SUMMARY

• Dynamic, innovative professional with proven track record designing, developing, and delivering successful cost - effective, high-performance technology and information systems solutions.
• Excels in dynamic, fast-paced environments, and is relentlessly focused on executing today’s competitive advantage while seeking to identify and qualify tomorrow’s technology offerings.
• Results-driven, analytical problem solver with extensive experience in identifying opportunities and developing new business strategies and implementation framework to meet challenging business demands.
• Particular areas of expertise include…Strategic Planning / Project Management / Leadership / Agile / Budgeting / Business Development / Vendor Relations / Global PM / Systems Administration / Scrum Master / Change Management / Business Solutions / Presentation / Waterfall / Storyboarding / User Stories / Daily Stand Up
• Managed and led teams from Telecom, EDM, App Dev, Desktop Support, and Engineering and directed communication via MS Teams
• Managed the execution of the project, including assigning tasks to project staff, managing project scope and project finances, and ensures the quality of deliverables
• Ensured all deliverables and commitments are met and the project is in compliance with relevant standards and methodologies.
• Planed and coordinated all aspects of technical projects from initiation through delivery.
• Managed project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
• Ensured requirements for internal technology projects align to operational standards; developed alternate requirements or document exceptions as appropriate.
• Developed, defined and executed project plans, project scope, activities, schedules, budgets and deliverables.

TECHNICAL SKILLS

• Microsoft Word
• PowerPoint
• Access
• Excel
• Project
• Visio
• Outlook
• Business Contact Manager
• Publisher
• OneNote
• Teams
• Windows Vista
• Windows XP
• PDF Converter Professional 5
• Microsoft Office Live Small Business
• Primavera P6
• Adobe Acrobat
• QuickBooks Pro
• SharePoint
• Google Docs
• Salesforce CRM
• Lotus Notes
• Project Tracker
• HP SM9
• HP ALM
• HP PPMc
• JIRA

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

IT Project Manager / Scrum Master

Responsibilities:

• Oversaw all aspects of the 1st Tribal Option (TO) implementation in the country for the Cherokee Indian Hospital Authority (CIHA), including the Health Plan 2.5 system, Care Management system, Health Level Seven International (HL7) Fast Health Interop Resources (FHIR) implementation, and managing the creation of National Institute of Standards and Technology (NIST) Standards documentation, policies, and procedures
• Led the E2E testing as the Lead Test Coordinator representing TO for daily End-to-End (E2E) and weekly defect meetings with DHHS
• Maintained 3 separate MS Teams/SharePoint sites (Internal HXG, External CIHA, NIST/Security)
• Maintained 2 separate Project Plans (Internal HXG, DHHS)
• Scrum Master for the Vendor/Provider & Core Development teams which included working directly with the Product Owner in grooming future Sprints with enhancements and defects, facilitating Scrum Ceremonies, overseeing team grooming sessions, coaching team members, and ensuring the burndown chart was trending downwards

Confidential, Tampa, FL

IT Project Manager

Responsibilities:

• Managed and led teams from Telecom, EDM, App Dev, Desktop Support, and Engineering and directed communication via MS Teams
• Managed the execution of the project, including assigning tasks to project staff, managing project scope and project finances, and ensures the quality of deliverables
• Ensured all deliverables and commitments are met and the project is in compliance with relevant standards and methodologies.
• Facilitated clear communication and successfully prioritizes, manages and coordinates assigned projects across the PMO team.
• Successfully managed and implemented two top ten projects
• Call Compliance Portal: Telecom based Web Portal, created from cradle to grave giving specific telecom functionality to security-based members via Active Directory.
• Internal Project with a 4-month hard deadline; delivered two weeks earlier than projected go-live.
• Manual Call Server Implementation: Application created in conjunction with outsourced vendor, allowing for real-time phone dialing via integration of the Interactive Desktop client; eliminating the need for admissions reps to maintain lead sheets. Implementation of a separate server from the old legacy system, as required by compliance (TCPA). T&M Project with $500k budget, implemented with a staggered go-live for over 400 end users taking 6 months to build the application and set up the necessary server and routing of the switches.
• Adopted PM and all BA responsibilities including analysis and creation of MS documents (Excel - Budget/Burn Reports, PPT - Stakeholder Communication/Project Overview, Word - SoW/Project Status, Project - Project Plans )
• Waterfall projects: Scope, Change requests
• Agile projects: Stories, Backlogs, Sprints, Scrums, Deliveries
• Agile approach - Created User Stories via Jira, led Sprint sessions, and daily stand-up
• Vendor Management via SharePoint (OnPoint) / Skype for business
• Communicated directly with the business stakeholders on a daily basis (Directors, VP, EVP)
• Managed the defects/enhancements using custom SharePoint (OnPoint) / JIRA respectively, Master Change Log, Master Deployment List, Project Plan
• Expert in Microsoft Excel - Macros, VLOOKUP, Pivot Tables etc.
• Led all UAT initiatives, created the handbook for the MCS system, trained users, and assisted in application level troubleshooting
• Successfully completed the “Call Compliance Portal”, a web-based solution that will provide functionality to specific users that will allow for the temporary override of the daily dial cap (ddc) on outbound dialed numbers for the day, as well as allowing users to add legitimate telephone numbers that should never be capped and provide reporting on the data entered. This project utilized a hybrid of both Agile and Waterfall methodologies.
• The CCP was built in 2 phases.
• Phase 1 will consist of the creation of all architecture and integration.
• Phase 2 will consist of the creation of the user interface
• Login page/screen.
• The Portal will utilize Active Directory (AD) authentication.
• Multiple Inquiries - Storing the #’s and allowing for a count reset triggered by another inquiry coming in and presenting a call back to a rep. Ex. On Call number 29 - As another inquiry comes in the call count will be reset to 0.
• Consecutive Call Block -> 3 Second Block for the same user to consecutive dial the same # twice; therefore, with the new Consecutive Call Block in place future accidental double-clicks will be negated. This block would only apply to multiple calls made to the same phone number within 3 seconds (it is OK if they try to call another phone number OR a different number for the same student within that same timeframe).

