Agile Program Manager Resume

SUMMARY

A self - starter, knowledgeable in different Project Management methods and tools, comfortable dealing with ambiguous and structured environments.
I’m passionate about making teams successful by supporting self-organization, driving continuous improvement, and improving culture and behavior.
I have helped geographically disparate teams collaborate on projects delivering great experiences for stakeholders.
It pains me when people make processes complicated and I take pride in making concerted efforts to overcome odds and facilitate success.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Agile Program Manager

Confidential

Responsibilities:

Coordinated overall effort and reporting for software implementation project of Jira for entire firm incl. 900 teams/ 9,000 people
Established and implemented processes and procedures ensuring project met stakeholder expectations
Monitored work efforts constantly and escalated issues for resolution preventing time overruns
Developed and implemented dashboard and database system in Smartsheet, tracking and reporting on key project milestones
As main POC for all project stakeholders, coordinated all project communications
Partnered with leadership identifying opportunities for improvement

Scrum Master

Confidential

Responsibilities:

Scrum Master for 3 scrum teams (on/offshore) on SaaS development project
Served as the liaison between software development team and client
Coordinated project alignment meetings
Optimized processes for maximum efficiency enabling Scrum teams time to work
Led all agile rituals/scrum ceremonies; sprint planning, estimation, refining (grooming), stand - ups, estimations, meetings
Shielded teams from distractions/ impediments reducing wasted time
Documented, reported program status/ progress to client/ stakeholders
Teamed with Dev., UX, QA, ensuring complete project plan covered everything
Mentored Product Owner on user story writing
Documented realistic project plans (sprints) ensuring deadlines and targets met for project on tri-weekly basis
Acted as Business Analyst (BA) during staffing shortage

Project Manager

Confidential

Responsibilities:

Lead and coordinated support mapping for entire SaaS platform: 35,000 users
Planned & led requirements gathering across multiple teams for early adopter software implementation project
Developed and implemented metrics dashboard for tracking, tasking, reporting support requests, decreasing turnaround time
Planned process alignment efforts for disparate support teams and vendors
Authored, owned, published FAQ and troubleshooting library, centralizing knowledge for entire implementation
Identified and recommended improvements to internal processes