SUMMARY

• Seasoned Product Management Leader who delivers high quality results in a deadline - driven environment.
• Over twenty years of progressive information technology experience, including product management, project management, systems analysis, development and quality analysis across multiple industries.
• TEMPEffectively able to communicate with all levels of the organization including executives, customers, offshore teams, development teams and clients. Accomplished in all areas of product management framework.
• Leads team of two product owners to ensure development process runs smoothly
• Part of weekly Executive Leadership Team strategy meetings with C level executives
• Responsible for defining roadmap and requirements for new healthcare vertical
• Responsible for working with C level executives on project direction and status
• Responsible for the $7 million Identity Access Management program for both the Resideo and Garrett Motion Confidential divestiture spin-off projects
• Led and coordinated teams from all three companies to define requirements and interdependencies

TECHNICAL SKILLS

• Software Development
• SaaS
• BI Analytics
• MS Office Suite (Word, Visio, Project, and Excel)
• MS Project
• Azure
• Rally
• HP Agile Manager
• SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, Arizona

Senior Product Manager

Responsibilities:

• Leads team of two product owners to ensure development process runs smoothly
• Part of weekly Executive Leadership Team strategy meetings with C level executives
• Responsible for defining roadmap and requirements for new healthcare vertical
• Responsible for reviewing vendors to determine good partners to integrate with
• Led user group for new healthcare vertical customers
• Responsible for roadmap and product development for both main product but also four products acquired through new company purchase

Confidential, Tempe, Arizona

Senior Program Manager

Responsibilities:

• Responsible for working with C level executives on project direction and status
• Responsible for the $7 million Identity Access Management program for both the Resideo and Garrett Motion Confidential divestiture spin-off projects
• Led and coordinated teams from all three companies to define requirements and interdependencies
• Tracked and aggregated project schedules for all component projects in coordination of the program roadmap
• Worked with procurement team to ensure timely delivery of needed hardware and licensing
• Tracked financials and ensured compliance with program budget
• After go-live, was part of SWAT team working to quickly resolve unknown and unforeseeable risks and issues

Confidential, Phoenix, Arizona

Lead Product Manager

Responsibilities:

• Worked closely with CTO and COO on strategy and roadmap
• Functioned as both customer, industry and product expert
• Created marketing and positioning documents as well as go-to market strategies
• Senior Member of the $28 million Healthcare TranZform Software as a Service (SaaS) Product Management team responsible for coordination of Portfolio, Program, Product Management, and Sales within the Scaled Agile Framework (SAFe)
• Co-facilitated SAFe training and coaching efforts among onshore and offshore teams while also scrumming an offshore development team
• Project Management Office lead for commercialization efforts to bring new healthcare online shopping portal to market
• Evaluate partnership opportunities and led gap analysis efforts
• Responsible for executive briefs to inform on development efforts, sales channel status and implementation readiness
• Led efforts with early adopter clients on requirements gathering and custom implementation approach
• Led offshore business analyst teams in shopping portal feature requirements, market research and competitor analysis

Confidential

Senior Product Manager

Responsibilities:

• Subject Matter Expert on health care regulatory initiatives including Affordable Care Act, 5010 and ICD-10 initiatives
• Monitoring new Government Program regulations and implementing into the product
• Responsible for regulatory attestation process and compliance for QNXT product
• Formed Customer User Groups to collaborate on requested features and business requirements definition
• Developed and maintained a prioritized list of customer and market requirements and assisted in portfolio management
• Responsible for working with the various Confidential teams to accelerate product development capabilities which enhanced the value of QNXT core application offerings by coaching and training teams in SAFe and Scrum
• Started quarterly product summit JAD sessions to work with customers on needed product enhancements
• Perform product demonstrations for existing and prospective customers
• Frequently provided Sales & Client Services teams support for sales transactions involving QNXT HIPAA solution
• Work with internal customers on collateral development, sales talking points, customer training materials, product documentation and release notes
• Gave roadmap presentations at customer conferences

Confidential, Scottsdale, AZ

Project Management Consultant

Responsibilities:

• Part of Rapid Response Team to handle urgent, time-sensitive client migration issues
• Took over projects in various stages of project life cycle while keeping momentum going and projects on schedule
• Prepared status reports and participated in Steering Committee meetings
• Created and maintained project plans

Confidential, Scottsdale, AZ

Project Manager

Responsibilities:

• Established and implemented project management processes and methodologies to ensure that projects were delivered on time and in adherence with service level agreements.
• Led team of five in migrating over 1400 clients to new EDI invoicing formats
• Wrote gap analysis documents allowing format migrations to proceed more quickly and smoothly
• Provided weekly project status to upper level management; created reports and metrics tracking progress, revenue impacts, and project constraints
• Created training documents for both internal and external users

Confidential, Scottsdale, AZ

Manager, EDI Application Development

Responsibilities:

• Business Analyst to Project Manager to Manager of Application Development in 16 months
• Increased successful EDI implementations by over 300% in first year by implementing process improvement strategies
• Managed team of three project managers and six business analysts
• Developed project implementation procedures and documentation for new department
• Project Manager for 36-month data conversion project across multiple platforms and applications
• Prioritized and managed systems change requirements for department; scheduled and allocated resources involving developers, analysts, corporate testers, and database administrators
• Interviewed users to assess requirements for software application projects and documented business rules
• Wrote technical specifications for software development
• Prepared data mappings, completed gap analysis for database and systems conversion and integration
• Conducted prioritization meetings for IS, operations, and account management. Conducted meetings with clients, acted as consultant to other departments
• Served on change control board. Implemented application updates, analyzed impact on existing processing schedules
• Prepared training manuals for users and conducted training sessions. Recommended information technology strategies, policies and procedures