SUMMARY

• 15 + years of experience in IT application support, release & deployment, Integration, analysis, design, testing and development in Telecom OSS, Satellite Communication and billing domain.
• Energetic, self - driven, and accomplished PMP certified Project Manager with a track record of success in managing large & complex IT modernization and system integration projects (mission critical) using onsite-offshore model.
• Out of the box approaches introducing automation to serve business clients with the help of RPA (Robotic Process Automaton) and Chat BOTS based solutions.
• Cost reduction/ Optimization up to 35% using predictive & exploratory data analysis and implementing Automation strategies and tools.
• Project planning, RFP (request for proposal), budgeting and estimation, Resource planning and optimization, Service delivery, SLA monitoring and control, Audits and reviews, Maintaining project Confidential CMMI Level 5 and TL9000 standard.
• 6.5+ years of experience in directly working Confidential client site in USA, understanding their needs, proposing and implementing automation solutions to optimize dependency on IT.
• Rich working experience in Amdocs-Cramer 8.x (Telecom Inventory Management Product), Telcordia-Granite Inventory (Telecom Inventory Management Product), Automation Anywhere, designing RPA and Chat Bot based solutions.
• Diverse experience in Fallout Management / Incident Management/ Outage Management/Risk Management and mitigation, Root cause Analysis, Business process improvement and escalation / conflict management
• Expertise in handling multi-year, multi-million-dollar projects using waterfall as well as agile methodology
• Accomplished leader with assertive approach to deliver the business goals as per strategy.

TECHNICAL SKILLS

Operating System: WINDOWS, Unix, LINUX

Languages: C#, VB.Net, Core Java, Python

Internet Application: HTML, JavaScript, XML

Databases: Oracle 10g, SQL Server 2005,Mongo

Telecom OSS Products: Cramer 8x, Granite Inventory 6.x

Other Soft skills/Tools: MS Visio, Microsoft Project Plan, BMC remedy ticket management tool, Service Now, JIRA

Automation: Automation Anywhere, RPA (Robotic process automation), Zero Touch Automation, Machine Learning based automation

Middle ware/Other: Active Vos, WebLogic, Microservice based cloud environments, Kubernetes, Splunk, Predictive and exploratory data analysis, alerts and monitoring, Tableau, Big data

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• E2E Production Application Support in cloud-based production environment.
• Fallout Management / Incident Management/ Outage Management and Triage
• Recommending strategies for high availability of production environment
• Working in Agile and Devops CI/CD delivery model
• Running Scrum calls, participation in PI planning, Governance and reporting
• Understanding the future scope, estimation for new implementation
• Training and sharing knowledge among the team members
• Exploring automation opportunities and implementation.
• Onsite/Offshore Team co-ordination, Status reporting to client leadership.
• Project risk analysis and risk mitigation/closure plan.
• Project health monitoring, SLA tracking and consultation with Sr. Management
• End to End Project Management, strategic and tactical implementation, Gap Analysis, Scope Management, stake holder management and due diligence.

Environment: Java, Python, Mongo DB, Oracle, Microservices, Kubernetes, Service Now, JIRA, Cloud based architecture, Splunk

Confidential

Technical Project Manager/Software Architect

Responsibilities:

• Preparing PM Plan, CM Plan, Training Plan, Transition Plan, Resource Management Plan, Project risk analysis and risk mitigation/closure plan etc. (CMMI Level 5 standards)
• SLA tracking and monitoring
• Mentoring the team and giving due consideration to the challenges faced by individuals so that they can get hassle free work environment to work efficiently.
• Production BBNMS (Broadband Network Management System) technical support.
• Outage Management/Fallout Management.
• Work estimation and planning.
• Analysis and Mapping of Business Requirements
• Analysis and triage with Development teams, ORT teams, System teams
• Follow up with the defects till closure and SLA monitoring.
• Performing work around and progressing orders. Finding opportunities for automation.
• Planning and leading BBNMS Data Migration in cloud-based environment.
• Automated Report generation for Client leadership to plan their work, resources.
• Grooming, mentoring, and training team members on BBNMS, Cramer and other system modules.
• Analyze discrepancies between network and inventory data and explain to the users the reasons for inventory deficiencies and take corrective actions. Meeting, status reporting with client leadership.
• Inventory data correction and fault, defect, logs analysis. Actively take part in deployment and release, UCT testing activities. Acknowledge, update, resolve, close tickets raised by client users. Open/drive chat rooms for issue discussions.

Environment: Cramer 8x, Java, Oracle10g, xml, WebLogic, Flex GUI, Linux/Unix, RPA, Automation Anywhere, Chat Bot, BMC Remedy

Confidential

Application Support Consultant /Project Manager

Responsibilities:

• Production/UAT Cramer, Canopi and Active vos technical support.
• Analysis and Mapping of Business Requirements
• Analysis and triage with Development teams/ORT teams/System engineering teams
• Follow up with the defects till closure
• Performing work around and progressing orders to minimize impact of broken code/functionality
• Planning/executing Canopi/Cramer Migration and user access management
• Offshore Coordinator/Onsite lead for Production support.
• Automated Report generation for Client leadership to plan their work/resources.
• Working as a media between Client and development team
• Grooming/mentoring/training team members on Cramer/Canopi and other system modules.
• Meeting/status reporting with client leadership.
• Preparing & reviewing of SAD/yearly SLA related deliverables to client.
• Preparing training plan for new team members
• Inventory data correction and fault/defect/logs analysis.
• Participate in deployment & release planning and execution activities / UCT testing activities.
• Acknowledge/update/resolve/close AOTS tickets raised by client users.
• Handling Outages, Driving/moderating outage Bride

Environment: Cramer 8x, Java, Oracle10g, WebLogic, BPEL, ActiveVos, AOTS, Unix