SUMMARY

• Team Coaching
• Software Development Lifecycle
• SAFe Knowledge
• Project Management
• Release Management
• Customer Service
• Analysis and Design
• Experienced Project & Release Manager, Certified Scrum Master (CSM and PSM I) with extensive IT experience in release management, designing, developing and implementing successful applications, leading and guiding project teams in enhancing and supporting enterprise - level IT and business projects.
• Highly skilled in delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Agile / Scrum Framewor

TECHNICAL SKILLS

Tools: Azure DevOps, JIRA, Confluence, HP ALM, Visio, PowerPoint, SharePoint, Zoom, MS Teams

SDLC: Agile, Scrum, Kanban, SAFe, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Port Washington, NY

IT Release Manager-Scrum Master

Responsibilities:

• Managed software releases for internal multi-tier ETL applications and worked closely with PMO and Operations teams to plan releases and manage impacts to projects and production processes.
• Coordinated release process across multiple groups for QA, UAT, and Production deployments.
• Led and participated in Scrum ceremonies and assisted teams in managing Product backlogs.
• Created and maintained release process documentation for all deployment environments.
• Continually worked towards making improvements in the release process by creating new and optimizing existing Azure DevOps pipelines.
• Designed, created and maintained a process of transferring Remedy tickets data in Azure DevOps using Excel as an intermediary tool.

Confidential, Piscataway, NJ

Scrum Master Consultant

Responsibilities:

• Trained and guided recently formed internal Scrum teams to adopt and follow best Scrum and Kanban practices and procedures.
• Coached new Scrum Masters in Agile principles.

Confidential, Jersey City, NJ

Scrum Master

Responsibilities:

• Led and coached Scrum teams to ensure successful deliverables, managed the scrum process, and guided the teams in adopting Agile/Scrum/Kanban methodologies.
• Scheduled, organized and facilitated Daily Scrum, Sprint Planning, Review and Retrospective meetings and events for two teams of seven and five developers respectively.
• Assisted to and cooperated with the Product Owner to maintain product backlog and focused on refining, managing and preparing it for the next Sprint.
• Removed impediments and guided the teams through all of the steps of the Scrum process.
• Developed and cultivated teamwork and facilitated teams’ dynamics. Promoted honest discussions, decision making, and conflict resolutions within the teams.
• Fostered a continuous learning environment helping the teams to inspect and adapt.
• Provided workshops and other training to increase Agile/Scrum knowledge and coached the teams on the importance of individuals and interactions over processes and tools.
• Reduced response time by 20% by establishing, facilitating and enforcing Kanban principles for a timely resolution of support issues.
• Participated in the hiring process of other scrum masters within the organization.

Confidential, Jersey City, NJ

Project/Application Manager, Client Inquiry Application

Responsibilities:

• Led the company-wide Client Inquiry application used by Asset Servicing, Alternative Investment Services and Corporate Trust businesses and supported by the development team
• Followed Agile methodology of iterative and structured approach to project management.
• Supervised installation, upgrades and daily maintenance of the Client Inquiry application.
• Troubleshoot problems with the underlying Pega and in-house developed software.
• Collaborated at all levels of IT organization and business user community from Heads of business divisions to Client Relationship Managers to business Subject Matter Expert.
• Created processes and procedures for the application maintenance and upgrades, reviewing and approving all relevant documentation and overseeing all stages of development, testing and implementation of improvements and other mandated changes.
• Oversaw the project budget and ensured that expenditures and resources were tracked throughout and remained within budget.

Confidential, New York, NY

Project Manager/Team Leader

Responsibilities:

• Gathered business requirements, designed application architecture and security and developed basic application building blocks on Lotus Notes/Domino IDE platform.
• Managed the integration with external data sources and delivered the project on time and on budget.
• Led IT project activities for a proprietary Succession Planning system covering succession plans for corporate top management and containing highly sensitive data.
• Managed team of five Domino/Lotus Notes application developers and testing professionals in planning, development, testing and implementation of Succession Planning application.
• Led user support, troubleshooting, testing and implementation of application changes
• Gathered requirements and established processes for exchanging data between Domino/LN application and a PeopleSoft data source.
• Actively managed all time entries and financials of the project using PPM tool.