Sr. Program Manager Resume

SUMMARY

Over 12 years of experience in owning software projects with cross - team collaboration and cross-discipline execution.
Accomplished project leader with an impressive track record of building and leading global cross-functional teams and managing complex software programs from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager

Responsibilities:

Project execution leader for Association Health Plans (AHPs) software product with over $2 million in revenue.
Managed complex projects by coordinating dependencies with internal teams and third-party vendors.
Experienced product owner and documented user stories, product features for new product development and involved from product roadmap to product launch.
Implemented Key business initiatives as part of process improvement to reduce manual operations workflows
Scrum Master for geographically distributed teams responsible for sprint planning and execution.
Achieved 80% reduction in Customer support cases by implementing automated EDI file feeds that resulted in accurate and error-free benefit enrollments.
Prevented revenue loss of 300k per month with the successful delivery of large-scale automated benefits reconciliation platform.
Improved client retention rate with constant Customer feedback loops for feature upgrades.
Managed client on-boarding/implementation projects to SyncHR SaaS platform for Core HR, Benefits, and Payroll products.

Software Quality Assurance Manager

Confidential

Responsibilities:

Oversee delivery of all test activities for Confidential SaaS projects.
Built and Managed a team of QA engineers responsible for testing and maintaining HR software product.
Spearheaded Automation tool evaluation and roadmap to build automated the end to end tests.
Owned engineering operations and cross-functional collaboration with global teams to deliver high-quality customer facing products.

Technologies: JIRA, Confluence, Asana, Smartsheet, Lucid Charts, Workfront, Balsamiq tool (UI/UX, Mockups), Freshdesk Customer support, 834 EDI, HIPAA, Agile/Scrum, HRIS - SyncHR, PrismHR

Confidential

Enterprise Project Lead

Responsibilities:

Owned all aspects of enterprise mobile project for WellsFargo location-based services, Credit Card, Loans and Customer offers in mobile cloud (Device-as-a-service) environment.
Involved in product requirements definition with business stakeholders for mobile apps features.
Successfully deployed the rollout strategy and beta program for the new mobile app for Confidential student loan application.

Technologies: JIRA, Share point, IBM ClearQuest, Perfecto Mobile cloud, SQL.

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