Project Manager/Scrum Master/Consultant, IT Resume

SUMMARY

Certified Project Management and Scrum Master Professional with experience servicing multi - industries clients. Self-motivated and detail-oriented in leading and building teams to drive process improvements, applying best practices and exceeding customer expectations by delivering results.

AREA OF EXPERTISE

Certified Project Management Professional (PMP)
Certified Scrum Master (CSM)
Program/Project Management
Product Management
IT Governance and Compliance
Amazon Web Services (AWS)
ITIL Service Management Framework
Lean Six Sigma/Continuous Improvement

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master/Consultant, IT

Responsibilities:

Experienced in hybrid Agile Project Management and traditional Project Management Office structure.
Documented JIRA and Confluence guides to include features, workflows and best practices for scrum teams.
Lead project management meetings to conduct RAID analysis to ensure risks, actions, issues and decisions were tracked and follow-up with the respective teams.
Created SLACK channels to coach and foster open communication, decision-making and conflict resolution which improved the team’s performance.
Created bi-weekly performance reports using JIRA (Burndown, Velocity, Avg Story Points & Resolution Time, Defects) to gain insight in the overall performance and quality of product.
Collaborated with Application delivery and DevOps teams using Jenkins for auto deployment of builds to ensure continuous delivery.
Audited recommendations and purchases related to acquiring/provisioning AWS (EC2) products and services.
Facilitated daily stand-ups, sprint including planning, review/demo, retrospective and release planning.
Created business Process flow, data mapping and business requirements/process documents
Implemented data integration modules for Extract/Transform/Load (ETL) functions.
Collaborated with Product Owners on backlog refinement to prioritized stories for story points estimate.
Servant leadership style that empowers the team and ensuring they are fully engaged in meaningful contribution to the project success.
Removed impediments/blockers to ensure on-time delivery of project deliverables.

Confidential

Agile Project Manager/Consultant, IT

Responsibilities:

Directed deployment strategy across diverse Confidential agencies to upgrade 5000+ endpoint devices and to remediate 300+ applications for Windows 10 program (Office 2016, Office 365).
Improved compliance with established IT Asset Management policies by using ServiceNow cloud solution, Microsoft Power BI, System Center Configuration Manager (SCCM) and Wyse Device Manager (WDM) to satisfy audit requirements.
Reduced the cost of ownership and administrative maintenance by consolidated ~60% of client endpoint devices to Citrix Thin Clients.
Collaborated with cross-functional business units, to achieve a successful implementation across all agencies located at multiple sites.
Increased customer satisfaction from ~70% to 95% by providing frequent communications along with quick response time for issue resolution.

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