Agile Scrum Master/ Project Manager Resume

SUMMARY

Dynamic, goal - oriented Agile Scrum Master with over 4 years of experience in enterprise software development, banking and finance and Healthcare industries.
Highly regarded for efficiently managing high profile software development projects for leading companies such as Confidential.
Distinguished ability to employ problem solving and decision-making skills to quickly deliver solutions to complex problems.
Adapt at driving full project lifecycle from concept, design, development, testing, and delivery.
Able to establish and maintain productive relationships across all organizational levels. Bilingual in French and English.

PROFESSIONAL EXPERIENCE

Confidential

Agile Scrum Master/ Project Manager

Responsibilities:

Facilitate discovery sessions, backlog refinement, and user story creation
Working with the Team and the Product Owner to define Team specific norms
Analyzed, developed and documented all test plans and procedures
Manage multiple teams onshore and offshore
Work closely with Release Train Engineers in a SAFe environment to deliver
Managed stakeholder engagement in various business units and the development teams
Established and maintained effective relationships with the customer and key stakeholders of the project
Determined and managed budgets
Improved team velocity by incorporating capacity planning into sprint planning sessions.
Scheduled and facilitated Sprint Planning, Daily Stand-Up, managed Kanban story board, Sprint Demo & Sprint Retrospective meetings.
Supported the Product Owner to ensure the backlog has sufficient prioritized user stories at a ready status to stay ahead of the Team
Defined UAT testing process, and implement controls to mitigate issues
Management and stakeholder Review, buy-in and negotiation

Confidential

Scrum Master

Responsibilities:

Proficiently organize and facilitate scrum ceremonies
Collaborate closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing
Effectively track team’s progress, including burndown, velocity and release forecasting
Work with other scrum masters and teams to manage risks and dependencies
Periodically check the maturity of teams
Managed SharePoint site for Talent Management and Development team by keeping content current and relevant
Partnered with team members and Corporate Communications to ensure messaging was on-point and user-friendly
Bridged the gap between customer expectations and engineering decisions by communicating effectively with both
Reported out on health of product and team performance against established service level agreements at monthly upper management reviews
Effectively partnered with teams to meet and surpass service level agreement
Developed program communications in collaboration with colleagues and Directors
Led team in creating multiple software applications that served various purposes in sectors such as health care and tech
Tracked progress of project by maintaining constant communication with senior management staff within client’s company and internally
Applied basic management principles to tasks in order to better optimize time management and achieve goals
Promote cross functionality among teams and team members

Confidential

Customer Support Specialist

Responsibilities:

Manage the implementation of customer service solutions in order to support customer needs.
Manage and work independently on self-paced projects to improve customer experience
Research technical information across multiple tools to solve customer issues
Develop different communication styles to suit different customer needs
Provide innovative ways to solve problems by foreseeing customer issues and providing