Project Manager Resume Salt Lake City, UT - Hire IT People

Dedicated Project Manager with experience in establishing collaborative working relationships with cross-functional project teams. Able to establish and nurture rapport with clients that is conducive to long-term business relationships.
Respected leader of customer-focused project management; committed to customer service as a key driver of company goal attainment. Able to lead and organize small and large projects within set deadlines. Able to lead and manage people to achieve group success.

Areas of Expertise

Project Management
Complaint Resolution
Relationship Management
Communication
Detail Oriented
Data Analysis and Reporting
Teambuilding / Training
Budget Management
Delegation

Professional Experience

Confidential — Salt Lake City, UT

11/06 to Present

Project Manager, 01/11 to present
Responsible for creating project plans, timelines and assignments while seeking to improve efficiencies and develop strong relationships with all entities of the company to ensure the highest level of customer satisfaction.
Selected Contributions:
Managed multiple +$20,000 - $100,000 projects at the same time.
Assisted in building new Customer Service Department and Call Center by developing roles and training staff.

Responsible for overall management of large projects including purchasing and monitoring supplies, monitoring budget and overall quality of testing.
Used Customer Relationship Management System to show visibility of project communication and progress to Sales, Laboratory Staff, and Management.
Track projects through completion using Laboratory Information System data to prevent errors and track timelines.
Train customers on use of Nelson Labs customer portal, internal processes and forms for easier project communication.

Biocompatibility Service Coordinator, 12/09 to 12/10
Detail-oriented project coordinator over ISO-10993 compliant Biocompatibility testing. Responsible for up-front project management, specifically regarding sample requirements and receipt, product specific test instructions and organization of internal communication between various departments.
Selected Contributions:
Coordinated testing between Biocompatibility Department and Subcontracting Department to centralize communication and more effectively manage projects.

Worked collaboratively with vendors supplying subcontracted testing services.
Implemented cross-functional Protocol Detail Sheet; decreasing the number of approval forms required from 11 to one.
Used regulatory standards and FDA guidance documents to educate clients on testing requirements for their specific product.

Account Coordinator, 11/06 to 12/09
Successfully managed global high dollar accounts in deadline-driven arena. Fostered strong relationships with clients from some of the largest medical device/pharmaceutical companies in the world. Communicated effectively to gain buy-in, influence perspectives and navigate comfortably across all organizational levels.
Selected Contributions:
Managed the first $1M revenue-reaching client in company history.
Completed yearlong Managerial Interactive Training Program, under the direction of NLI CEO. One of only nine employees chosen for program.
Hired, trained and managed five members of the Client Services Department.
Served on three different cross-functional Kaizen teams; dedicated to process efficiency.
Implemented monthly “Top Client Report” to give visibility of company performance metrics to Senior Management.
Used data analysis to monitor historical trends, account activity and forecasting.

Confidential– Salt Lake City, UT

05/05 to 11/06

Academic Advisor, 8/05 to 11/06
National Youth Sports Program Computer Professional, 05/05 to 11/06
U and Me Program Coordinator, 01/06 to 05/06
Advanced to increasingly responsible positions, culminating in Academic Advisor role with oversight for a student operated after-school program. Assisted in organizing a summer-long sports camp for qualifying, underprivileged children. Dedicated work ethic allowed advancement into full-time position with the academic department advising undergraduate students and performing administrative tasks.
Selected Contributions:
Managed recruitment, participant qualification and participant database for +200 youth involved in summer sports camp, and after-school program.
Advised undergraduate students in course selection and career opportunities.

Confidential– Washington, D.C.

05/04 to 08/04

Public Relations and Marketing Intern, 5/04 to 08/04
Served as intern within four disciplines of Public Relations and Marketing Department: Marketing, Public Relations, Interactive Communications and Foundation Marketing.
Selected Contributions:
Assisted in redesign and launch of new company website.
Assisted in the management of media during the separation of conjoined twins.
Assisted in local television fundraising telethon.

Education and Training

Bachelor of Science Degree in Organizational Communication
Clusters in Health Science and Business Management

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Project Manager Resume

Salt Lake City, UT

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