SUMMARY

• Experienced in advanced organizational IT management and Site Reliability Engineering.
• Extensive Project management, Product management. Agile and Waterfall methodologies.
• Define, design, and implement enterprise network architecture. (Onsite and Cloud)
• Experience with AWS, GCP, Azure and VEAAM backup.
• Windows Server:, Mac Server: 10.2 - 10.12, VMware, Azure Active Directory.
• Windows OS: 2000 - Windows 10. Mac OS X: 10.4 - 10.15, All IOS versions. Some Linux experience.
• Cisco, Cisco Meraki and Ubiquiti Wireless implementation and administration.
• Monitoring tools with Azure, O365, Splunk, Nagios, Wireshark, Spiceworks, Microsoft network-monitoring tools, Mimecast and ServiceNow (CMDB) Utilization of ITIL and ITSM best practices
• Experience with Ansible, Kubernetes, Docker, GitHub, Jenkins, Gremlin, Dynatrace, Chef.
• Apple remote desktop, Microsoft remote desktop (RDP) TeamViewer, Cisco AnyConnect, Anydesk.
• Mitel, Avaya, Polycom, Cisco IP telephony systems administration. Onsite Windows server hosted and UCAAS (Fuze) cloud hosted. Setup, troubleshooting and administration.
• Microsoft Office: ( ), Office 365 Enterprise global administrator.
• Dynamics 365 (CRM) implementation and administration, SharePoint, OneNote, Skype for business, Microsoft Teams, Power BI, Project, Visio, Azure global administration.
• PowerShell, Command Line, Terminal and Bash. Python and PyCharm scripting experience.
• Implement and manage Zendesk and OSticket trouble ticket system.
• Extensive LAN, WAN, WLAN and VLAN network troubleshooting and repair.
• Extensive hardware troubleshooting and repair (Mac and PC)
• Various Anti-virus software experience, Avast, AVG, Kaspersky, Malwarebytes, Sophos, Symantec.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager-PMO

Responsibilities:

• Site Reliability Engineering Team. Network Infrastructure Subject matter expert for the SRE team.
• Project and product managed the remediation efforts of thousands of risk identified physical servers. P2V and V2V VMware vCenter migrations to AWS.
• Host Semi-weekly project management meetings with offshore IBM teams (IBM Brazil, IBM India)
• Host weekly meetings with 35+ lines of business (LOB) application owners, department leaders, project managers, software development and DevOps teams.
• Project management acquiring onsite and offsite support to evaluate and implement infrastructure resiliency solutions. Extreme multi-tasking. (Demand engagement and infrastructure resiliency)
• Maintained constant Splunk and ServiceNow (CMDB) monitoring.
• Project and product managed the decommissioning efforts of old servers dat has been identified as a security risk. Final results were the elimination and/or remediation of unnecessary tech debt and identified security risk servers.
• Communicated and steered application teams to Confidential IT standards through project management and engagement as advised from CTO. Assisted in overall policy discussions and implementations.
• Served as change agent by driving successful process improvement practices, by diagnosing barriers to RFC success, and by facilitating resolution’s as appropriate. SLA/SLI/SLO.
• Advised line-of-business CTO’s, CIO’s, DevOps teams and app owners on information security requirements, compliance responsibilities, and security methods to protect bank resources and sensitive information.
• Coordinated and provided direction to DevOps and software development teams and all activities associated with server patching scheduling and software deployment.
• Participated in team projects and managed individual projects implementing processes and procedures to execute them efficiently and TEMPeffectively.
• Interviewed, trained and mentored junior SRE’s in project management, software development and DevOps techniques.

Confidential, Atlanta

Global IT Manager

Responsibilities:

• Provided Managed service provider (MSP) site reliability engineers in several different global locations with management and direction for each branch in US, Germany, Italy, UK, Mexico.
• Conducted daily administration for Office 365, Dynamics 365 CRM, Azure Active Directory, SharePoint, Teams, Visio, MS Project, Skype for business, OneDrive, etc.
• Developed and implemented global employee acceptable use policy.
• Modernized and upgraded all end user workstations hardware and software. Win7 to Win10.
• Extensive weekly PowerShell scripting to resolve various Office 365 account issues.
• Sourced & instituted new email security protocols and end user with the addition of Mimecast email security.
• Developed monthly email security tests, analytics and directly briefed C-Suite, President, Senior Leadership team and all global employees. Implemented intensive email security . (Mimecast)
• Managed all daily server activity for 12 Windows servers on ESXI VMware. Windows server 2003/2008 R2/ 2012 R2 / 2016, Active Directory, DNS, DHCP, Group policy (GPO), etc.
• Managed Onsite Nimble NAS storage, managed cloud backup of all network file storage. (AWS/VEEAM)
• Upgraded outdated Internet contract and services from one ISP to two different ISP, resulting in overall faster internet speeds and annual cost savings of $10,000.
• Managed all Symantec endpoint anti-virus software.
• Traffic monitored with Cisco, Nagios, Wireshark, Avtech, Spiceworks and Microsoft network-monitoring tools, Dynatrace, etc.
• Provided all technical support either in person, remotely or over the telephone to end users in China, Germany, Italy, UK, Mexico, India, Canada and the US. (350+ users)
• Eliminated onsite Avaya phone system and upgraded to a modern cloud based (UCAAS - FUZE) VOIP phone system. Overall telephony savings is approximately $10,000 annually.
• Responsible for heavy project management, administration, deployment, and site for all company technology resources.
• Managed print vendors, contracts, print server, printer installation and maintenance.
• Create and update asset inventory of all IT equipment. Establish a 3-year user hardware upgrade plan.
• Establish company E-cycle program for outdated IT equipment.
• Coordinated several 3rd party vendors, contract negotiations and scope of work for printers, audio/visual, security camera system and building access control.
• Personally completed a wifi overhaul of an old Cisco wireless system. Configured and deployed new Ubiquiti controller and wireless access points. dis work expanded the wifi range to an additional 50,000 square feet of the building.
• Personally completed entire network office relocation, rebuild, and reinstall in Maryland satellite office.
• Streamlined IT spending and tech debt, various 3rd party contract re-negotiations resulting with annual savings over $200,000.
• Researched and implemented a new company wide cloud-based trouble ticket system.
• Provided extensive support for company engineers resulting in a constant server and user uptime. (AutoCAD)
• Upgraded AutoCAD server OS and maintained constant patch updates via WSUS server and ensured constant AWS backups. Resulting in 100% uptime.
• Managed company Epicor ERP server and software.
• Managed 3rd party vendor customizations, upgrades, test, production environment release, end user installation and . (MS Dynamics 365 CRM and AutoCad)