SUMMARY:

• Highly motivated, action - oriented and results focused professional with a passion for delivering flawless products and software solutions.
• For over 7 years in cloud computing, managed services and Systems IT Professional with significant integrations, operations and remote management experience satisfying multiple initiatives in leadership, strategic planning, directing, executing, integrating and consulting for Client Relationships, IT Operations, Program Support, Infrastructure Projects and Vendor & Resource management. Managed and executed IT, software, cyber-security, engineering, production management, and product development projects for various clients.
• Currently worked as a Senior Consultant within the Agile/Devops transformation, program management, and cloud space.
• Working closely with our engineering teams to support their software, infrastructure and data analysis efforts forward to ensure technical improvements.
• Major strengths include analytical skills, leadership skills, problem-solving skills, managerial skills and the ability to execute under pressure.

PROFESSIONAL SUMMARY:

• Industries:HealthCare, Banking, Financial Services, Manufacturing, Distribution, Local Government, Automotive
• Specialties:Cloud, IaaS, PaaS, SaaS, Mobile, EnterpriseCloud Migrations, Infrastructure development and deployment
• Sr. Project Manager: Expert Project / Program manager offering 20 years of experience in infrastructure and softwareProject / Program Management success leading all phases of diverse and complex technology projects; Eight (8) years of experience in managing Agile SCRUM, KanBan and SAFe (Scales Agile Framework) eCommerce and Mobile projects and programs and 12 years in managing large scale Waterfall projects / programs.
• Leadership: An effective leader directing and coordinating all aspects of large and complex information technology projects including scope, development, schedule, cost, risk optimization, QA and change management. Ensuring goals are accomplished within the prescribed period and funding parameters.
• Business Strategist: Plan and manage multimillion-dollar projects ($2M - $30M), aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent Communicator: Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Methodologies / Team Management: Expert in Virtualization, Networks, SDLC, Rational unified process (RUP), SDLC, CMMI, Agile SCRUM, SCRUM Master, KANBAN, XP projectmanagement methodologies.
• Able to manage large project teams (6- 300) and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Applications:Expert in Microsoft Office, Office 365; Word, Excel, PowerPoint, Visio, Lync, Outlook, Project, TFS, Azure DevOps, Microsoft Teams, JIRA, Confluence, BitBucket, Rally, Slack, Planview,Salesforce.com, ServiceNow, ProjectManager.com, Harvest, Microsoft Project Server, SharePoint, Oracle Primavera P6, SaaS, Lab Information System (LIS), Acumatica, SAP,PowerBi, Tableau, Microsoft Teams.

SKILLS SUMMARY:

Program Management: SOX Audit, PCI, HIPAA, ICD10, SAFe (Scales Agile Framework)SAP S4 / HANA, PowerBI, Application Security, IOT, Mobile Application Development, SaaS, IaaS, PaaS, Cloud AWS, Cloud AZURE.

IT Project Lifecycle: Resource Planning, Requirements Analysis, ROI Analysis, Costing budgeting, Project Scheduling, Project Reporting, Project Financials, Testing/QA/Rollout/Support, VMware Virtualization, Azure / AWS Cloud

Migration:

Value-Added Leadership: Communication, Team Building & Mentoring, Client Relations Presentations, Vendor Management, Program Management, Long/Short term Business Planning, Self-Starter, Motivator, Application upgrades.

Tools: JIRA, Confluence, Terraform, GitHub, VSCode, GitBash, JSONRESTful API,Office 365, SharePoint, Ring Central IP Phone, Windows desktop& servers

Networking: LAN/WAN/Wi-Fi networking, VLAN, Wireshark Packet SnifferFortiAnalyzers, Bluecoat/Packeteerpacketshapers core and distribution switching

Methodology: Agile, Kanban

Highlights: Experienced PMP, Cloud Computing, Vendor Management, LeadershipRisk Analysis, Technical Specialist, Issue/Incident Resolution, Program & Resource Management

EXPERIENCE:

Confidential, Washington, DC

Cloud Project Manager

Responsibilities:

