SUMMARY

• An accomplished PMP - Agile Certified Professional with referable expertise in developing and executing project plans including management of Charter, Scope, Schedule, Cost, Quality, Communication, Change, Risk, Issue, Resource management plans, and managing the plans throughout the project management lifecycle from initiation through closeout.
• Highly skilled in in developing & managing formal project schedules in a project tracking tool, such as Confidential Project, including tracking progress and variances against baselines utilizing both Waterfall, Agile and Hybrid methodologies; using standard PM techniques (e.g., scrum sessions) to update project schedule; and presenting schedule/status updates to both ITS and client agency’s leaderships.
• Expert in developing, writing, and managing detailed Scope Document, reviewing project deliverables, and managing the deliverables acceptance process and using the project scope and deliverable management process to manage the project change request process
• Experience with project quality planning, quality assurance, end-to-end system testing, quality control, user acceptance testing (UAT) defect and metrics management, and quality governance.
• Experience in facilitating and documenting complex business requirements and creating business analysis artifacts such as Business Requirements Documentation, Functional Specifications, and Requirements Traceability Matrix.
• Creative collaborative leader who can develop teams while maintaining customer satisfaction with strong team building- liaison and negotiator, build synergy Confidential .
• Excel at risk mitigation strategies and Issue Log report and expertise in a ligning key resources to change management and milestones.
• Pragmatic, results-oriented with a passion for excellence resulting in turning around and delivering on problem projects and managing project budgets including forecasts.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Project Manager

Responsibilities:

• Managed cross functional team responsible for engineering, IT integration, business operations, support, and maintenance of Voice over IP product area.
• Performed leadership in platform modernization and transformation from legacy to a micro-service, and in cultural migration from traditional IT Lifecycle to a DevOps model.
• Provided direction, guidance, to translate business needs into requirements for designers, IT, and other key stakeholders.
• Organizing and managing Agile Program Increment Planning process.
• Built & maintained partnerships with stakeholders across all business units at Confidential, Confidential, Confidential, IT, Finance, Security etc.)
• Updated leadership team on the product roadmap status including dependencies that could impact deliverables along with recommended solutions

Confidential, Ho-Ho-Kus, NJ

Project Manager

Responsibilities:

• Provided strategic focus, team and project management, research design and skills to drive profitable sales and enabling project teams to follow a standard approach to implementing change
• Collaborated with Management needs to align Change Management service with technical and functional solutions
• Led projects in Network Integration, Implementation, Support, Monitoring and provided oversight on migration
• Created the strategy, stakeholder analysis and analyzed change impacts for multiple departments
• Developed, document, or maintain standards, best practices, or system usage procedures
• Conducted needs assessments to identify document management requirements of departments or end users
• Removed impediments and protect team members from interruptions and distractions thereby maximizing productivity which resulted in increased velocity ratio of about 7%

Confidential, New York, NY

Sr. Project Manager

Responsibilities:

• Turned around inherited $4M project, over budget and behind schedule; earned title as Project Solutions Delivery Team Project Manager of the Year.
• Coordinated and oversee of specific Client onboarding system implementation & supported tracking documentation to SharePoint services
• Overhauled project reporting structure, replaced Project Manager, and celebrated small team wins.
• Restored executive relationships and influenced commitments to greater engagement.
• Managed, coached all aspects of consultants including of staff in initial account set-up, communication with client, third parties & internal support groups.
• Identified inconsistencies and gaps within a business process description and collaborates with stakeholders to clarify and simplify complex processes
• Created new process improvement, tools, performance metrics and defined IT systems enhancements requirements
• Resulted in client onboarding of 55% increased efficiency and a 27% improvement in quality in the customer due diligence review process

Confidential, Jersey City, NJ

Sr. Project Manager

Responsibilities:

• Project manager covering both global and business-aligned functions, supporting the firm's scope of work to collaborate with Lines of Business and partnering with Confidential functions to ensure thorough, timely adjudication of Compliance documentation accessibility
• Interacted with Directors, Managers, Stakeholders and end users to create, implement, and document project specifications, streamlined client process, bridging the gap between global departments with culturally diversity and multiple regulatory requirements through the establishment of a centralized database that was not only accessible to all interested parties, but offered flexible reports generated and automatically delivered to the recipient’s inbox
• Revolutionized new metrics that enabled management to effectively monitor and analyze staff allocation, and improved associated processes both across the company and live projects
• Documented a high level BRD for the existing client on boarding processes to implement a new customer On-Boarding tool to enhance and improve customer account documentation within the best regulatory standards
• Boosted quality of project outcomes, garnering positive feedback from management by introducing formalized delivery process checklists for large and medium size initiatives and instituting a gateway approach to process monitoring.
• Developed the project plan for the onboarding contingent manual process to the automated new client on boarding system with projections dates, and conversion steps
• Prepare for the system implementation by performing client on boarding process gap analysis to identify any potential enhancements that should be considered during the new system implementation and conversion stages of manual client on boarding to an automated system
• Coached, trained, overseas team members on client new client on boarding processes, facilitated sprint planning meetings and produce daily charts, reports that contributed in team's efficiency of up to 25%

