SUMMARY

• An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high - growth environments and establishing key relationships with business segments globally.
• Solution driven and result oriented professional with over 25 years of experience across a broad range of IT roles and diverse domains. Skilled in providing excellent passion service, deliver quality products, and helping companies to translate their business goals to reality. Possess the ability to combine vision, knowledge, and expertise in management and leadership.
• Secure clear possession of problem identification, analysis, impact analysis, and solutions. Provide technical support to all applications and resolve issues. Evaluate all problems and impact analysis and recommend solutions and workarounds. Prepare management reports to review the same for precision and totality of contents.
• Assist representatives from counterparts of application and resource planning and comprehend all business requirements and prepare documents. Analyze all requirements, prepare use cases, and supervise project plans.
• Aware of the remarkable importance of continuously learning about legal, risk, and compliance regulations, digital transformation, and cloud-related solutions. Achieve company goals for a continuously high level of customer satisfaction targets.

TECHNICAL SKILLS

• MVS, OS390, Z-196, Client/Server, Windows/XP/NT/7/10/Server, Ubuntus, Unix/Linux Shell scripts, AIX
• Octopus, UC-4, GIT, Kubernetes, Containers, IaaS, PaaS, SaaS, Microservices, Azure-Service Fabric, Harvester, Symphony, HTML, Symphony, HTML, XML, IIS-WS, Java-Stacks, API, CSS, BizTalk, Framework, 4.6.1, Net, Power Builder, PL/SQL, SQL*PLUS
• Mainframe, TSO, Roscoe, Endeavor, Changeman, ISPF, EDI, FTP, Connect-Direct, CA-7, CTRL-M, Cron, Natural, COBOL, Natural / COBOL, COBOL / DB2, COBOL/CICS, PL/I, JCL & Utilities, ETL, SOAPUI, SOA, ESB, FOCUS, Altamira/Altair Architecture, VRU, FTP, SFTP, Store Procedures
• IDMS, VSAM, DB2, ADABAS, ORACLE, SQL, Mongo, EC2, ECS, S3, Glacier, Elastic Beanstalk
• RAD, CMMI, Total Quality, Lean, Data-Base-Design, Analysis & Structure-Design, JST, ITIL, SDLC, ALM, Process Improvement, Scrum, Kanban, Waterfall, Business Process Improvement, DevOps CI/CD pipeline process
• Project, Excel, Word, PowerPoint, Outlook, Fishbowl, Internet, SharePoint, PPM, Jira, BMC Remedy, ATM (HR-Talent-Manager), Kronos (Time-Tracking), TFS, Workday, ServiceNow, Azure-Devops ALM-HPQC, Cherwell, Mobile-Apps

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Application Support / BA / Project Manager

Responsibilities:

• Reporting to AVP Application Development on weekly basis
• Managed functions pertaining to reviewing daily reports / dashboards, reviewing and adjusting SOPs and SLAs, following-up RCA resolution, controlling, monitoring, and adjusting thresholds properly to get automated alarms, detecting urgent, addressing major incidences resolution across all regions, tracking issues & assigning to the team (using Service Now, HPQC, Cherwell, TFS, Devops), supporting manager & team in their daily activities
• Responsible for managing the review of user requirements and assignation to Business Analyst and developer team members
• Led a team of 17 members onsite and offshore (5 BAs and 12 developers) and managers
• Used waterfall, Scrum, and Kanban as the methodology of Software and Development Life Cycle (SDLC)
• Coordinated issue resolutions with critical thinking and team meeting with Developers and BAs
• Reviewed and proposed new enhancements in Java web application for the Latam region. Used Oracle JDeveloper to support JAVA, J2EE, JSP and HTML codes used in modules
• Developed and implemented DevOps CI/CD pipeline process and Lean approach for cloud
• Provided Governance overview for Production Support BAs discipline across all regions (LATAM, Europe, Japan, China, Australia). Keep GDPR compliance and CCSP regulations reviewed
• Ensured high availability of applications environments (5 Prod & 22 lower environments) were working 99% of the time
• Used ITSM to meet SLA for the resolution of issues and be in sync with SLOs
• Coordinated, self-organized, and followed on processes that can be automated to be more proactive in the defect's resolution
• Monitored and reviewed processes that can be candidates to be automated . Used Dynatrace as monitoring tool
• Participated in Disaster Recovery exercises and new patches by doing the Sanity Testing of applications after implementations.
• Motivated and encouraged team members to work as ONE team either regularly time or during out of normal schedule time with On-Call shift (24/7 operations)
• Followed-up on team member needs and permissions by preparing requisitions in ServiceNow
• Developed and empowered direct reports to make decisions and take action
• Followed-up vendor management process through SOWs (statement of work), appraisal, and contract negotiations
• Carried out the annual Performance Plan for team members by preparing annual team member goals using Workday (HR) and ATM tool
• Participated in interviews, selection process, and onboarding process of team members along with HR. Registered BAs and developers in PPM and Service Now