• Expert in working with Agile and Hybrid Waterfall teams in a matrixed environment including onsite, offshore resources, and Business stakeholders spread across multiple continents and geographic locations.
• Prepared and presented reports on project risks, schedule, budget based on project and resource plan to the executive team.
• Utilized Agile Scrum and Kanban methodologies. Held Sprint ceremonies with Product Owners and facilitated up to 4 Scrum teams with an average of about 8-10 team members on each team in 2-week sprints.
• Facilitatedsprint retrospectives, tracked sprint velocity and burndown charts. Utilized Fibonacci series for generating story points for size estimation.
• Expertise in Collaboration tools including Atlassian JIRA, Confluence, MS Project, Planview, SharePoint& Rally.
• Increased team’s velocity by 70% in API migration project by scheduling weekly sessions and improving team communications.
• Managed the Infrastructure defect remediation project for Information Security department. Secured 2000 servers and over 400 applications.
• DevOps:Managed development of corporate wide REST based common API’s using APIGEE for mobile integration with banks and credit unions. Implemented the software solution in Amazon AWS Cloud environment.
• Facilitated all SCRUM ceremonies, including (but not limited to) daily stand-up, grooming, planning, retrospective, scrum-of-scrums.Identified and removed roadblocks from the team’s path to ensure productivity.
• Coached and led a team toward stable velocity, successfully meeting commitments/target dates and a healthy team dynamic utilizing available metrics to determine opportunities and drive action.
• Managed corporate wide Hybrid, Agile SCRUM, Agile KanBan Microservices based software development and integration programs for an acquisition and integration. Utilizing JIRA, Confluence, Microsoft Office, Microsoft Project and SharePoint applications.
• Coached and trained multiple development and QA teams in migration from Waterfall to Agile SCRUM and Agile KanBan methodologies.
• PMO: Facilitated all scrum ceremonies, including daily stand-up, backlog grooming, Sprint Planning, Sprint Retrospective, Sprint Reviews, scrum-of-scrums. (Web, Mobile, eCommerce)
• Facilitated Scrum retrospectives, tracked sprint velocity and burndown charts. Utilized Fibonacci story points for size estimation.
• Expert in utilizing Collaboration tools such as Atlassian JIRA, Confluence, MS Project, SharePoint, Azure DevOps & Rally.
• Started off with Agile as a Pilot team member on a very successful organization level Agile transformation.
• DevOps: Planned production deployment of 8 eCommerce portal upgrades (Angular upgrade from release 3.0 to Angular 5.0).
• DevOps: Developed high level project plan and zero-day timeline for production release of 8 eCommerce portals.
• Worked with the business owner, documented business requirements and created EPICs, Features and User Stories in Azure DevOps and Confluence.

Confidential, FootHill Ranch, CA

Program Manager/ Senior Project Manager - SCRUM master

Responsibilities:

• Utilized Agile Scrum methodologies. Held Sprint ceremonies with Product Owners and facilitate up to 3 Scrum teams with an average of about 8-10 team members on each team in a 2-week sprint.
• Expert in working with Agile and Hybrid Waterfall teams in a matrixed environment including onsite, offshore resources, and Business stakeholders spread across multiple countries for Molina’s outsource partners.
• Expert in utilizing collaboration tools including Atlassian JIRA, MS Project, SharePoint, Team Foundation Server (TFS) and Rally.
• Managed successful delivery for two (Agile SCRUM) mobile application development and infrastructure implementation projects with budgets of $2.6 million plus.
• Worked with engineering, design, and QA teams to ensure quality and timeliness of all deliverables. Managed system integration testing (SIT) and user acceptance testing (UAT) along with key stakeholders.
• Managed peer-level client relationship and ongoing client satisfaction.
• Managed corporate wide integration of Salesforce.com, Office 365, ServiceNow and Box with SkyHigh application in a Cloud Security implementation project.
• Managed the project to secure all privileges accounts throughout the corporation using PAM application.
• Managed implementation of Red Seal and Cisco ISE applications for intrusion detection and network monitoring for IT security organization.
• Managed and delivered fast and reliable mobile applications on iOS and Android platforms on Azure Cloud environment. The goal of these projects was to educate members in use of emergency rooms and reduce emergency visits resulting in $18M Savings.
• Responsible for Program management, Customer engagement, development and QA team management.
• Collaborated with other project leaders to lead a team of 50+ people, specialized in Swift, Java, Xamarin, C# and Rest API’s.
• Oversaw the scope of the project and development of deliverables. Owned delivery of requirements and technical design documents.
• Collaborated with Security, Legal and Compliance ensuring proper project governance and controls.
• Managed program planning, project initiation, staffing, and resourcing. Drove core teams, managers, tech leads, and other functional leads to identify and unblock issues and resolve cross-team dependencies
• Oversaw day-to-day tracking of project issues, risks, dependencies, and next steps.
• Support Amazon Web Services platform developers with application and infrastructure design, RESTful API integration and systems verification and validation testing
• Provide healthcare analytics and taxonomies infrastructure design, development and AI/MLresearch
• Provide systems design, planning, integration, research, documentation and JIRA project support for integrated healthcare applications and proposal initiatives
• Manage healthcare technology partner relationships, platform integration, project task via Jira and systems documentation via SharePoint

