SUMMARY

• Experienced Director of Implementation with a demonstrated history of working in the computer software industry.
• Skilled in Workflow Management, Market Research, Management, Healthcare, and Business Intelligence.
• Executive leader with over 30 years of experience facilitating executive planning and management with national accounts, off - shore teams and managing vendors.
• Experienced in setting up organizational PMO’s and instituting processes to support project management throughout the organization.
• Provide leadership and mentorship for Project Managers and Scrum Masters to deliver enhancements and new functionality to cross-functional platforms using the Standard and Scrum methodologies.
• Team leader with excellent listening and communication skills, experienced in managing individual and groups, and working with cross-functional departments to ensure execution of company objectives at enterprise and functional levels.
• Mastered Electronic Health Record (EHR) utilization and integration into billing and clinical workflows.

AREAS OF EXPERTISE

• Agile Development
• Enterprise-Level Management
• Strategic Planning & Analysis
• Scrum Master
• Healthcare Records Utilization
• Manage Resource Conflicts
• Operations Management
• Budget Forecasting
• Analytical Executive Analyst

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Project lead multiple L&D projects of various scope and scale.
• Achieve learning deliverables and project performance goals and outcomes.
• Partner/collaborate with internal Learning Solutions Architects, instructional designers/developers, offshore team, external vendors and clients to deliver learning solutions.
• Manage project budget, resources, schedule/milestones, risks in Salesforce/Kimble, client/experience.
• Contribute to PMO continuous improvement efforts and project management best practices.
• Provide weekly internal and other stakeholder reports.

Confidential

Director of Implementation

Responsibilities:

• An internal business leader focused on client delivery and process improvement.
• Develop PMO to establish clear project definitions supporting a project-oriented environment using PMI strategies. Initiated Agile practices into the Implementation process.
• Create new deliverables/best practices for implementation services to enhance implementation engagements.
• Coordinate and prioritize projects, manage timelines, maintain project plans, and communicate status updates.
• Establish goals for project management to support company goals and improvement of overall client metrics for satisfaction and retention. Implement initiatives and tools to improve service delivery, quality, and productivity.
• Set policies that support strategic company goals. Define and collect metrics for implementations that communicate strategic and team goals. Reports to upper management.
• Coach managers and associates on a consultative approach and acts as a business partner to clients. Establish team goals that encourage collaboration and continuous improvement. Define the development path for employees to offer promotional opportunities.
• Serves as an escalation point for issues that cannot be handled at lower levels of the organization.
• Manage the relationship with the sales team. Assists sales with discounting and exception requests, balancing the needs of clients, Implementation and the sales organization.

Confidential

Project Manager and Agile Coach

Responsibilities:

• Agile Coach of strategic mobile app for members to access benefits using their mobile devices. Worked with the Scrum Master leading on-site and off-shore teams in Scrum Cadences and interfaced with Scrum of Scrums. Revised the Sprint planning to be more effective utilizing additional stakeholders, trained teams to plan Sprints effectively, set metrics in place to track velocity, and reported release status.
• Scrum Master of a mobile lifestyle improvement app, geared to help members make positive improvements in behavior addressing stress management, weight management, smoking cessation, nutrition, and physical activity. Set up and facilitated the Scrum cadences for internal teams to support the science and drive the user experience, and a gaming software vendor to develop the software. Internal teams within Confidential included Medical, Behavioral Health, Product Development, User Experience experts, Analyst, IT Infrastructure, Sales, Marketing, Governance, and the PMO. Reported status to the steering committee and executive leadership.
• Worked with IT Management and Product Owners of other teams to help determine long term IT development planning and produce quarterly roadmaps for reporting to executive leadership.
• Managing a project which scales mobile capabilities to increase efficiency, reduce costs, improve interfaces, add capabilities, and position mobile products for the next generation.
• Leveraged PMO tools and processes to help projects meet delivery dates, enhance communication mechanisms among teams and stakeholders, and define attainable project plans and follow-up mechanisms to keep the project phases on track.
• Worked with business owners developing clear project definitions and justifications to build solid Business Cases for utilization during project development using PMI strategies.