SUMMARY

• Highly skilled and technically sophisticated professional, with over 10 years of experience in information technology within enterprise business analysis, project management, and technical writing
• Experience in interacting with executives and senior management within the corporation and external clients
• Excellent communication, team building, project scheduling, analytical skills
• Recognized for going "Above and Beyond" in delivering to agreed - upon commitments made with clients
• Led the development of specialized technical documentation for contingency planning, disaster recovery, system development, and program management
• Developed business requirements by interfacing with users, designers and developers, project managers, and subject matter experts (SMEs)
• Strong analytical and organizational skills, excellent written and verbal communications skills, and the acumen to work independently and in a cross-functional team environment

TECHNICAL SKILLS

Project Methodologies: Agile (Scrum), Waterfall, RUP

Project Management: MS Project, CA Clarity, Primavera, Work Breakdown Structure (WBS), Gantt, JIRAMS Office Suite (Word, Excel, Project, PowerPoint)

Web Designing: Adobe Creative Suite (Photoshop, Illustrator, Acrobat, Dreamweaver), Camtasia

Data Modeling: MS Visio

Operating Systems: Windows, Mac

Languages: Java, HTML, CSS, JavaScript, PL/SQL Database Oracle 11G, 12C, MySQL, MS Access

Business Tools: MS Visio, MS Project, MS Project Server, MS Access, MS Word, MS, PowerPoint, MS Excel, MS OutlookPeopleSoft, CA Clarity.

Additional Tools: Concur, PeopleSoft, Bullhorn

PROFESSIONAL EXPERIENCE

Confidential - Mclean, VA

Project Manager

Responsibilities:

• Expert in scoping the project; analyzing the resource demand for a project; and efficiently executing the project from inception to completion
• Work collaboratively with developers, quality engineers, product managers, and usability experts to identify business needs, functional and system requirements
• Assist program manager, senior project manager, and the project team with day-to-day project planning, scheduling, reporting, and coordination tasks
• Actively supported the project management team's effort that include project plan, scope management, budget management, resource management, time management (activities, scheduling and task planning), communications, risk, procurement, testing, user training, program / project delivery, transition, maintenance and support management
• Produce and Ensure all documents including IT/Ops Policies, procedures and manuals are as up to date as possible within electronic filing system and helped the Quality team for ISO certification documents
• Lead diverse project teams, including single and multi-vendor management, coordination, and communication across multiple departments and operational areas
• Strong understanding of software technology, licensing, compliance, and controls to understand and interpret software license agreements and contracts' nuances.
• Involve in interpreting clients' needs and then developing creative concepts and solutions to meet their requirements
• Assist in managing project plans to coordinate dependencies across initiatives and workstreams
• Work with internal teams to obtain an in-depth understanding of product & documentation requirements
• Develop specialized technical documentation for contingency planning, disaster recovery, system development, and program management
• Manage operational procedures and produces training materials for end-users, including quick reference guides, user guides, short video tutorials on "how-to guides."
• Management of all expenses in Concur system, including reconciliation, grouping & submission of expense reports
• Provide support for Change end users on any requests, issues, or inquiries related to Change Management

Confidential

Business Analyst

Responsibilities:

• Worked closely as a bridge between the users and the development team (onshore and offshore), clarifying requirements and resolving issues, surfaced during the software development lifecycle
• In conjunction with the Senior Project Manager, is responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties (usually includes clients and upper-level management)
• Used JAD (Joint Application Development) sessions and one-one meeting with the stakeholders, groups- policyholders, agents project head and the technical side of the project
• Developed and maintained project related documentation including risk register, integrated master schedule, and project management plan
• Interacted extensively with business through JAD sessions and one to one interview sessions to write use cases, draw UML diagrams, and design a graphical user interface prototype.
• Assisted in managing project plans to coordinate dependencies across initiatives and workstreams
• Oversaw project teams concerning business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired scope results
• Managed requirement documentation such as user guides, quick reference material, security compliance-related material, and other related documents
• Communicated with my project team to create process workflows, procedures, presentation materials
• Interacted with the release management team and release coordinators for entering Change Management Requests for the new releases and production rollouts
• Excellent verbal, presentation, and facilitation skills, written communication skills, and collaboration experience with both business and technical audiences