SUMMARY:

• Certified Scrum Master wif a proven track record of 8+ years of me.T experience devising and implementing strategic teamwork solutions dat foster communication and collaboration.
• Accomplished at introducing and facilitating teh adoption of Scrum principals, removing impediments and fostering self - organization. Results-oriented, decisive leader wif proven success in establishing and cultivating relationships to build team focus and flexibility.
• Excellent communicator and innovative problem solver wif strong strategic development and organizing capabilities.

TECHNICAL EXPERTISE:

Tools JIRA, Confluence, Sharepoint, M.S. Project, Zephyr, Quality Center/ALM, Cucumber, Testrail, Test PAD, Pivotal tracker, Eclipse, Selenium WebDriver (Java), TestNG.: Operating Systems: Windows 10/8/7/Vista/XP, Windows NT.

RDBMS Oracle, SQL Server, MS-Access.: Languages: Java, SQL

Documentation Tools Microsoft Office (Excel/Word/Powerpoint).: Frameworks: Data Driven, Behavior Driven, TestNG.

PROFESSIONAL EXPERIENCE:

Confidential, Texas, USA

Scrum Master/Project Manager/ Technical Lead.

Responsibilities:

• Continually refined and evolved agile processes for predictable outcome of teh project.
• Protect Development team from outside distractions, impediments, or team conflicts and maintain focus.
• Implemented agile methodologies using a Scrum Framework throughout teh organization from executives to software to marketing across employees.
• Led all sprint planning, sprint reviews, sprint retrospectives and daily scrum wif development team resulting in product features dat reacted to 4 million users.
• As a Scrum Master for three separate teams (20+people), identified process changes required for development and remove major impediments.
• Mentored teams, leading them to be self-directed wif strong accountability, decision making, conflict resolution, and transparency.
• Facilitated meetings to iron out blockers, conducted sessions wif teh Product owner and other stakeholders on regular basis and halped teh team to make better use of these times and estimate more TEMPeffectively, thus ensuring a healthy sprint progress.
• Worked closely wif product management and technical stakeholders to clarify teh schedule, Status and Details of each project.
• Reviewed web-based application system for Banking domain and identified critical functionalities
• As a member of teh Agile/Scrum team participated in sprint planning, daily standup meetings, sprint review, and Sprint retrospective meeting.
• Worked and handled offshore team and onshore team.
• Utilized Confluence application to build knowledge database.
• Worked on Agile Transformation coach/consultant where techniques Scrum.

Environment: Agile, Selenium WebDriver (Java), Eclipse, Jira, Zephyr, HP ALM, BDD, TestNG, Data Drivern, SQL Server, Windows 7/10.

Confidential, Fort Worth, Texas, USA

System Analyst

Responsibilities:

• Provide Tier II and Executive C-level support on all hardware, software, Mobile device, and 3rd party production applications in a multi-location enterprise environment.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Converted 1000+ users from windows exchange 2010 to office365.
• Train and Mentor junior members of team.
• Imaged, tested and deployed systems wif Windows 7/Mac OSX, Microsoft Office, 3rd party applications, Data Encryption, Security patches, and Domain level policies.
• Resolved Service Interruptions and Major Incidents on a 24/7 On Call rotation at a high level of responsiveness and availability.
• Worked wif vendors and Tier 3 support teams to triage and drive for root cause on local server, VoIP, network.
• Performed special projects as required such as new conference room planning and build-outs, Windows 7 rollout, Exchange\Apple ios
• Calendar sync issues.
• Polycom Video Conferencing support, LCD projectors and displays
• Documented issues daily through Manage Engine and SharePoint to collaborate on Department Knowledge base, metrics reporting, and root cause analysis.

Confidential, Texas, USA

System Analyst

Responsibilities:

• Log and update tickets via Manage Engine ticketing system as appropriate. Escalate major incidents.
• Investigate system issues/ errors, determine cause and provide solutions.
• Install new hardware or software systems or components, ensuring integration wif existing network systems
• Created onboarding \ off boarding user accounts and mailboxes using Active Directory 2003 and 2008 and Exchange Management Console (EMC) 2007 and 2010.
• Troubleshoot research and resolve VPN issues, Microsoft suite issues and third party application issues.
• Set up mobile devices for users, such as Black Berry, iPhones and Android devices. Set up and trouble shoot email and custom applications on these devices.
• Provided Remote support using Bomgar, Teamviewer, VNC. RDP, Windows Remote Assistance.
• Document all new resolutions wifin teh IT Knowledge Base on SharePoint.
• Attend, and participate in staff meetings and related activities; attend workshops to keep up to date
• Identify computer-user problems and coordinating to resolve them.
• Maintained Service Level Agreements.
• Worked well under pressure.
• VPN experience (Juniper)
• Office 365, Outlook 2007/2010 (also Express)
• Active Directory
• Exchange Management Console (EMC)
• MS Office products

Confidential, Texas, USA

Technical Analyst

Responsibilities:

• Created onboarding \ off boarding user accounts and mailboxes using Active Directory 2003 and 2008 and Exchange Management Console (EMC) 2007 and 2010.
• Log and update tickets via Triole and Remedy ticketing system as appropriate. Escalate major incidents.
• Install new hardware or software systems or components, ensuring integration wif existing network systems
• Troubleshoot research and resolve VPN issues, Microsoft suite issues and third party application issues.
• Set up mobile devices for users, such as Black Berry, iPhones and Android devices. Set up and trouble shoot email and custom applications on these devices.
• Provided Remote support using Teamviewer, VNC. RDP, Windows Remote Assistance.
• Document all new resolutions wifin teh IT Knowledge Base on SharePoint.
• Attend, and participate in staff meetings and related activities; attend workshops to keep up to date
• Identify computer-user problems and coordinating to resolve them.
• Maintained Service Level Agreements.
• Worked well under pressure.
• VPN experience (Juniper)
• Outlook 2007/2010 (also Express)
• Active Directory
• Exchange Management Console (EMC)
• MS Office products

Confidential, Missouri, USA

Tech Support

Responsibilities:

• Troubleshooting customer’s computers, workstations notebooks, tablet.
• Installing and configuring new hardware and software.
• Answering technical queries on teh phone.
• Troubleshooting any reported problems.
• Responsibility for documenting teh configuration of teh system
• Helping our Fortune 500 clients build their businesses answering incoming calls and assessing customer needs.
• Utilizing project knowledge to provide appropriate recommendations
• Fulfilling orders and generating incremental revenue through fact finding, active listening, and solution selling