SUMMARY

• IT Project Manager/Scrum Master with 6+ years of IT industry experience in financial transactions,E - commerce, ERP, CRM and customer service. Efficient in Agile software development (Scrum and SAFe). Have strong analytical background on test case generation, testing and data field mapping. Experienced in client focused development with globally dispersed teams.

TECHNICAL SKILLS

• Scrum
• Scaled Agile (SAFe)
• Agile
• SDLC
• DevOps
• Kanban
• Jira
• Java
• Confluence
• Microsoft Office (Word, Excel, PP, Access, Dynamics)
• Cobol
• Gehrkin
• SAP
• MySQL
• CI/CD
• Test Driven Development
• Service Management
• Scheduling and Budgeting
• User stories

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Experience working with API/UI, Java based technologies
• Experience working with teams that support frontline experiences
• Experience working with teams that work directly with business partners
• Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards and Proven leadership experience in achieving successful project outcomes.
• Knowledge of best practices and IT operations in an always-up, always-available service.
• Proven ability to communicate with Leadership effectively and efficiently, technical, and non-technical audiences while employing a high degree of collaboration and influence.
• Experience in Organizes and facilitates daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.
• Works collaboratively with IT partner teams to support development and software delivery.
• Assists the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.
• Asks difficult questions, removes impediments, and makes issues and problems visible. Collaborates with the team on possible solutions and escalates as necessary.
• Coaches the development team and stakeholders on how to use Agile/Scrum tools and practices at a pace that is sustainable and comfortable for the team and organization.
• Ensures the development teams are practicing the core agile principles of collaboration, prioritization, accountability, and visibility, and cross-functional coordination.
• Recommends improvements and assists in changes to best practice.
• Identifies and manages issues and jeopardies with a clear grasp of the challenges/options until resolved.
• Mitigates all risks and issues “real-time”, executing resolutions on demand.
• Possesses excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines.
• Demonstrates awareness of Agile and DevOps technology practices (e.g., Test Driven Development, Continuous Integration).
• Demonstrates the ability to analyze project issues and challenges and proactively define alternatives.
• Demonstrates the ability to work closely with delivery teams to establish expectations and ensure tasks remain on track.
• Operates in a 24/7 system support role focused on maintaining high system availability, Supports software-related escalations and drive resolutions.
• Experience and desire to work in a Global delivery environment.

Confidential

IT Project Manager/Scrum Master

Responsibilities:

• Exhibits Lean-Agile leadership and mindset, and helps team embrace SAFe Principles and implement practices.
• Facilitates the team's progress towards its goals by helping them to challenge the status quo, while focusing on delivering the iteration goals and the program increment objectives.
• Leads the team through relentless improvement by effectively facilitating retrospectives.
• Facilitates agile ceremonies at set cadence (stand-ups, sprint planning/grooming, retrospectives), where the team members collaborate and communicates and emerges as a self-organized team.
• Support and educate the Product Owner with respect to grooming and maintaining the product backlog.
• Supports building quality in by understanding the security, SOX, compliance and regulatory needs; helps team deliver on the definition of done.
• Bring systems thinking in understanding all the relevant parties to engage and align in delivering value.
• Actively mentors and coaches’ team to improve their SAFe knowledge and mastery in technical skills by organizing communities of practices, coding dojo, brown bag sessions etc.
• Manage conflicts; Motivate and model open communication to help surface issues for faster resolution.
• Ensure communication, development, execution and escalation as required.
• Act as analyst to ensure business alignment of IT development initiatives.
• Report progress to project managers and ensure alignment with milestones of different projects.
• Measure the velocity of the team and measure the progress of the delivery.
• Identify, manage, help mitigate project issues, risks and dependencies, as well as identify and remove impediments
• Review and understand metrics and other key performance indicators (KPI) in order to drive continuous improvement for the sprint teams.
• Coordinate elements of the release plan with other technology staff outside of the project and encourage architect and team collaboration.
• Working with other Scrum Masters to facilitate increasing organization maturity and effectiveness in the application of Agile across the organization.