Creation of project plan/timeline for the epics/features that the team is working on to keep track of the progress.
• Participate in requirements prioritization and facilitate the negotiation of requirements amongst multiple stakeholders.
• Monitor and analyze progression of the development life cycle through environments and identify and possible improvement for the teams.
• Ensuring that all the incoming projects are adhering to Scrum methodology and track them for governance.
• Owns defining and documentation and streamlining of various processes such as incident management process of a ticket from Incident log to delivery, Defect Tracking process and Business intake process.

Environment: SCRUM Methodology, SAP Logon, ALM-QC, ITSM/HPSM, MS Excel, MS Visio, Skype for Business, MS Teams, MS PowerPoint, JIRA, Easy BI, SharePoint.

Confidential

Salesforce Business Analyst/Scrum Master

Responsibilities:

• Responsible for writing features and creating user stories for these features on the Rally Agile central tool.
• Working with the team on sprint planning and release planning for the features that the team is responsible for the entire Product Increment (PI).
• Conducting interviews and meetings with managers, subject matter experts and other relevant people to understand business requirements.
• Performing extensive translation of High-level business requirements into technical requirement (yet elaborative) for the Salesforce team.
• Working closely with various stakeholders of the Salesforce team such as developers, Configuration analysts, Architects, QA’s and DevOps to ensure proper story pointing is happening.
• Workings with technical team members to ensure proper development of these technical requirements are taking place.
• Conducting GAP Analysis to identify key areas of concern and addressed them with the Business team.
• Documenting all of the process flows for the Salesforce team and their collaboration flows with other teams within the organization.
• Responsible to provide work status reports to supervisor and project managers as required.
• Documenting the AS-IS and TO-BE process flows for all the identified systems due to switching over to service cloud for improving customer service.
• Responsible for communicating to technical team the expectations and priorities and resolve any issues/gaps.
• Responsible for creating all of the frontline communication to leadership about the status of the features for the team.
• Working with the business client to identify and analyze development and design issues.
• Hosting daily standup calls and weekly (story refinement sessions and feature walkthru calls, scrum call) for the team to update leadership about status of features and upcoming tasks and milestones to ensure timely delivery.
• Working with various cross functional teams for timely migration schedules and ensuring new fields are getting mapped correctly across different systems.

Environment: Agile Methodology, Salesforce (Classic and Lightning), MS Excel, MS Visio, IBM iNotes, WebEx, MS PowerPoint, Rally Agile Central, Connections.

Confidential

Digital Project Manager/Digital Product Analyst

Responsibilities:

• Responsible for creating the project documents including the Requirements document, Master UX, Status Reports and Project Plan.
• Responsible for creating weekly status reports of the overall project to the leadership.
• Responsible for writing capabilities, features and user stories in the Rally Agile central tool.
• Conducted GAP Analysis to identify key areas of concern and addressed them with the Business team.
• Documented process flow for the entire project and different teams involved in the project.
• Identified the different systems and markets impacted due to implementation of this new product and then documented the AS-IS and TO-BE process flows for all the identified systems.
• Responsible for creating all of the frontline communication to leadership about the status of the project.
• Worked with various workstreams owners to get the status on the tasks for all these workstreams including the brand and marketing, member experience and shopping and enrollment etc.
• Administered and owned the SharePoint for all the documents of the project.
• Worked with third party vendors to design and build the new landing page for the product being designed.
• Hosted many weekly calls to update all of the teams involved with the project of the status and upcoming tasks and milestones to ensure timely delivery.
• Worked with Tele-sales team to work create a new designated team and skill as well as help define the routing process.
• Worked with Legal department to review the legal consent for data sharing.
• Worked with the site content and compliance manager to submit the CMS approval file to adhere to the CMS guidelines for the site, landing page and marketing campaigns.

Environment: Agile Methodology, MS Excel, MS Visio, Outlook, MS OneNote, WebEx, MS PowerPoint, Rally Agile Central, CMS.

Confidential

Sr. Business System Analyst/Resource Manager

Responsibilities:

• Responsible for helping to Improve existing engineering processes.
• Accountable to streamline and analyze project intake for the entire domain assigned to me.
• Conduct meetings with various stakeholders to analyze the intake work and providing reports to the domain managers weekly.
• Provide resource estimation for all the projects with infrastructure needs from Data Services.
• Responsible to gather project requirements and then convert them to system requirements for the Database Analysts.
• Host meetings with all the stakeholders for gathering and helping understand the system requirements for the project (Solution Architects, Data Architect, Enterprise Architect and Domain architects, Database analysts, IT PM’s, Business PM’s and Business BA’s).
• Review IARB (Infrastructure Architecture Review board presentation) and Conceptual diagram to understand the solution and alternative solution proposed for the projects and gather infrastructure requirements.
• Helped data analysts and data architects to document the requirements in order to design the design the databases for all incoming projects for data domain using Erwin.
• Acts as SME for Data Services domain for the entire intake work with infrastructure needs.
• Collaboration with different levels within organization to complete workload document and system requirements.
• Work with Domain principle and managers to allocate the tasks/ work to the appropriate resources identified for the intake work in Planview.
• Conduct meetings to provide status updates weekly with Data Services Domain to streamline intake work for all the 12 components or products.
• Work with third party vendors to get system requirements for Data Services Domain.
• Help DBA in determining if performance testing is needed for the projects and allocate the task to appropriate resource.
• Ensuring that all the incoming projects are adhering to SDLC methodology and track them for governance.
• Create and provide reports for metrics for time tracking and compliance (bimonthly for every pay period)

Environment: SDLC Methodology, Power BI, Service Now, Infrastructure- Data Services Domain, Confluence, MS Excel, MS Visio, MS Word, Lotus Notes, Wikki, DB2, Erwin, Oracle DB, MSSQL DB, Teradata, ETL Data Stage, Alteryx, Tableau, MS OneNote, WebEx, MS PowerPoint, Planview.