Confidential, New York, NY

Project Manager

Responsibilities:

• Project goal was to integrate the U.S. KYC Client on-boarding department with to align with overseas parent company
• Managed reporting and implemented improvements that resulted in reduction of KYC approval times from an average of 96 - 120 hours to 24 - 48 hours, causing account cancellations to plummet by 75%.
• Performed GAP and SWOT analyses, streamlined workflows and created uniform procedures.
• Participated closely with Senior Management to prepare department for internal audits and external examinations and implement corrective action plans.
• Spearheaded cross-functional initiatives between KYC and Account Opening departments.
• Developed release process guidelines to manage multiple environments for Know Your Customer (KYC) programs, including managing communications to orchestrate the release and leading go-live activities.
• Coordinated complex release deployment schedules for nationally dispersed, cross-functional Production solutions for IT KYC program

Confidential, Livingston, NJ

Project Manager

Responsibilities:

• Managed, tracked all cases to be tested for accuracy, from Confidential funding, Cash Management, Confidential Trust, Investment banking funding and Trade Finance activity through the OFAC filter
• Participated on ad hoc projects on the implementation of new filtering constraints and testing on Prime System
• Designed, planned, and execute data work streams as part of the Actimize system implementation.
• Leading a team of technical professionals to perform data validation as part of a larger model risk management team.
• Performed data analysis, data mapping and data validation in support of client on boarding system project. regulations
• Conducted system risk assessments; collected and analyzed quantitative and qualitative information from the individual business, Segments/units on the following risk areas: (1) Customers; (2) Products and Services; (3) Transactions; (4) Geographic Locations; (5) Staff Turnover; and (6) History of Problems
• Update management of important initiatives and changes by U.S. authorities and regulators

Confidential, New Castle, DE

Project Coordinator, PMO

Responsibilities:

• Oversaw internal PMO managing all lines of business and functional QA teams to drive consistent risk management assessments, testing approaches and remediation of government mandated milestone completion.
• Managed all aspects of division evidence file repository workflows and archiving for government auditing and compliance

Confidential, New York, NY

Project Coordinator

Responsibilities:

• Client on boarding Integration Systems and enhancements for entities such as legal entities, deal, vehicle, investor, position issue and security to streamline all front office processes and comply with UK & US regulatory requirements
• Managed and successfully facilitated all communications between several teams globally including Product Control users, CFO Change, PCIT Analysts, Designers, Developers and address the business objective of the project
• Led technical architecture, design, development, and delivery of BPM applications across IT portfolio.
• Defined the architecture strategy and overall vision for Pega implementations
• Worked with the business and senior IT management to define implementation goals and roadmaps.
• Conducted requirement gathering with business stakeholders and determine priority of requirement and coordinate with IT PMO and work alongside with development, configuration and QA teams for appropriate sizing and confirm interdependencies in a fast-paced environment for agile based methodology
• Collaborated and interfaced with multiple global projects and successfully minimize re-work. by 99%

Confidential, New York, NY

Project Coordinator

Responsibilities:

• Key project leader within the development, and implementation of a new client KYC CDD platform
• Produced and analyzed the existing process flow for the operations department and reduce the average completion time of Due Diligence Requests
• Identified and communicated project issues, gaps, and potential impacts to Senior Management throughout project implementation
• Created business requirements, compiled procedures, and content, and conducted sessions across multiple lines of business in preparation for Workflow Tool go-live
• Supervised Subject Matter Experts during User Acceptance Testing of new Workflow Tool functionality

Confidential, Chicago, IL

Project Coordinator

Responsibilities:

• Managed a large engagement of a fortune 500/ credit card bank unit sale for delivery of 10,000 private clients with substantial assets under management
• Supervised teams of investigators and QA reviewers, providing subject matter expertise, and overseeing reporting processes to internal and external stakeholders
• Improved the team’s performance 50% by creating migration communication/task management structure
• Identified project risks, managed project deliverables, created schedules, presented reports, and worked in cooperation with cross-functional leaders to drive successful completion throughout all lifecycle phases
• Significantly decreased project issues by developing and implementing issue/QA tracking mechanism
• Successfully completed the project deliverables and moved to another project with same project scope