Confidential, Irvine, CA

Project Manager/Program Manager

Responsibilities:

• Utilized Agile Scrum methodologies.
• Held Sprint ceremonies and backlog grooming sessions with Product Owners and facilitate up to 3 Scrum teams with an average of about 8-10 team members on each team in a 2-week sprint.
• Expert in working with Agile SCRUM and Agile Kanban in a matrixed environment including onsite, offshore resources, and Business stakeholders spread across multiple countries with the outsource partners.
• Expert in utilizing collaboration tools including Atlassian JIRA, MS Project, SharePoint, Team Foundation Server (TFS) and Rally.
• Managed LIS (Lab Information System) (.NET, MVC, C#, SQL) custom Web application development, web hosting, virtualization, server configuration projects for Healthcare corporations. Managed the custom development and deployment of the LIS application for Cancer Research Labs in California and Texas from start to finish. Developed Business Requirements Document (BRD) and Functional Requirements Document (FRD) for the LIS application. Worked closely with the business executives and lab managers and defined future product requirements and roadmaps. Integrated the developed customer product roadmap into the LIS software development roadmap. Coordinated closely with the lab managers for systematic product deployment at each site.
• Managed all phases of a Microsoft Azure Cloud based Mobile application development project using Xamarin for iPhone (iOS) and Android for a major Healthcare Aggregator corporation. Project duration was six months. Mobile application enabled employees of a company to view their health, dental, and vision benefits, list of physicians, dependents and type of coverage and insurance deductibles. Worked closely with the client companies and coordinated production deployment activities for each client corporation.
• Successfully managed onshore - offshore software development projects including Mobile development using Xamarin (.NET, MVC, C#, SQL Server, Web Services, Azure) and integration with Microsoft Azure for Cloud based and hosted implementations for Incentive Social Networking application. The Mobile application integrated Microsoft SharePoint and CRM and provided a seamless environment for mobile user access (Azure SaaS, PaaS).
• Planned and executed NETAPP CDOT storage array upgrade and data migration for the Data Center Modernization Program in 3 USCIS data centers
• Managed project deliverables, communication, scheduling, risk, issues logs
• Exercised Agile practices using LeanKit Kanban boards to support DevOps and operations tasking
• Provided Service Now level 3 & 4 incident management and resolution support for operations teams
• Generated SPEDI Operations Status and Change Management weekly, monthly and quarterly reports

Confidential, Cost Mesa, CA

IT Operations Manager/Program/Sr. Project Manager

Responsibilities:

• Managing the design for multi-Million-dollar cloud migration program of KP.org website from on premise to the IBM IaaS Cloud. Overseeing two project managers in implementation of Apigee and UAM (User Access Management).
• Managing daily activities of three project managers, two SCRUM Masters and two Deployment Managers.
• Managing development of requirements and design documents and change management for cloud migration of KP.org.
• Coordinating activities for the Infrastructure, cloud services, networks, marketing, sales, accounting and finance organizations.
• Facilitating SCRUM of SCRUMs and all scrum ceremonies including daily stand-up, backlog grooming, Sprint Planning, Sprint Retrospective and Sprint Reviews.
• Planned and architected high: performance, availability and security hybrid Cloud infrastructure for the corporate data system
• Established baselines for system security, business continuity, lifecycle management and compliance with NIST and federal systems standards for systems infrastructure
• Managed data and record storage for compliance of Import / Export control requirements as prescribed by Federal Information Processing Standards for the Nuclear Industry
• Performed systems administration and networking infrastructure support for Office 365, SharePoint, Ring Central IP Phone, Windows desktop& servers, LAN/WAN/Wi-Fi networking

