SUMMARY

• I am a professional Project Manager and Confidential Consultant experienced in management roles, with an extensive focus in project managing large scale data and voice networks and applications for improved business operations.
• My past experience has demonstrated ability in problem solving, communications, project management, and team development. My communication skills provide the ability to deal with management, vendors and customers at all levels.
• Excellent at developing and repairing customer and vendor relationships.
• Strong presentation skills supported by a proven track record of consistent measurable s and bottom line results.

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Managing IP Voice implementations for the Ohio Valley Region.
• Projects include Cisco VoIP upgrades and conversions, Adena and Hillman Confidential CUCM, CUCX, LAN, WAN, and WLAN.

Senior Project Manager

Confidential

Responsibilities:

• Projects involved working with Siemens and Confidential to implement a Cisco Unified Communication Manager in Confidential ’s America Mega Data Center 8.6, and migrating users from the legacy CUCM 6.0 solution.
• This was followed by upgrading or migrating several sites from Call Manager Express and PBXs.
• I performed a lead role for telecom project management, implementation, voice and data related Cisco IPT, LAN, WAN, and VLAN implementations on a large scale.

Senior Project Manager

Confidential

Responsibilities:

• This engagement involved leading technical teams to upgrade spoke trader floor voice and data network systems.
• The successful implementations included trade floor operations in Chicago, La Palma (Los Angeles), Traverse City, and Calgary Canada. All locations involved extensive LAN and WAN upgrades for voice system integrations with Cisco Unified Communications and digital PBX’s, as well as integrating centralized digital recording and archiving systems.

Sr. Project Manager

Confidential

Responsibilities:

• Provided support and project management to variety of voice related projects for Confidential Corporation. Projects Included:
• Manage VoIP initiatives and technology implementations for North America
• Design and project manage Confidential solution for numerous locations utilizing VoIP technologies
• Trader - Specific Call services - Identified and documented existing infrastructure in equipment supporting Trader services and provided upgrades to equipment and services allowing for more resiliency and recoverability.
• Managed Services Vendor Replacement - Developed the RFP to provide for a replacement of current PBX managed services provider at multiple large locations in the Confidential footprint. Analyzed vendor core competencies, developed weighted matrix for evaluation, provided risk assessment (Boston Squares method) and analyzed responding bids to provide apples to apples comparison for vendor selection.
• Disaster Contingency Planning - Evaluated site-specific requirements for redundancy and resiliency. Sourced solutions from specific vendors to provide a comprehensive package to each business unit for authority to proceed. Developed plan and project managed implementation upon approval. Manage all Confidential issues from network design, implementation, carrier management and spend
• Provide technology direction for audio and video conferencing for enterprise Call Center work - Research and provide solution to complex call center requirements involving CTI, disaster recovery and all managed services support for a major Confidential call center; capacity planning
• Analyze alternatives for telecom billing consolidation, lease and maintenance expirations to provide bottom line savings and technology enhancements for North America locations

NA/LA/ European Voice Services Transition Manage/Project Mgr

Confidential

Responsibilities:

• Created and managed project plan for the transition of all voice related services (Cell phones, pagers, mobile handsets, PBX managed handsets, Voicemail boxes and Operator Services) to a single Outsource provider. Project-managed the transition of 100+ sites into the new managed service
• Developed and maintained processes for the communications between Tier I and Tier II help desks, as well as vendor and user communities
• Created project documentation and performed project status reporting using WBS, Open Plan, and Confidential Project
• Managed project staff throughout project lifecycle
• Project managed specific applications for Peregrine system installation to support voice-related transitions
• Developed business process for integration of multiple service offerings and platforms to a single entity from the customer perspective
• Designed, specified, recommended and implemented voice services solutions to Confidential and Call Centers including CTI integration, IVRs, VRUs and processes for managing all incident reporting and resolution
• Maintained complete responsibility for all vendors and process supporting North America, Germany, UK, Latin America voice services transitions

Senior Project Manager

Confidential

Responsibilities:

• Developed scopes of work and supporting cost justifications to various levels of management.
• Created master project plans for various voice and data related projects; management of all resources under each plan.
• Provided financial tracking mechanisms for reporting savings; entered into negotiations for equipment re-sale to achieve spend offsets.
• Managed telecomm resources in the design, implementation and removal of PBX equipment as relating to all shutdown activities.
• Documentation and project status reporting.
• Created and implemented process for enhancement of inventory, circuit cancellation/management, and sub-project management

Senior IT Consultant/Project Manager

Responsibilities:

• Designed and implemented WAN/LAN/Voice networks with an emphasis on project management of these opportunities.
• Provided planning and on-site implementation for network migrations (Netware to NT), trouble repair, and system upgrades.
• Developed business processes for all proposal work and provided team support for the internal pricing infrastructure.

Confidential

Consulting Engineer

Responsibilities:

• Developed and implemented workflow processes for a Global Audio and Video Conferencing Service Bureau for Confidential .
• Designed and recommended solutions for network topology relating to Video Server network, incident resolution, interoperability issues, usage statistics, capacity planning and billing for the services provided.
• Provided project management for multiple projects including major site relocations, router network placement, and internal server-related issues.

Confidential, Hudson, OH

Responsibilities:

• Manager of Broadband Services
• Consulting Telecom Analyst/Project Manager
• Confidential Manager (Network Control Center)
• Network Analyst

Confidential, Cleveland, OH

Responsibilities:

• Switch/Private Line Tech.

TECHNICAL SKILLS

• CVP (Capital Value Process) Project Management, Visio, Word, Excel, PowerPoint, Access, MS Project, Open Plan, Confidential, Cisco CallManager, Cost Center Management, Facilitation, Presentation, Call Center Technology, NICE Systems, Avaya S8700, Aspect, CMS, Avaya G3, Nortel, DSC, Project, Confidential Exchange 5.5, NT 4.0, Office 2000, Windows 2000 Server, Windows 2003 Server, Cisco router, Document Management, IVR, PBX, Avaya IP Office, CMS, Blackberry, Video Conferencing, Data Conferencing, Audio Conferencing.