Program and Project Manager Resume

OBJECTIVE

Results - driven professional seeking professional development in a dynamic and stable workplace while contributing value and a unique blend of Project Management, leadership, technical and exemplary customer support skills to deliver project objectives and align project execution with strategy and ethics of an organization.

TECHNICAL SKILLS

MS Windows (NT/98/2000/XP/Vista/7/8/10 (TP))
MS Windows Server (2000, 2003, 2008 and 2012)
MS-DOS, Mac OS X, Linux/Unix (intermediate), iOS and Android
Laptops, Desktops, Servers, Printers, Scanners, Internet Gateway devices, Cisco Routers Cisco Catalyst Switches, Wireless Access Points/Routers, IP-based devices.
Microsoft Project, Primavera P6 Professional, Workfront, ConnectWise
Microsoft Office suite, Microsoft SharePoint Portal Server, Lotus-Domino Server, Microsoft Exchange, Knowledge Tree, BMC Remedy, VMware ESXi, Veeam Backup and Replication, SugarCRM,
OpenERP, ConnectWise

PROFESSIONAL EXPERIENCE

Program and Project Manager

Confidential

Responsibilities:

Managed all related projects under the Global Innovation Hub Design and Strategy Program
Managed multiple project timelines across several event and showroom spaces at any given time
Acted as the single point of contact for creative partners and vendors to manage review cycles, purchase orders, budgets, and invoice processing
Maintained strong business and client relationships in order to gather, interpret, and deliver feedback in a timely manner, ensuring that proposals and assets met business needs
Maintained a directory of all global Innovation Hubs, including key contacts, showroom details, contents, business stakeholders, and partner vendors
Directed work for localization and translation from global master content to regional use
Ensured proper asset management of all necessary assets for future use
Worked closely with designers, writers, creative directors, and event and showroom directors to deliver world class event and showroom experiences
Understood the capacity of the team at any given moment and helped juggle multiple projects in multiple stages
Coordinated and managed activities of the project team, controlling the indirect management of resources and schedules to ensure timely completion.
Provided weekly status, dashboards and project updates.

IT Project Manager

Confidential

Responsibilities:

Coordinated and managed activities of the project team, controlling the indirect management of resources and schedules to ensure timely completion.
Worked on multiple diverse technical projects of moderate size, scope, and complexity.
Performed project management tasks including drafting project documents, establishing and facilitating meetings of cross-functional work groups and project steering committees, overall project coordination, including planning and sequencing work, setting milestones and deadlines, assigning responsibilities and providing status updates.
Responsible for identifying project risks as well as creating and implementing contingency plans.
Responsible for adhering to and communicating project change management.
Responsible for project budgeting including project cost tracking for assigned projects.
Responsible for ensuring the completion of projects through ConnectWise within the project governance process.
Improve project team performance by building team cohesiveness and motivation in order to facilitate cooperation, ensure project efficiency, and boost morale.

Business Technology Support Specialist

Confidential

Responsibilities:

Assisted with coordination of projects at Corporate and operating company level.
Managed daily incident tickets opened through Remedy by Confidential Edmonton associates, confirming correct priority and handling escalations where required.
Provided Monthly Executive Overviews to the President and Senior Management team
Coordinated hands-off between various support groups involved in the resolution of incidents, communicated expectations and urgency, tracked each incident’s resolution and collected feedback from associates identifying improvement opportunities and, communicating them through proper channels to other IT support groups.
Continuously trained the office associates on how to request technology assistance through email, web interface or phone.
Handled hot spare deployment requests.
Assisted with on-site hands-on support when requested by remote support teams or third-party support vendors (i.e. servers, access points, switches, phone system, system reloads, equipment failures, etc.)
Kept the OpCo’s equipment “healthy” by monitoring and ensuring antivirus software, OS security software, asset management software, etc., were up to date and fully functional on all computers
Managed all hardware tracking and hardware refresh cycles for the OpCo