Confidential, CA

Cloud program manager/ Sr. project Manager

Responsibilities:

• PMO:Planed, designed, and authored strategic communications to the IT organization, Management, Clients, business partners and staff.
• Provided communication on behalf of IT to stakeholder departments and identified clients throughout the project life cycle, from beginning to final evaluation, including customer, internal and project team communication.
• Managed an enterprise wideSAP S4 / HANA ERP, MRP & WMS implementation project in a private cloud with a budget of $11MM for hardware and software implementation projects. Managing a team of six project managers, business analysts and report writers for the IT organization.
• DevOps: Managed the software development and deployment of an eCommerce application for 250,000 distributors in the Microsoft Azure cloud environment. Deployment included disaster recovery and business continuity configuration and implementation.
• Utilized Agile Scrum methodologies. Held Sprint ceremonies with Product Owners and facilitated up to 3 Scrum teams with an average of about 8-10 team members on each team in 2-week sprints.
• DevOps: Managed migration of eCommerce shopping and Acumatica ERP applications for 250,000 users / distributors from on premise enterprise to Azure public cloud environment and ADFS.
• DevOps:Managed configuration and implementation of Disaster Recovery, Business Continuity for the eCommerce SQL Server database for 250,000 users / distributors in Azure cloud environment.
• Managed global configuration and implementation of Verizon VCC, UCC and call center software and hardware for the Confidential call centers in 3 countries.
• Interacted with stakeholders at all levels of the organization to socialize and roll out campaign initiatives and executive communications.
• Managed Service Portfolio offerings: Rackspace cloud-based hosting, HaaS, SaaS, storage, backups and recovery, premise-based WAN & LAN services and business continuity
• Planned and coordinated client WAN, WIFI and infrastructure projects
• Program manager of IT services for Anne Arundel County Government & Board of contract
• Managed Service Desk SLAs,incidents, problems, network access, procurement and patch management utilizing ConnectWise, Quosal and Kasey

Confidential

Scrum Master/Project Manager

Responsibilities:

• Managed engineering and sales personnel through project lifecycles of service delivery and system integration of premise and Cloud based projects for small, mid-size and enterprise (3000+ users nationwide) class client networks
• Managed strategic partnerships and vendor relationships
• Provided network performance assessments using network analyzers, protocol analyzers and packet sniffers utilizing Bluecoat/Packeteerpacketshapers, FortiAnalyzers and Wireshark Packet Sniffer
• Provided Help Desk, system administration and onsite support for client IT systems
• Managed network infrastructure, performed systems administration, and upgraded, backed up and performed administration on SQL database: Time Matters, Autotask, Backup Exec.

Confidential

PROJECT MANAGER-SCRUM MASTER

Responsibilities:

• Utilized JIRA, Confluence, ProjectManager.com, ServiceNow, Harvest and SLACK applications for planning, configuration, testing, communication and tracking of projects and programs.
• Utilized Agile Scrum methodologies. Held Sprint ceremonies with Product Owners and facilitate up to 3 Scrum teams with an average of about 8-10 team members on each team in a 2-week sprint.
• Managed Cloud Automation projects (Python, Linux, Apache, Kafka, Containers, TeamCity) for development, configuration, testing, deployment and testing of custom Web application for Cloud Services.
• Managed automation of the production deployment for applications in Pre-Production and Production environments for Confidential organization.
• Administered Harvest, ProjectManager.com and JIRA applications for Confidential .

Confidential

Network & Infrastructure Engineer

Responsibilities:

• Led team of 15 staff and consultants in the migration of 65 autonomous sites into a corporate-centricMicrosoft domain infrastructure
• Assisted in the planning and expansion of Confidential corporate datacenter buildout
• Implement a PeopleSoft WAN node between the Confidential Toronto Division and Maryland Corporate office
• Support United States Coast Guard Headquarters data center server team
• Led team of 13 engineers in the desktop and server image development at the United States Coast Guard Telecommunications Information and Systems Commandfor nationwide deployment for the throughout the United States Coast Guard
• Assisted network personnel in the planning and implementation for performing VLAN migration
• Supported helpdesk for remote stations at United States Coast Guard Recruiting Command
• Provided supported to Information Systems Security Officer