SUMMARY

• Worked closely with Stakeholders and Executive management on Project status, Product roadmaps, Feature prioritization, Release planning and Executive reporting.
• Agile Strategist involved in coaching and advising the organization to successfully navigate Agile journey; building High performance teams using Agile principles; and formulating effective long - term & short-term goals and recommendations.
• Implemented Scrum methodology across product teams and led towards self-managed and cross-functional scrum team model, to facilitate increasing maturity at sustainable pace.
• Led and managed the delivery of multiple projects & program from inception to production. (Program/Project Space - Loyalty, Personalization, 360-CMS, Cloud platform, Marketing Promotions & Games, Marketing Campaign, Data & Content Migration, Web-New & Redesign, Mobile-New & Reskin, INF for Business Apps Redundancy, etc.)
• Facilitated All Scrum ceremonies. Actively involved in Scrum of Scrum, Guild sessions & IT Service Management practices.
• Established the shared vision by developing consensus on priorities for cross-functional efforts across the Global groups.
• Led multiple SW product development teams using Agile methodology . Improved and refined the process and product with Continuous Inspection & Adaption.
• Able to quickly comprehend product designs, architectural diagrams and technical specifications.
• Managed various business requirements, system specifications, feature & functionality and backlogs.
• Successfully managed and led s chedule, deliverables and different sized QA teams, including globally distributed teams .
• Accelerated the time-to-market delivery with appropriate process automation, better IT & operation engagement, branding process model, early documentation and training standards.
• I mplemented various SDLC s tandards, g uidelines & r egulations for small to large project environments.
• In depth knowledge of all QA activities including development of test strategies and test plans, defect management, creation of various test and execution matrix, risk analysis and status reporting.
• Proven ability to work in extreme competitive environment and handling multiple projects concurrently.

TECHNICAL SKILLS

PM Tool: JIRA, Team Foundation Server (TFS), VersionOne, Azure, MS Project, Rally, Primavera, Clarity, Asana

SDLC Tools: Confluence, SharePoint, Wiki, Quality Center, ITIL, ALM, MTM, QTP, Insight, Postman, SOUP UI, Rational Clearcase, DOORS, Rational Quality Manager, Citrix, Testlink, Device Anywhere, PerfectoMobile, Visual Studio

Environment: VM/Cloud, Adobe Campaign, Docker, AWS, Mainframe, Middleware, Windows/MAC, Unix, Linux, Mobile, Rabbit

Languages: C, PL/SQL, VBScript, HTML, XML, CSS, Python

Database: MS SQL Server, Oracle, DB2, MS Access, MySQL, Mongo DB

Analytical Tools: Flurry, Google Analytics, New Relic

PROFESSIONAL EXPERIENCE

Confidential

Agile delivery Manager, Scrum Master

Responsibilities:

• The project involved leading the agile teams for developing the subscription based flagship product on a new platform; and also aligning the overall Agile delivery objective across Program, Product and Technology groups.
• Worked with Stakeholders, Product teams, Technical leads and Horizontal groups to support PI & Release planning, Backlog management and Solution delivery.
• Evaluated the agile maturity and developing the plan of cadence and working agreement for agile enablement.
• Guided the squads to deliver high quality source code in alignment with defined process and solutions
• Facilitated the Agile ceremonies; coached & protected teams to achieve optimal productivity and maximum outcome.
• Reviewed & Setup various status metrics and monitored the budget/burn-rate, story/release delivery, risk-issue resolution.

Environment: Agile, Scrum, Web, DevOps, Middleware, JIRA, Wiki, API, Angular, SQL, UI/UX, Content management, Data collection, Microsoft Teams, Sharepoint, ServiceNow.

Confidential

Agile IT PM, Scrum Master

Responsibilities:

