Project Manager Resume Universal City, Texas - Hire IT People

EXPERIENCE:

Confidential, Sarasota, FL 34236
Sr. Manager, Customer Relations & Quality Assurance (8/1/2000 –12/24/2011)

Work indirectly to oversee the performance of the operator centers that transport and bill the calls of the Talk Too Me products
Review domestic operator services tariff rate increases and submit increases to regulatory department for filing
Develop and maintain relationships with Subscribers of Talk Too Me Coin-less Services
Account management responsibilities including, but not limited to; customer retention through revenue management, liaison between subscriber and long distance carriers for 1+ services
Initiate contract renewals and revisions, roll out new products/services to customer
Interact with internal departments such as engineering group, I.T., support staff and upper management to insure accurate and timely delivery of services to customer
Review system and processes for improvements and coordinate those recommendations with appropriate department heads for implementation
Perform traffic and revenue studies to assist subscriber in identifying unprofitable locations
Design proprietary pay telephone signage exclusive to individual subscriber needs, utilizing Adobe Illustrator

Confidential, Sarasota, FL 34237 (1998 – 2000)
Consultant, Managed Accounts

Performed duties as listed during my time at North American InTeleCom, Inc. for Elcotel Coin-less Services exclusively
Liaison between Elcotel Coin-less Services and new Operator Services Carriers, San Marcos Telephone.

Confidential, San Antonio, Texas
(Formerly a wholly-owned subsidiary of Diamond Shamrock)
Various Positions (4/1985-7/1998)

Manager, Operator Services Managed Accounts (1997 – 1998)

Develop and maintain relationships with Subscribers of North American InTeleCom and Elcotel Coin-Less Services
Coordinate account setups with internal sales team and external sales distributors
Account management responsibilities including revenue management, monthly commission reporting, daily fulfillment of new payphone submission
Rolling out new products/services to customer base
Interact with internal departments such as engineering group, I.T., support staff and upper management to insure accurate and timely delivery of services to customer
Review system and processes for improvements and coordinate those recommendations with appropriate department heads for approval
Perform traffic and revenue studies to assist subscriber in identifying unprofitable locations

RFP Response Team Manager (1994 – 1996)

Primary point of contact and responder for the RFP response team, for inmate management systems for Local, State, Federal and privately owned inmate facility bid opportunities
Coordinated IT efforts for design and implementation of new product requirements
Authored and designed software user guide for proprietary automated data system
Responsible for trade show and product demonstration preparation
Designed and published responses (including graphic design) for State and Federal Requests for Proposals

Manager, Operator Centers (Austin, Ft. Worth, San Antonio) (1992 – 1994)

Oversaw and manage all aspects Operator Services for 3 operator centers of 300+ operators
Supervised and directed responsibilities of center managers and supervisors of various levels
Interviewed and hired applicants for all positions, working with County agencies for disadvantaged youth
Assisted and accompanied Human Resources in EEOC and unemployment claim dispute matters
Facilitated meetings, training and employee retention programs

Sr. Systems Analyst, Operator Services (1989 - 1992)

Monitored Operator Center switches
Set up parameters for operator processing software and operator work stations
Maintained operating software for all operator work stations
Instrumental in recommending procedures and processes that were incorporated into existing software
Managed 2 night shift system operators

Pay Telephone Liaison and Pay Telephone Programmer (1985 – 1989)

Liaison to SWB in establishing private pay telephone procedures with LEC COCOT departments
Responsible for input for Letter of Agency, Coin Service Agreements and overall procedures for placing out existing LEC phones and establishing COCOT lines
Responsible for coordinating all disconnects and new connects of payphone locations
Assembled pay telephones for placement in the field
Programmed smart sets with rates and operating software
Programmed LED displays with daily advertising for HEB and 7-Eleven stores

EDUCATION:

Diploma

SKILLS:

WINDOWS 2003, Microsoft Word, Microsoft Excel, PowerPoint, Access, Outlook,
Adobe Illustrator CS5, Internet Explorer

INTERESTS: Family, school sporting events, social networking, traveling, good-will causes, baking, entertaining