OBJECTIVE:

Seeking a dynamic, challenging, IT leadership opportunity that contributes to the outstanding success of the business, by applying my professional experience and academic skills.

SUMMARY:

• 20+ years of experience in IT programs and projects, product management and s/w development with agile and traditional frameworks.
• Experienced in the successful delivery of multiple global initiatives, IT projects and products, both in - premise and cloud platforms.
• Ability to transform team(s) to be extremely agile mature. Familiar with multiple agile frameworks including Scrum , Kanban , XP and Lean.
• Possess strong interpersonal, communication , collaboration and leadership skills. Combines technical expertise with well-developed business acumen.
• Industries - Automotive, Telecom, Finance, Retail and Marketing.

TECHNICAL PROFICIENCY:

Methodologies & Process: Agile, Scrum, XP, Kanban, Lean principles, DevOps, CI/CD, Test Automation

Application & Architecture: Web and mobile apps, Web Services

Cloud Platforms: AWS, Pivotal Cloud Foundry, SFDC

CRM, Databases, BI: ETL, SQL Server, Oracle, NoSQL DB, Business Objects

Web Analytics, Campaign Metrics: Omniture, Google Analytics, Exact Target

ALM Tools: CA Agile Central - Rally, Pivotal Tracker, JIRA, ServiceNow, MS Project, SharePoint and office suite

PROFESSIONAL EXPERIENCE:

Confidential, Livonia, Michigan

Agile Delivery Manager/Scrum Master

Responsibilities:

• Coached and mentored two cross functional Scrum teams to consistently deliver quality and value-add product features in an agile iterative model.
• Collaborated with members of the Product, Business and IT Teams to develop Product roadmap, prioritize and rank Product Backlogs and develop a delivery plan.
• Define, track and share key metrics with stakeholders to create transparency and trust across teams.
• Improved team velocity, predictability and productivity by fostering inspect-adapt approach and other agile practices.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Removed impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Facilitated cross-team dependency management and retrospectives to build good working relationships across multiple agile teams.
• As a delivery lead, initiated, led and supported Test Automation, continuous integration/delivery and DevOps best practices.
• Facilitated Scrum-of-Scrum meetings to report and track progress across enterprise teams.
• Managed Epics and User Stories, track Iteration burn down, release burn-up, velocity, cycle-time and other metrics in JIRA.
• Help and participate in pair-programming, review test and acceptance criteria.
• Performed other PM activities - stakeholder communication, risk management, cost and budget management, generate metrics and reports to provide transparency across all stakeholders.
• Prepared and presented progress and budget reports to program directors on regular cadence.
• Facilitated Agile and Scrum training sessions for cross-functional team members.
• Participated and contributed to weekly Scrum Master meetings to understand, share and learn from each other.

Confidential, Denver, Colorado

Delivery Manager/ Scrum Master

Responsibilities:

• I was responsible for managing and delivery of multiple projects from concept to complete in a fast-paced Agile environment and ensure that all deliverables were on-time and within budget. Oversaw the transition and integration of a major customer portal system as part of an M&A initiative.
• Implemented process oriented work streams for service delivery.
• Designed and developed a comprehensive tracking system to monitor, track and report that helped in the continuous inspect and adapt policy and adding value to the deliverables.
• Collaborated closely with the senior management to develop SOW’s, business deliverable roadmap, budgets, accounting and financial reports.
• Maintained consistent alignment and sustainable delivery of business strategy from the top of the organization down to the development and delivery teams, managing the delivery plan at the program and release levels.
• Implement and scale a consistent Agile (Scrum) approach across multiple cross-functional teams for managing dependencies and impediments through Scrum-of-Scrum sessions, DevOps practices including test automation, continuous integration and deployments of applications and services.
• Review customer orders, plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Develop process improvements to achieve cost effectiveness and time saving.
• Make critical business decisions to meet customer expectations.
• Develop scope and budget for delivery projects
• Report delivery status to customers and develop required delivery documentations.
• Act as a transformation agile Scrum Master for 4 cross-functional teams in adopting agile (Scrum) framework and best practices in the continuous development and delivery of product features.
• Facilitate all Scrum ceremonies on a regular basis - Backlog refinement and prioritization, Sprint planning, Scrum-of-Scrum sessions, Product demo, retro meetings and release planning.
• Collaborate with members of the Product, Business and IT leadership to develop Product roadmap, prioritize and rank Product Backlogs and develop a delivery plan
• Oversee development and maintenance of products as needed.
• Own the product development plan, ensure delivery to the plan and identify risks
• Manage product development in collaboration with the solution architect and technology development team
• Release Management - Overseeing/maintaining a multi-year Release Calendar
• Define, track and share key metrics with stakeholders to create transparency and trust across teams.
• Improve overall team velocity, predictability and productivity by fostering inspect-adapt approach and other agile practices.
• Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• Remove impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Facilitated cross-team dependency management and retrospectives to build good working relationships across multiple agile teams.
• As a delivery lead, instrumental in the implementation of Test Driven Development (TDD), Test Automation, continuous integration/delivery and DevOps best practices.
• Facilitate Scrum-of-Scrum meetings to report and track progress across enterprise teams.
• Manage Features and User Stories, track Iteration burn down, Release burn-up, velocity, cycle-time and other metrics in CA Agile Central (Rally).

