Project Manager Resume

PROFESSIONAL SUMMARY:

Enterprise Network Integration Project/Program Management professional leveraging 15+ years as D Confidential /Telecom Project Manager serving a Fortune 500 Enterprise client base (See Page 3 Client List). Key competencies are managing projects for complex multi - site WAN/LAN/Network Security/Voice Network Integration/Call Center Computer Telephony Integration (CTI)/Server-based applications (VMware, Hardware). Cloud Technology
PMI Project Management Professional (PMP)®
Scrum Alliance Certified ScrumMaster (CSM)
ITIL Foundations v3
Prepare MS Project Work Breakdown Structures (WBS) and Gantt Charts
Train customers and peers in complex process knowledge
Experienced Change Management coordinator
Strong technical writer
Vendor Management
Conversationally fluent in Spanish

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

IT Project Manager supporting the Network Infrastructure group at client Erie Insurance.
Cisco Identity Services Engine (ISE) 2.7 Upgrade
Cisco ASA D Confidential Center Firewall System Replacement
Strategic Internet and Cloud Services Network Redesign
Enterprise - wide Router/Switch IOS and Dual Router Load Balancing upgrade.

Confidential

Sr. Project Manager

Responsibilities:

Avaya CTI Infrastructure upgrades (AEP, AES, SBC)
AVST Enterprise-wide Voicemail and NeverFail servers upgrades
IVR Phase II Payments - LumenVox/AEP IVR application design and installation.
Queued Callback IVR - design and installation.
IVR Password Reset - design and installation.
NICE Engage IVR platform upgrades, 3 new site licensing expansions
NICE IEX Workforce Mgt. design and installation of API and ACD Integration for pilot Cisco UCCE site.
NICE Realtime Client installed to tag call recordings and detect for later review.

Confidential

Project Manager Pittsburgh, Pennsylvania

Responsibilities:

Managed takeover and buildout of Dynamic Multipoint VPN WAN
Planned and implemented VOIP installations across 19 Factory, D Confidential Center, and Administrative Sites
Daily Project Tracker and Weekly Status presentations for stakeholders.
Coordinated d Confidential equipment procurement and deliveries.
Managed implementation and client change management processes.
Led and coordinated virtual team activities across a global environment (India, South Africa, US, other).

Confidential

Project Manager Network Integration / Network Life Cycle Management

Responsibilities:

Managed 70 Projects in three years: WAN/LAN/Network Security/Voice Network Integration and customer network life cycle projects for Nissan North America production sites across North America.
Designed project plans to prepare physical plant infrastructure, install network access and WAN/LAN/Voice systems, network security, and Verizon Managed Network Services takeover.
Network Integration products and services offered:
Network Service: WAN MPLS PIP or Internet T-1 and DS3 circuits
WAN Router Installation with OOB Digi port servers and 4G Wireless back-up circuits.
Core and IDF LAN platform equipment: Cisco Switches, Wireless LAN Controllers, Access Points
Network Security: Coordinate Firewall Change Request forms to implement firewall rule changes.
Managed Firewalls, Load Balancers projects
VOIP Cisco Call Manager/Siemens VOIP PBX