Confidential

Application Support / BA / Project Manager

Responsibilities:

• Reporting to VP of Debit Card on weekly basis
• Pioneered the efforts across handling the entire gamut of functions about analyzing and designing integrated applications under SOA, used java platform for Java Web Services, Cloud, mobile, and mainframe as backend systems through ESB (Enterprise Service Bus)
• Improved interfaces related to Money Laundry (AML) functionality and OFAC list. Incidences were kept at low level with customer satisfaction according to Service Level of Agreement (SLA)
• Led a team of 6 members in Alnova Debit Card application and worked with Accenture as the partner of the Bank
• Participated in the project of electronic transfer of payments (EDI) by standardizing payment-related information, format invoice, remittance information, and other financial documents in a machine-readable format
• Oversaw activities directly related to production defect resolution and new requirements of Debit Card product with stakeholder and users of the application considering regulatory and compliance risks to mitigate them properly
• Tracked issues in Jira, new requirements in PPM, and SharePoint. Run SQL scripts to consolidate data and checkout statistics.
• Oversaw deliverables documentation according to the methodology of the IT Department in SharePoint tracking to keep applications up to date
• Monitored, controlled, and continuously improved the quality of technological services for added value to the company using ITSM. Followed up SLAs-SLOs were in sync
• Optimized batch processes by reviewing periodically the space used and making the necessary adjustments with Operations' help using monitor tool (STROBE). Also, changed utilities and used them accordingly (Idcam, Iebgener, Icegener, etc)
• Wrote and executed periodic UNIX shell scripts to process files for billing process. Also, automated shell scripts for backend jobs, loading information into database using SQL
• Served as liaison with different IT areas (SPOC and CCR-Mexico). Worked with different teams across IT department (DB, Release Management, Infrastructure, Networking, Webhosting, etc.) to handle deliverables on time and solved issues with the expected quality
• Prioritized and scheduled assigned tasks to the team. Motivated, encouraged, and coordinated members to work together as ONE team . Managed diligently teams as per skills and expertise to accelerate resolution of issues and projects
• Participated in Visa certifications and keeping PCI DSS regulations reviewed for debit cards process

Confidential, Miami,FL

Application Support / BA / Project Manager

Responsibilities:

• Reporting to VP Medium Applications
• Managed a team of 15 people to develop and solve issues for different applications
• Played the role of Interim Middle Platform VP in charge of 48 systems in different technological platform
• Acted as project manager by analyzing feasibility of client requirements by gathering and translating user needs into system specification and workable business solutions. Planned and followed up technical development and documentation of the applications assigned according to SDLC using Microsoft Project to update on projects progress
• Interfaces related to Money Laundry (AML) functionality were improved incorporating OFAC list and incidences were kept at low level with customer satisfaction according to Service Level of Agreement (SLA)
• Delivered on timely basis quality solutions according to client expectations
• Worked closely with software developers to guide them in their needs
• Held periodic meetings with LOB, stakeholders, and team members to follow up requirements and incidences progress resolution
• Managed backlog of incidences and customer requirements successfully keeping them at very low level
• Manage diligently teams by looking at their skills and expertise to resolve issues resolution and projects faster
• Worked in both independent and team oriented collaborative environment
• RCA (root cause analysis) for issues to avoid recurrence
• Acted as implementation coordinator by leading weekly meeting with the project discipline leads such as security, business analyst, communication analysts, installation specialists, software developers, the technical aspects of a rollout, checkout/backout plans, criticality of projects with other applications, implementation gate, DB team, in order to deliver the implementation plan and establish activities and priorities during the implementation day
• Applications developed in mainframe, SFTP, CONNECT DIRECT, EDI, and VSAM with batch interfaces using JCL and utilities
• Was part of the team to identify, analyze, and develop strategic roadmaps and methodologies to deal with most important issues, new requirements, and projects
• Participated actively in the implementation of SDLC under CMMI level 5 and ITSM (ITIL) approach at IT Department
• Managed technical staff, career development, and annual vacations