Confidential, St. Petersburg, FL

Technical Project Manager

Responsibilities:

• Planed and coordinated all aspects of technical projects from initiation through delivery.
• Managed project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
• Ensured requirements for internal technology projects align to operational standards; developed alternate requirements or document exceptions as appropriate.
• Developed, defined and executed project plans, project scope, activities, schedules, budgets and deliverables.
• Identified necessary resources for projects, defined and assigns major project roles.
• Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.
• Assigned and monitored work of project team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Managed project risks, issues/problems, and activity progress to ensure project goals ( Confidential .g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
• Managed the integration of vendor/subcontractor tasks, and track and review vendor/subcontractor deliverables, if appropriate for the project.
• Served as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations, to ensure all project targets and requirements are met.
• Delivered informational and decision-seeking presentations to technical and business groups in Confidential and/or in client organizations.
• Conducted project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• Oversaw cross-functional teams both on & off-shore, including developers, analysts and coordinators.
• Identified project management process gaps or areas for improvement, recommends and implements solutions.

Confidential, Tampa, FL

IT Project Manager

Responsibilities:

• Motivated project team members, set achievable objectives, maintained a positive outlook, take responsibility, make decisions and provide constructive feedback
• Created, tracked and monitored project plans using MS Project to ensure the project is on schedule and budget
• Ensured project data is accurate and available for review by management and ensure that management is proactively informed of potential problems and risks so that they can be mitigated/ resolved via HP PPMc, HP SM9, and HP ALM
• Utilized a proactive change control process
• Proactively managed the issues, scope, schedule, costs/budget and resources
• Managed the project cost/budget via MS Excel Burn Sheets
• Facilitated collaboration within the teams, outside resources, and with stakeholders as needed
• Continuously reviewed risks in development process and provided updates to the technical team
• Prepared documentation for projects (MoM, Action items, Resource Loading Sheets, and Task List)
• Oversaw all project-related activities on a daily basis and has responsibility for execution and final delivery of the product
• Created weekly reports of the project status, and issues
• Used existing ITIL standards and processes throughout the life cycle of the project
• Drove the change management processes
• Facilitates planning, communication and negotiation within the team
• Escalates project issues as necessary to the appropriate level of management
• Facilitated all meetings, and ensured timely delivery of projects and solutions
• Conducts post-implementation reviews and communicated lessons learned to appropriate groups
• Working with different sourcing options (T&M/Fixed Price, on-site, off-site, off-shore), and SLA development as a Global Project Manager and Release Manager
• Ensures that project audit controls and closeout activities are completed
• Successfully completed the UK/US EIT - Georgia Data Center (GDC) 40 Gig Certification project via waterfall methodology. The project consisted of the following items…
• Defining the process for and documenting the new core and edge network switches
• Virtual installation of the new core and edge network switches
• Connectivity and function testing of the new core and edge network switches
• Certifying and verifying that the solution accommodates various platforms listed below.
• Firewalls
• Switches
• Servers
• Creating an Impact Analysis on the installation, verification and certification of the new core and edge Prepare and submit Initial Architecture Recommendation (IAR), Architecture High Level Design (AHLD) and Bill of Materials (BOM) and Preparing the SoW for implementation.
• Successfully completed the SOU US EIT - Firmwide Webcast Q1-Q2 for vendor PwC, using a hybrid approach of Agile and Waterfall methodologies.
• Documentation updating pertaining to the Process Performers Contact List as well as any required additional project document updates and perform role of record keeper / scribe to document the War Room experience for future reference.
• Running all Dry Run and Test Run events providing subsequent documentation and distribution of said event statistical results.
• Acted as the liaison in the War Room documenting live issues as they occur during the actual event.
• Coordinated any network infrastructure modifications required to support the event and execute standard processes. (Initiate Change Controls - with turn up for day of event only)
• Provided support to webcast vendor, Talkpoint, in regard to the usage of mobility devices on the existing PwC Wireless Network with live webcast video stream for Dry Run, Test Run, as well as the actual day of event.
• Identified event location and partnered with PwC TDA to ensure proper infrastructure is in place to support the event and the Partners & Staff working there - including wireless connectivity the day before the event and day of the event. 6. Support of PwC Wireless Network for Peripheral Use Including Testing Confirmation for Usability of Mobility Options Such as iPad, iPhone, Apple Mobile Devices.
• Utilized multiple teams both onshore and offshore,
• Network Operations team was responsible for monitoring the bandwidth utilization at the local offices and VPN utilization. Additionally, setup and monitor the webcast through the multicast servers.
• Desktop Engineering team was responsible for ensuring software specific entities such as former SIP are suspended during the even to free up bandwidth.
• SAN/Storage team was responsible for suspending NetBackup and Connected Data Protector to reduce the bandwidth utilization during the webcast.