Confidential, Dearborn, Michigan

Program Manager

Responsibilities:

• I was responsible for the overall project management function, providing leadership, coordination and management of the PMO processes and functions for a global initiative. I was also involved in establishing a Center of Excellence (CoE) team, business analysis and global support model.
• Facilitate sessions to define and capture of detailed requirement
• Define project charter and overall scope
• Develop project work breakdown structures
• Define and sequence project activities
• Work with subject matter experts to estimate activity resources and durations
• Develop project schedules, budget and resource forecast
• Develop project communication plans
• Integrate, develop and maintain the master project plan
• Develop project quality plans
• Identify and manage project risks in coordination with project delivery standards
• Manage project execution and IT delivery, providing day-to-day project leadership
• Communicate program objectives, goals, and progress to program directors, executives, upper management, and stakeholders
• Provide status reporting consistent with the project communications plan
• Manage to work stream success through close coordination and cooperation with business leads and IT technical leads
• Define non-functional requirements and co-ordinate them with the teams during the development process.
• Collaborate on the metrics and analytics requirements with the business managers
• Facilitate the IT architecture solution and detailed design
• Manage project skills and staffing plan and identify resource gaps and contention issues
• Manage progress of project milestones and deliverables
• Facilitate issue resolution and decision framework processes
• Risk Management - Identify potential risks, classify and define mitigation strategies
• Security Compliance and Threat modelling for the overall architecture
• Governance - Infrastructure and Application compliance requirements
• Define infrastructure requirements, procure hardware servers and co-ordinate with infra team for configuration requirements.
• Co-ordinate with third-party teams like Akamai for the external public traffic re-direct and tracking requirements
• Maintain project health status and report to PMO on a weekly basis.
• Facilitate load and performance testing and business team sign-off
• Facilitate user acceptance testing and all required business team sign-off
• Develop Release plans by collaborating with the project teams and pre-release communication
• Release co-ordination and organization communication for beta and production roll-out
• Post release retrospective meetings and follow-ups
• Develop support plans and responsibilities
• Help with structuring a Center of Excellence setup for future roll-outs to other geo-locations and support
• Transition knowledge and project tasks to on-going support teams
• Document all estimates, project statuses, and project completion paperwork

Confidential

Senior Application Manager

Responsibilities:

• Involved in customer engagement activities - client engagement, consultations, business proposals and strategic and innovative IT solutions.
• Developed/Reviewed RFI, RFP, RFQ and SOW; prepare proposals, pricing estimates and other pre-sales activities.
• Collaborated with Business Strategy team and Project Directors to develop work plans and budgets.
• Reported to CTO - Plan annual/quarterly objectives, review performance, technology gaps, governance policy.
• Forecasted and managed technology and talent needs of the IT dept. to maintain edge in the competitive market.
• Led, mentored and motivated a team of technical and project managers, architects and application developers.
• Planned, implemented and maintained service level agreement for application availability.
• Built QA best practices, automation tools and ensured the quality standards throughout the application life cycle.
• Enabled governance, compliance and security best practices for application development and hosting,
• Developed work plans, prepared budget estimates, managed application development activities.
• Worked closely with the Project Managers in sketching the project plan.
• Managed the development, hosting and support of B2B and B2C applications.
• Responsible for resource allocation, talent management and their efficient utilization in multiple projects.
• Ensured the applications meet the required compliance and security standards
• Provided Quality assurance for all applications for the entire SDLC
• Supported all major roll-outs and deployment activities
• Provided warranty support for applications post-release