SUMMARY

• Software Professional with 10+ years of experience in IT.
• Experience with Salesforce Platform, design, developing, testing, Maintenance and End - User support of Client/Server and Web Applications.
• Earned 35 Badges on Trailheads.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Assembled resources, scheduled tasks, and created detailed timelines to maximize efficiency throughout each project phase.
• Provided engineering and QA teams with detailed analysis of software deficiencies discovered during installations and implemented work around to minimize impact and successfully complete projects that met timelines.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Experienced in JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration.
• Leading, planning, and managing documentation projects for product releases.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experience in Salesforce Integration with in house legacy systems using Web services API like REST, Bulk and SOAP with third party tools like Boomi and Cast Iron.
• Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Expertise in SFDC development using Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficient in designing of custom objects, custom fields, pick list, role-based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards and email generation according to application requirements.
• Extensive knowledge in implementing Security/Sharing Rules, Permission Sets, Object level Security, Field Level Security, Record Level Security, Profiles, roles and resource monitoring at different hierarchical level of organization.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Implemented SDLC for application development based on Agile and Waterfall methodologies.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Proficient in Business Intelligence software like BIRT, Business Objects XI R2/3.
• Experience in using build tools like ANT scripts and Maven.
• Ability to adapt quickly to Changing needs. As well as Can-do attitude, good problem solving and interpersonal skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing.

Salesforce Tools: Eclipse, Force.com Explorer, Apex Data Loader, Command Line Data Loader, Force.com Platform (Sandbox and Production).

CRM Tools: Salesforce.com

Salesforce Integration: Tools Knowledge on Cast Iron tool.

Programming Languages: C, C++, Java, Apex.

Web Technologies: Servlets, JSP, JDBC, Visualforce, HTML5, CSS, jQuery, AJAX, XML, and JSON.

Databases: Microsoft SQL Server 2012, Oracle 10g, 11g, MySQL.

Operating Systems: Windows XP/Vista, Windows 10, Windows Server 2000/2003/2008 and Linux.

Web Servers: Apache Tomcat, JBoss7, Wild Fly 10.

Framework: Spring (Core, JDBC, MVC), Hibernate.

IDE's: Eclipse, IntelliJ-IDEA, NetBeans.

Source Control: SVN

Build Tools: Ant, Maven.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Project Manager

Responsibilities:

• Directs the strategic planning process and establishes key processes.
• Monitors and manages key deliverables of the strategic plan.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM project implementation and Data Centralization.
• Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
• Plan, manage and execute course of large and complex projects in a PMO providing day - to-day management and oversight to the portfolio, following established project management methodology
• Facilitate Agile/Scrum meetings and served as the Scrum Master (using Agile tools Version One, JIRA and RALLY) to oversee internal developers and vendors’ issues to address customer needs and project requirements in a quick turnaround time.
• Manage the requirements gathering, code review and development of updates to and the creation of pages using Apex/Visual Force in working with developer and SMEs
• Coordinate the work of creative and technical staff, which will include engineers, designers, developers, operations and cloud support, business analysis, quality assurance, security, and system administrators
• Analyzing requirements and translating them into logical component based technical design to support business processes.
• Administered, configured and monitored the client’s Salesforce CRM.
• Extensively used Apex Data Loader for Inserting new records, Updating existing records, Upsert, Delete, and bulk Import or Export of data from Salesforce.com Objects.
• Used Salesforce for Outlook, Entitlement Management and Created Milestones for supporting the process to resolve the cases.
• Migrated group of users from Salesforce Classic to Lighting UI.
• Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Involved in deploying changes from one environment to another by using Change Sets, Eclipse IDE and Force.com IDE plug-in.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Extensively Used Excel to operate on less than 100K records and used Microsoft Access to operate on over 100k Records as excel is slow to process records over 100K.
• Designed training documents and trained users on time with new features with each release.

Confidential

Salesforce Project Manager

Responsibilities:

• Performed project management responsibilities relating to information technology infrastructure implementations, upgrades, conversion and recovery.
• Responsible for managing a team assigned to a specific initiative or program.
• Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.
• Coordinating and tracking all projects for seamless releases using Project Management System JIRA.
• Manage sprint backlog items and tasks.
• Involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Seasonal professional in building Security model to the business like, creating profiles, roles, defining hierarchy, permission sets, building sharing rules and OWD settings for the objects which are being used, public groups to grant record level accesses, queues to send tasks notifications as such.
• Having a good knowledge on Aura Framework which is being used to build user interface of this project.
• Inquisitively worked with Integrations team which works on Salesforce to SAP ECC Integration which is a defined feed requirement in our project and have a good understanding on how actually this feed works.
• Understanding the architecture of the project, and the objects that are involved, the relationships they have amongst themselves and building new relationships as required.
• Created Email Templates, Workflow rules and automated tasks, field updates and email notifications as such.
• Extensively worked on creating several reports and dashboards, charts, page layouts and record types basis the business needs.
• Having a better understanding of Data Model Relationship on how the objects are related to each other and how the entire data model is organised.
• Seasonal professional in building Security model to the business like, creating profiles, roles, defining hierarchy, permission sets, building sharing rules and OWD settings for the objects which are being used, public groups to grant record level accesses, queues to send tasks notifications as such.
• Having a good knowledge on Aura Framework which is being used to build user interface of this project.
• Inquisitively worked with Integrations team which works on Salesforce to SAP ECC Integration which is a defined feed requirement in our project and have a good understanding on how actually this feed works.
• Built Process Builder components to automate multiple tasks, email notifications, field updates as such.
• Micro-managing or having some subtle escalations when people need to be held to account and running interference when people need space to get stuff done.
• Anticipating risk, acting accordingly, taking the control of the situations, act subtle to bring them back on track and alleviating friction that impedes progress.

Environment: Visualforce Page, Apex controllers, JavaScript, SOQL, SOSL, Permission Sets, Profiles, Sharing rules, Record types, Reports, Dashboards, Custom Objects, Eclipse, jQuery, JIRA

Confidential

Sr. Salesforce Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Coordinate all scrum ceremonies including sprint planning, Daily Standups, Sprint retrospectives, Sprint demos, story grooming and release planning.
• Create team specific Agile process flow in JIRA to move tasks from one activity to another.
• Helping Scrum master across the company to customize JIRA for their requirements.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Worked closely with Classic to Lightning migration team.
• Supported in upgrading some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Involved in Data Migration
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Downloaded and installed AppExchange packages like Google Ad words for campaigns and UPS for shipping.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Assigning tasks to other team members in order to achieve best output.
• Generating various reports and dashboards based on the requirements.

Environment: Visualforce Page, Apex controllers, JavaScript, SOQL, SOSL, Permission Sets, Profiles, Sharing rules, Record types, Reports, Dashboards, Custom Objects, Eclipse, jQuery, JIRA.