• Led multiple product development/delivery teams, owning various enterprise systems & software for Web, Mobile, Desktop and Kiosk platforms from inception to implementation and support.
• Improved and refined the scrum process with constant inspection and adaption; promoted transparency & accountability across all levels to deliver the quality software as fast as possible to our customer.
• Built the high performance teams; co-located & globally distributed; by coaching/mentoring, developing broadening mindset to get their best and gaining the mutual trust to ensure the initiatives are aligned with Business goals.
• Worked closely with Business, Marketing, Stakeholders, Product, Engineering, Design, Delivery, QA and Operation teams as well as Customers & Partners to deliver high quality software for multiple Projects and Program.
• Agile activist involved in advising and coaching on corporate strategy and teams for Agile transformation.
• Facilitated All Scrum ceremonies, removed impediments and protected teams to deliver committed business values.
• Worked with Product teams & Customers to map the Value-to-Effort ratio to deliver the most Outcome in least Time.
• Identified, Coordinated & Documented Cross-team conflicts, risk, dependencies and resource allocation at pilot, planning, implementation and support level.
• Communicated various reports such as Product Summary, Project Scope & Backlog Health, SW Quality & Bug status, Velocity, Risk, Issues, Burndown and Prod Releases to the Stakeholders and Leadership on regular basis from PMO.
• Improved Velocity by 40% and Story completion rate up to 99% by analyzing & alleviating gaps and obstacles.
• Defined the Definition-of-Ready(DOR) & Definition-of-Done(DOD) with scrum Teams for consistent & incremental value.
• Worked with Product executives & Scrum Team for Product Roadmap, Release Planning, Backlog Grooming & Estimation.
• Partnered with Compliance, Cyber, ILM/Security, Network & Platform Groups to align integration of regulatory standards & validation, patching cycles, firewall & network updates, system maintenance & outages.
• Promoted close cooperation & collaboration with non-agile teams and Managed dependencies on third parties/vendors.
• Regularly assessed and refined Team's scrum maturity and T-shaped skills to be more efficient and cross functional.
• Worked with Business users and Stakeholders to review & analyze backlogs, designs, architecture, functional specs of new/enhanced systems and help them understand technical specifics with Scrum Teams.
• Coordinated and supported pre & postproduction deployment & validation activities to ensure the SW stability & quality.
• Coordinated support & monitoring process with Dev and Operation teams using ITIL framework.
• Defined and established SW development and testing process using various industry standards & practices.
• Documented quality problem areas and drove resolutions throughout the project lifecycle. Ensured UAT acceptance.
• Led various automation testing efforts using various framework for Applications, APIs for Continuous Integration & testing.

Environment: Agile-Scrum/Kanban, Web, Mobile, Kiosk, POS, Gaming, Atlassian, JIRA, Confluence, VSTS/Azure Devops, TFS, Sharepoint, MS Test Management, ITIL Incident&Problem management, ITSM, ServiceNow, WSo2, SCCM, Tanium, VisualCode, VisualStudio, Cloud, AWS, AdobeCampaign, AEM, SiteCore, Docker/Container, Portainer, Angular/Node.JS, Microservices, RESTAPIs, JSON, Swagger, Postman, Rabbit MQ, MongoDB, SQL, IBM-iSeries Python, Telerik, HTML.

Confidential

Scrum Master, Sr. BSA

Responsibilities:

• Regularly interacted with management and product owners for project status and product backlog priority.
• Established and reviewed Sprint sign off criteria, software builds and test process with the team.
• Facilitated the User Story review, Daily standup and constantly Inspected & Adapted the process improvement.
• Facilitated resolution of roadblocks, ensured daily progress and monitored the dashboard..
• Coordinated with Devops for build integration-deploy, version control & unit test trigger using GitHub and Bamboo.
• Created test strategies & test plans for multiple releases of various mobile applications.
• Effectively led issue triage meetings with team to plan defect fixes by reviewing the priority/severity with Product owner.
• Managed the testing data and file structure for various API/JSON endpoints and content validation.
• Reviewed customer feedback to accommodate their evolving requirements and supporting the UAT efforts.

Environment: Scrum, Kanban, VersionOne, Testlink, Asana, JSON, API/middleware, Mobile, iOS, Android, Version Control, Calabash, Cucumber, GitHub, Bamboo, AWS, HTTPS, PerfectoMobile, Google Analytics, AppThwack, SOUP UI/REST.

Confidential

Tech Ops Infrastructure Project Lead

Responsibilities:

• Led the cross Line of Business groups for designing test approaches and managing the End-to-End quality Life cycle of Technology sponsored Programs for Client-server and Web applications.
• Provided subject matter expertise to set QA direction for multiple Business user applications.
• Reviewed Impact Matrix to identify impacted blocks and scope of infrastructure implementation & changes to provide Test estimation and Master test plans.
• Led onsite and offshore QA teams for planning and managing test executions.
• Reviewed various project data from different LOB teams and provided relevant status reports.
• Actively participated in Daily Defect & Test Execution meeting for multiple Business Groups and provided Status, associated Risks and Mitigation plan.
• Managed defects to drive through the resolution and conducted issue triage meetings as needed.
• Supervised the process to align with enterprise QA guidelines for different LOB teams to ensure improved product quality.
• Reviewed and customized the production outage reports and communicated further to impacted groups.
• Represented the Technical Operations group for Go/No Go status for upcoming Business releases.
• Actively worked with Business PM and IT PM for Master testing schedules and reported the problem areas.
• Reported the RAG status to leadership and stakeholders along with reason, risk & path-to-green for TechOPs initiatives.

Environment: Quality Center, ALM11, SharePoint, MS Project, Citrix, VM/Cloud environment, SQL/Oracle DB, J2EE, zOS/Mainframe and middleware/MQ technologies, QTP, Waterfall.