SUMMARY

• Mr. Gupte is a self - motivated and experienced IT Professional with over 23 years of experience across multiple industries.
• Mr. Gupte has held numerous roles throughout his career that have allowed him to gain valuable skills and experiences.
• Most recently, Mr. Gupte has been a Project Manager for over 10 years and has led numerous successful projects that have ranged from small to enterprise wide initiatives.
• Throughout these projects, he has successfully led all aspects of the project management life cycle including planning, designing, testing, executing, monitoring, and closing activities.
• Additionally, he has gained valuable experiences working through various Regulatory efforts to ensure Quality Assurance is achieved and sustained throughout the initiative and is sustainable beyond the initiative.
• Mr. Gupte has a proven ability to lead teams that are both on-shore and off-shore while ensuring barriers to success are removed to ensure success throughout the project initiative and timeline.
• Mr. Gupte has strong written and verbal communication skills with the ability to adapt to changing work environments and shifting priorities.
• Additionally, Mr. Gupte has strong analytical skills, is well organized, has a keen eye to details, and is a lifelong U.S. Citizen.

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential, Troy, MI

Responsibilities:

• Responsible for the deployment of a Data Mart to improve the accuracy and operational efficiency of the Customer Engagement Center.
• Responsible for working with an external vendor on the development of new dashboards built using Power BI.
• Responsible for managing and reporting on multiple Salesforce enhancement programs. The goal of these programs is designed to improve overall performance and efficiencies for their intended audiences.
• Responsible for managing project interactions with the Salesforce team on several initiatives designed to improve overall functionality relating to chat and voice agent interactions within the Customer Engagement Center.
• Responsible for managing budgets and other project artifacts in Clarity and Confluence.

Confidential

IT Project Manager

Responsibilities:

• Implemented SAP at facilities in Mexico as part of a global SAP harmonization effort within the organization.
• Implemented FST CARE, an application used to track near miss and actual accidents in the workplace, globally at facilities within the FST and FNST networks.
• Led efforts to deploy an interface module that extracts data from SAP and transmits it to external carriers as part of the globalization of the Warehouse Management systems.
• Led efforts to deploy a new Infrastructure at our facility in Poland to support the deployment of the globalized SAP solution at the same location.

Project Manager

Confidential, Southfield, MI

• Implemented a new Medicare Advantage product offering for 2019 that enhances benefits for members who are eligible for Medicare and Medicaid utilizing SDLC to drive the effort.

Project Manager

Confidential, Warsaw, IN

Responsibilities:

• Led efforts to transform the Training and Document Control cultures as part of a Food & Drug Administration remediation effort which improved the end user experience by introducing a simplified training system and culture that consolidated older systems, used the HRIS for nightly data updates, and reduced the number of document control systems to ensure only current policies and procedures were being used.

Confidential, Southfield, MI

Responsibilities:

• As Project Manager, successfully guided efforts to define current and future state processes as part of an effort to replace their incident tracking system. Additionally, guided efforts to combine numerous Agency Management System databases in to a single consolidated database.

Confidential, Southfield, MI

Responsibilities:

• As Project Manager, successfully led efforts to deploy a Single Sign On dealer portal for a major European customer using JIRA to coordinate all project activities during daily stand ups and overall project updates on the Kanban board.

Confidential, Auburn Hills, MI

Responsibilities:

• As Project Manager, successfully led efforts using a hybrid of Agile and Waterfall methodologies to implement the first phase of a Federal Reserve Board, Comprehensive Capital Analysis Review (CCAR), initiative designed to measure liquidity and sustainability in the event of financial crisis or economic recession.

Confidential, Detroit, MI

Responsibilities:

• As an onsite Delivery Lead, I managed the full project life cycle using a hybrid of Agile and Waterfall to implement new data feeds based on customer data requests.

Confidential, Remote

Responsibilities:

• As a Senior Technical Project Manager, I successfully managed ICD-9 to ICD-10 conversion efforts and activities across eight (8) platforms while ensuring all project updates and progress reports were shared with senior leadership throughout the duration of the project.

Confidential, Auburn Hills, MI

Responsibilities:

• As their IT License Compliance Manager, I established a sustainable process used to analyze license usage and ensure license compliance by implementing software license auditing and tracking mechanisms.

Confidential, Detroit, MI

Project Manager

Responsibilities:

• Worked in a Confidential practice serving Confidential clients, payer and provider, as well as government clients. Clients served included Confidential, Blue Care Network, and Children’s Hospital of Michigan.

Confidential, Flint, MI

Responsibilities:

• As Service Desk Project Manager, I successfully deployed a full scale 24/7 Service Center that served as the core nucleus of the Information Technology department. This solution included the implementation of a new incident tracking solution, hiring the full team of service center analysts while following union regulations as well as implementing a call distribution solution that optimized call flows.

Confidential, Auburn Hills, MI

Responsibilities:

• As Project Manager, I successfully managed the rollout and implementation of a knowledge management system, RightAnswers, across the numerous groups within the Information Technology department as well as improving compliance with ITIL fundamentals.

Confidential ., Rochester Hills, MI

Responsibilities:

• Inserted as a Project Manager, I successfully implemented and maintained the corporate ISO-9001 Quality Management System.

Confidential, Farmington Hills, MI

Responsibilities:

• During my tenure, I held numerous roles with increasing responsibilities within various groups throughout the Information Technology department that allowed me to gain valuable skills in analysis, design, configuration, testing, deployment, post-deployment maintenance, application support and project management.

Confidential, Detroit, MI

Responsibilities:

• During my tenure, I implemented numerous solutions throughout the hospital that improved overall departmental performance as well as improved data quality and accuracy.