SUMMARY

• Experienced and Detail Oriented Project management skills with more than 18 years of success leading all phases of diverse technology projects; Industry leaders in technology development, Business outsourcing process, Risk Management, Financial and Wealth management applications and Ministry System.
• Business strategist; Strong Stakeholders communicator and able to work with Business to align business case with Technology deliverables. Provide dashboard reports in PowerPoint/Power BI for Project/Program and present to Executives team for analyze, planning purposes. Assist Business product owners to P lan and manage project/program roadmap and align business goals with technology solutions to drive process improvements, competitive advantage and bottom - line gains.
• Excellent communicator; Strong Stakeholders and external vendor communication and able to communicate effectively with C-Level Senior executives and respective teams.
• Expert in Agile and Waterfall project management methodologies. Certified Scrum Master with Kanban and PMP; Capable t o manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Exceptional Technology skills and background. With more than 18 years of development experience on Web Based technology, Enterprise infrastructure, Security Networking and implementation experiences.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

• Managed to deliver multiple FCAC Mortgage projects for the P&C Lob. Work closely with Infrastructure, Development and offshore QA team to ensure FCAC Mortgage applications aligned with the Regulatory requirements. Projects delivered within the fiscal 2019 and met the deadline for Regulatory standards.
• Managed the IOS11 and Platform Memory Upgrade for the Mobile Technology and Regulatory projects which require infrastructure upgrades for Akamai, Networks, Firewalls and IOS Platform at different level of Technologies including Online, Mobile/Tablet, Infrastructure, DevOps EI teams plus multi-faceted testing from QA and Performance testing teams. Projects ensure deliverable is compliance with the AODA (The Accessibility for Ontarians with Disabilities Act) and IIROC Regulatory Act to display the BMO Investor Line application within both Online and Mobile/Tablet devices.
• Manage the P&C Digitization Home financing project and build a brand new Mobile portal and infrastructure for both Customer and Employee to allow customer to upload Mortgage documents directly into the Home Financing system. Project is running in BMO Agile process and follow the Enterprise Scrum and release Cycles.
• Manage the Digital Sales Tools project to optimize User Experience to open new chequing and Saving Account sales. Project is running in Agile and follow the Enterprise Scrum cycle with varies Sprint cycles and planning.

Confidential

Senior Project Manager

Responsibilities:

• Managed the Website Re-design project for Direct Investing, Dominion Securities and Wealth Management line of business. This project requires leading multiple streams of internal and external technology and infrastructures teams to deliver in varies sprints and implementations.
• The complexity of the Content management migration from the HP Cloud to the AWS Cloud base provides the capabilities to handle heavy client usage for the newly re-design websites which brings the opportunities to aid our Business Channels for a newly Content strategy roadmap and ability to handle sophisticated Online Client experience and exposures.
• Managed the integration between internal web applications, cloud platform and Salesforce CRM service helps business to manage marketing product and information to client in a more efficient and timely pace and meet client expectation.
• Managed the Mutual Fund Regulatory project from End-to-End to ensure the Direct Investing channels is compliance with the AODA (The Accessibility for Ontarians with Disabilities Act) and Trading Regulatory Act to display the Mutual Fund Fact to both Online and Mobile clients prior to completion of the Mutual Fund transaction.

Confidential

Senior Project Manager

Responsibilities:

• Managed a 6MM+ Accelerated Sales programs which support Retail Banking and Marketing team to drive sales to create low fiction by expedite Customer response and improve In Branch appointment booking experience.
• Managed the development of the LMS Training materials and information and setup access for the LMS Training session on the new web CMS application with Business stakeholders and ensure user hand-on experience during the training.
• Managed and successfully deployed the Enterprise Web Content Management and TD Advisor Redesign project in a timely manner to meet the TD Wealth Management National Launch which target in 2013.
• Managed the Online chatting mobile development project for the Accelerated sales program to increase sales for Confidential ; Mobile platform develop to allow chat online and book branch appointment with clients at the contact center and via mobile application.

Confidential

Project Manager

Responsibilities:

• Managed team of Business Analysts, Enterprise Architects, and Vendor development team for the SAAS Cloud Database Migration project for the Confidential Fire Hall Department. Setup on-site training sessions for the Fire Chiefs and team to learn functionalities within the SAAS 7 Cloud based application.
• Managed the Windows 7 upgrade project for the entire Confidential organization. Worked closely with the Vendor project manager and project team to coordinate Infrastructure setup, Pilot testing, Full Rollout testing and deployment strategy for the project. Worked closely with HR and Marketing team to setup LMS system with online courses facilitated by Microsoft and training vendors.
• Prepared and submit RFS, RFP, contract for Vendor bidding, requisition and procurement process for projects. Manage vendor selection process within the ITM team and communicate closely with Vendors (Account manager) on project contracts and SOW signoff.

Confidential

IT Project Manager

Responsibilities:

• Managed project teams to develop an Image capturing system with PGP encryption solution into the Enterprise Share Point server for offshore business process to align with the PCI compliance standards and privacy regulations in the Bank.
• Managed development for a Right Fax enhancement project with Right Fax team and an external vendor (Process Fusion Inc) to control fax transactions and volume in offshore processes.
• Using Agile methodology to manage the CRM System (PEGA) with an offshore development and Infrastructure team (Tata) in India and develop new workflows and groups for offshore business operations including SLA reports for tracking request handlings in the offshore process.
• Managed project for Mortgage discharge statement and de-registration of Mortgage and HELOC accounts for clients. Worked with vendors like TELUS, D+H and internal technology teams to setup infrastructure and communication between internal/external and Vendor's system.

Confidential

IT Project Manager

Responsibilities:

• Managed team of Architect, Java developers and QA resources to develop web services system for XML data feeding between external vendor (Shopper Drug marts) and update latest equipment and facilities statistics data into internal Confidential database for financial audit and reporting purposes.
• Managed all phases of development for an End User Based system -CHRIS (Client Health Related Information System) for Administrator to track patient information and service plan across provinces. Web based system is fully compliant with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
• Managed the SharePoint integration project to maintain data and reference standards for the Ministry of Health. Develop Search engine and Ministry reports for references library on Threat Risk Assessment (TRA) and Privacy Impact Assessment (PIA) aligned with the Ontario Health Care Regulations and Standards.