SUMMARY

• Versatile and hands - on Project Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results
• Energetic, driven, and Hardworking Project Management professional with years of progressive experience providing cradle-to-grave management with various industries (Consulting, Telecommunications, Marketing and Healthcare).
• Detail oriented self-starter with excellent interpretive, interpersonal, consultative and facilitation skills. Multilingual with excellent verbal and written communication skills in five languages. Work independently or in a team with strong relationship building skills. lead all phases of diverse technology projects and delivered enterprise IT projects for cross-regional levels. Planned and delivered multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, bottom-line gains, and address regulatory points.
• Offer outstanding talents in project planning and management, communication, vendor management, negotiation, problem identification and resolution, reporting, and analysis.
• Adept developing, implementing, and integrating cost-saving business solutions and applications across multiple platforms and environments. Solutions driver who bridges the gap between business and technology while envisioning the bigger picture. Devises strategies to align multiple disciplines, coordinating efforts between business groups, and driving complex systems integration for robust, high-quality systems that solve business problems and provide results.

AREAS OF EXPERTISE

• Leadership & Performance
• Enhancement
• Testing/QA/Rollout/Support
• Strategic Planning & Tactical Execution
• ECommerse Management
• Stakeholder Management
• Agile Project Management
• System Migrations /Integrations
• Enterprisewide Implementations
• Budget Management & Cost Containment
• Risk Management & Mitigation
• IT Infrastructure & Standardization technology
• Strong Interpersonal and Analytical Problem Solving skills
• Team Collaboration, Coaching, & Motivation

TECHNICAL SKILLS

Project Management Tools: Smartsheet, Jira, Confluence, Azure DevOps, PeopleSoft CRM, Sharepoint

Business Intelligence tools: Tableau, Looker, Visio

Microsoft Office Suite - Proficient in the use of Excel, Word, PowerPoint, SharePoint and Outlook.:

Hardware & Infastructure: Microsoft Access, Visio, Project/NetServer Family of Products AS/400 Server Onyx CRM / SFA Disaster Recovery/Business Recovery Siebel CRM / SFA Intranet/Internet MAC OSX

PROFESSIONAL EXPERIENCE

IT Project Manager/Scrum Master

Confidential

Responsibilities:

• Strong Business Judgement and Influence; Influenced others within the whole project team using their technical expertise to identify and address project issues
• Project Communication; Developed and distributed internal project communications and participated in the development and review of firm-wide project communications
• Knowledge and experience with business process and operations improvement practices, including quality control and quality assurance methods for all contract activities
• Strong understanding of Scrum ceremonies from Backlog grooming to sprint retrospective; Oversaw multiple scrum teams (2-3 teams with 7-9 team members each) and effectively Interpreted and enforced scrum principles and best practices
• Facilitated daily scrums meetings, identified and removed impediments. Coached team members to self organize and empowered to create, innovate and make decisions for themselves as one team
• Implemented Scrum with a Business Intelligence (BI) environment and focused on creating actionable insights
• Successfully executed and delivered project results, managed budget, resource requirements and allocation, meet constraints of Project Time, Cost and Quality and exceeding customer expectations
• Monitored and tracked project progress through financial and data analysis. Project performance through Planned Value, Earned Value and Actual Cost. Reported status to project stakeholders through structured communication
• Identified gaps and risks, facilitated conversations between Product Owner, BSA’s and teams to ensure the project goals were on track
• Guided and managed the change management, vendor management, quality management, schedule management, risk management and process management teams in execution of projects through the Software Development Life Cycle (SDLC) and smoothed out any areas of possible conflict.
• Guided the team with SDLC best practices at an Confidential amp;T customer support center and Improved business process practices that focused on both process and product, increased efficiency to create a balance with prioritized and non-prioritized customer ticketing process, increased customer satisfaction by reducing the turnaround response and created an effective agile customer experience.
• Experience with researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating contract and drafting contract
• Worked in a cross functional/matrix environment with geographically dispersed teams
• Created cross functional Business Intelligence team, Continuously validated the quality of the data through test automation, and organized stakeholder-friendly sprint reviews
• Collaborated with IT and business experts through all phases of a project to ensure delivered solutions brought value to business and increase customer retention
• Coordinated testing effort for project and tracked internal and external project risks. Worked closely with deployment team to successfully promote hundreds of integrated modules for deployment

Project Manager

Confidential

Responsibilities:

• Developed persuasive executive-level presentations and other supporting materials to drive the identification, communication and implementation of project management improvement processes.
• Lead Project manager for several medium sized IT projects; Client/ Server Network development and integration, (System life cycle) Data warehouse migration, SLA’s and contract negotiation, and data audit practices.
• Support the Service Management team (SMT) with the operation and governance of ITIL processes.
• Engage with teams to promote best practices and processes for them to gain a good understanding of the ITIL framework.
• Assisted sr. project managers in performing financial analysis, statistical analysis, conducting assessments, integrating project forecasting and budgeting process, managing change, producing management reports and contract review.
• Identified, document and assess project risks and develop mitigation strategy in collaboration with sponsors, stakeholders and solution owners
• Executed and guided project operations through the use of systems development and project management methodologies accepted by the industry