Confidential, San Francisco, CA

IT Project Manager

Responsibilities:

• Monitoring and reporting project metrics using Primavera P6 for complex projects via Gantt Charts
• Supporting financial analysis on large projects in the NERC CIP v5 PMO portfolio Monitored the progress schedule and budget to ensure that project is completed timely and within budget
• Maintaining PMO best practice tools and documentation, including ITM Monitored project milestones and critical path dates
• Supporting project and program managers with cost control and support earned value reporting to the Board of Directors
• Updating and managing budget with resource needs, contractual payments, and hardware / software purchases; including managing the most expensive project in the Portfolio at $7M (two $3.5M phases).
• Capturing all costs for each month in a centralized spreadsheet
• Reviewing monthly forecast with management and incorporating the forecast into financial system
• Ensuring that each resource’s time is forecasted in the monthly forecast and that each resource is reporting the appropriate project time in the time-reporting tools
• Assisting with invoicing process, including forecasting invoices by month and completing goods receipts for completed work
• Tracking project actuals using financial reports to help ensure project costs are booked as expected and identifying variances for project managers
• Assisting in creating and managing summary roadmaps illustrating key activities, milestones, dependencies and progress to plan
• Routing documentation and completed deliverables for approval in document routing system
• Supporting meeting facilitation by capturing key topics, decisions, and action items. Distributing meeting minutes to participants and follow up, as required, with meeting participants on completed action items
• Assisting in preparing documentation and presentations, as required
• Successfully completed the Personnel Risk Assessment (PRA) project - which was a hybrid of Agile and Waterfall methodologies. Scope: Automation of the background renewal process and integration with Oracle Identity Manager (OIM); this process involved migrating background check responsibilities for onboarding and renewals from CSDB to HR. Will engage employee background check through the hiring process and incorporate non-employee background through the OCR/PCR process. Need to update the SAP/CSDB interface to include background data so access to the ODN is not disrupted. This interface will be replaced by an OIM/SAP interface when the LAM Project is completed.
• Populating personnel information into OIM from CSDB, making OIM a reliable source for renewals data.
• Phase II provided an OCR/PCR form enabling the Employee/Supervisor to sign an attestation form for the Background Check process with Human Resources Systems and the vendor (currently HireRight) to send new background check requests and receive results, this automation will allow for the retirement of CSDB in the LAM work package. The adjudication process will continue to fall under Corporate Security; as such Corporate Security will be trained/informed on the modified adjudication process.
• A weblink would be sent for employees coming up on their renewals date. The information will come from HR and send to HireRight, HireRight will then send a generic weblink to the affected employee to complete and process their PRA renewal.

