Product Owner Resume

SUMMARY

I am a product management professional with a background in service delivery and I.T. support management. I'm known for developing successful, meaningful, long - standing working relationships with clients, vendors, and team members that produce results. I'm currently looking to join an agile team as a product owner and leverage my unique career experience to build something incredible.

TECHNICAL SKILLS

O.S.: Windows 10, Mac OSX, iOS, Android

Software: Jira, Confluence, Ofice 365, Visio, Project, Teams, Slack, Oracle iExpense, ServiceNow, LanDesk, Ivanti, Airwatch, MaaS360, Bomgar, KACE, LogMeIn, TeamViewer, Cisco VPN, OKTA MFA

PROFESSIONAL EXPERIENCE

Product Owner

Confidential

Responsibilities:

Lead Scrum team as Product Owner for revenue-generating iOS and Windows contract applications
Developed a product stakeholder group and conducted monthly touchpoint for requirements
Wrote user stories and acceptance criteria
Improved production release speed by 50%
Released ten major production Iterations over ten months introducing over 35 new enhancements
Performed bi-weekly review, retrospective, grooming, and planning ceremonies
Improved platform security, code, and U.I.
Product roadmap created in support of business transformation.

I.T. Service Delivery Manager

Confidential

Responsibilities:

Provided legacy process and knowledge resulting in ticket backlog reduction
Participated in regular CI review
Engaged with business leaders to ease strategic service plan implementation
Partnered with Human resources to expedite onboarding of starters Achieved 95% on-time start
Identified long-term, complex service impacts.

Desktop Support Manager

Confidential

Responsibilities:

Created Team Leader roles
Developed and filled team skills matrix, assigned SME's to address varied technology silos
Completed global A.D. merger
Migrated users to new Office 365 instance
Developed Windows 10 image for migration.
Migrated LanDesk to Ivanti for ITSM
Achieved and sustained yearly goal of 90% customer sat.
Reduced help desk calls by more than 15% by introducing a documentation portal.
Box cloud on 700+ desktops.
Replaced MaaS360 with Confidential Airwatch MDM Instance.

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