SUMMARY

• PMI - ACP certified Scrum Master and PMP certified Project Manager with 10 years of experience specializing in IT, regulatory compliance, and operational efficiency projects, in Waterfall, as well as Agile environments.
• Highly skilled in project plan development, scheduling, project execution, and stakeholder communication.
• Professional, flexible, positive individual that will ensure all assigned projects are managed according to industry best practices and completed to deliver maximum benefits to the company.

PROFESSIONAL EXPERIENCE

Confidential, Mount Laurel, NJ, USA

Scrum Master II

Responsibilities:

• Assigned as a Scrum Master for two pods working on a critical project to set up a Digital Customer Assistance Portal.
• Acted as a Scrum Master for two agile pods responsible for the support of applications used for mortgage servicing (Encompass, Roostify).
• Supported the regulatory project for making changes to the mortgage servicing applications within the bank. Ensured that the project delivery followed the agile/scrum best practices.
• As part of Agile Center for Excellence, providing the ongoing support in transforming the Bank into an agile enterprise.

Confidential, Mount Laurel, NJ, USA

Technical Project Manager II

Responsibilities:

• Managed workstream technical projects for Services Integration and Legacy Applications (SILA) team.
• Led the Application Programming Interface (API) and Web Services development efforts on large projects aiming to replace the collections and recovery system, migrate statements to a new repository, upgrade a document management system, implement a new loan origination system, offer new products to customers, etc.
• Acted as an API Product Owner on an Agile project aimed at implementing a Real Time Payments solution at Confidential .
• Closed all assigned API and Web Services projects on time and within budget. Have been involved in over 15 projects to date with the combined workstream budget of $10 million. Recognized as a key contributor to the Confidential 2016 and 2018 US Project of the Year winners.
• Completed all project management tasks within the project lifecycle: resource assignments, scheduling, managing the delivery of the end product, status reporting, stakeholder communications, risk and issue management, tracking the financials, closure.
• Ensured the workstream efforts are closely coordinated with the overall project, as well as the other workstreams, by actively communicating with all key stakeholders.

Confidential, Cherry Hill, NJ, USA

Project Manager

Responsibilities:

• Managed and successfully completed regulatory compliance projects to ensure 100% compliance with all federal and state laws affecting the field of accounts receivable management.
• Reduced costs and increased efficiency by successfully managing IT projects (e.g. Interactive Voice Response (IVR) system for all clients; “Call Miner” system for call data analytics; content management system “Confluence”).
• Increased the effectiveness of the functional area of consumer letters; managed the Letter Team to ensure compliance with all regulatory and client requirements for all letters (annual volume of consumer letters sent up to 4,000,000 pieces).
• Managed client audit preparation project, which dramatically reduced the number of findings (by over 70% compared to the previous year). Clients conducting regular audits included several Fortune 500 companies, such as JPMorgan Chase, Capital One, Verizon, Confidential, Time Warner Cable, etc.
• Coordinated successful onboarding of 7 new clients in 2015 which increased revenue by 15% compared to the same period in the previous year.
• Prepared project charters, detailed plans, workflows, and other project documentation to ensure that projects are delivered on schedule and within budget.

Project Coordinator / Environmental Economist

Responsibilities:

• Coordinated multi-million environmental and social projects.
• Prepared winning proposals, initial, mid-term, and final reports for each project.
• Acted as a personal assistant to international experts - developed schedules and served as a translator.
• Organized 7 successful international conferences, seminars, and training sessions with some having over 60 participants.

Management Consultant

Responsibilities:

• Participated in up to 30 management consulting projects in diverse sectors, including banking, retail, and healthcare for large international organizations operating in the region. Managed a team of up to 5 consultants to complete some of the assigned projects.
• Performed market research, cost analysis, and financial modeling.
• Participated in preparing the winning proposals, which resulted in the company winning bids for 4 new projects.
• Communicated effectively with clients, prepared meeting agendas and minutes, and developed schedules for project teams.

TECHNICAL SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio, Outlook).
• Proficient in utilizing various tools used in managing projects, content, and service requests: Confluence, SharePoint, JIRA, Clarity, ServiceNow, MS Teams, Service Desk Manager (SDM), HipChat, XL Release.
• Moderately knowledgeable of VBA; basic proficiency in HTML, CSS, and JavaScript through online classes.