Confidential, Rockville, MD

Senior Project Manager

Responsibilities:

• Successfully managed multiple projects to completion through effective customer coordination, field operations coordination, and logistics management
• Created MS Project Spreadsheets for complex projects via Gantt Charts
• Effectively monitored project budgets, schedules, communications, and scope
• Monitored the progress schedule and budget to ensure that project is completed timely and within budget
• Decisively selected sub-contractors, managed change orders, issue purchase orders, etc.
• Monitored project milestones and critical path dates
• Routinely, provided appropriate communication to customers and internal stakeholders (sales, management, etc.)
• Accountable for planning, prioritizing and executing a project by including project procurement, integration, time, cost, scope, planning and initiation
• Contained a thorough understanding of the contracts and ensured accurate execution of plans, specifications, statement of work, performance work statements, task orders, safety plans, quality control plan and all other project-related plans and procedures
• Ensured that all project invoicing and subcontractor/vendor invoices are timely approved
• Prepared estimates for work and change orders when needed
• Developed and tracked requirements and contract modifications
• Refined and evaluated project policies, procedures and manuals as necessary to continuously improve the effectiveness of the project
• Responsible for coordinating subordinate employee recruitment, selection, training and work assignments
• Facilitated and encouraged teamwork among project management team and subordinate staff; motivated management/staff teams to plan and execute functions necessary for successful contract compliance; provided direction and supervision as necessary
• Identified and implemented proactive fiscal controls to ensure that contract and corporate objectives are met
• Ensured compliance with OSHA, Department of Labor, Department policies, guidelines, and job requirements
• Performed all other administrative, operational and logistical functions necessary to manage human resources, inventories and supplies
• Generated an overall 20% increase in revenue
• Met and/or exceeded monthly and yearly sales goals
• Increased efficiency in both operations and sales through the use of processes and technology
• Implemented updated information systems through Google Apps and local Server decreasing down time

Confidential, Vienna, VA

Consultant

Responsibilities:

• Prepare bid specific, detailed Program Management Plans that include Risk Management, Transition Management, Communications Management, Earned Valued Management, and other total management frameworks and plans.
• Directly interact with customers and prospects to communicate and sell the value of solutions and services, as supported by ROI, business case development, references, and any additional supporting information
• Identify new business opportunities, meet with decision-makers to analyze their needs, and identify areas for providing value-added service improvements
• Manage Capture Teams through the full business development life cycle from capture planning and proposal development through bid preparation, oral presentations, and contract negotiation.
• Compiled monthly and weekly management reports that influenced company policy and forecasting Business Development
• Develop accurate revenue forecasts on an annual basis and meet both revenue and profitability targets
• Facilitate business development through customer relationships and service
• Outreach to and build ongoing relationships with prospective partners; primarily government officials and C-level executives
• Analyze the success of business development strategy through accurate documentation of the impact of marketing and advertising measures
• Pursue professional and personal development to ensure adequate knowledge of the markets and industries the company serves as well as the products and services provided
• Generate revenue by developing market potential through lead generation, networking, recommending products/services, and closing sales
• Develop sales strategies, techniques, and tactics based on customer feedback and the market environment
• Accord with HIPPA, JCAHO, HCFA and CCHIT practice standards
• Formulate the business development strategy, including identifying key industries/prospects and approaches for winning business
• Monitor the overall performance for business strategy and implement performance improvement plans for utilization and cost outliers identified
• Oversee corporate projects including whitepapers, RFP and RFQ proposals, sources sought responses, and corporate literature (i. Confidential ., capability statements, press releases, and product descriptions)
• Write press releases, customer outreach letters and address consumer issues Capture
• Meet with Subject Matter Experts (SMEs) to gather information regarding specific IT, Public Health or Healthcare issues, services and products, and translate into written documents
• Function in the capacity of a Writer/Editor for corporate projects including whitepapers, RFP and RFQ proposals, sources sought responses, and corporate literature (i. Confidential ., capability statements, press releases, and product descriptions)
• Collaborate with teaming partners via conference call, net meeting or in person to establish relationships, facilitate communications and execute timely deliverables
• Manage entire proposal process including scheduling and timeline/milestone development
• Secure formal teaming arrangements with projected values of over $15M
• Develop capture plans to include resource identification and allocation, proposal coordination, and selection of key staff
• Meet and confer with functional management regarding the status of specific proposal activities, problems, issues, or conflicts requiring resolution
• Function in the capacity of a Writer/Editor for corporate projects including whitepapers, RFP and RFQ proposals, sources sought responses, and corporate literature (i. Confidential ., capability statements, press releases, and product descriptions)
• Ensure compliance with RFP/RFQ requirements and Federal Acquisition Regulations (FAR)
• Generated a 50% increase in revenue through developing and delivering consulting services to the public sector
• Developed several strategic alliances in the first six months, which provided professional services in all chosen segments, and provided credibility in the marketplace
• Established Paragon as one of Smart CEO’s 50 fastest growing companies