Technical Manager Resume

SUMMARY

A professional manager with vast knowledge and excellent understanding of business requirements and project management. Demonstrated ability in planning, managing, analyzing and project management.

PROFESSIONAL EXPERIENCE

Confidential

Technical Manager

Responsibilities:

Interviewed and selected team members, aided in maintaining proper staffing levels, allocate resources, manage team daily operations, productivity, identify areas for improvement, develop action plans to improve performance.
Participated in requesting id’s for new employees for various programs to for management duties.
Allocated resources to various departments and managers per their needs and requirements.
Developed teams technical and managerial expertise through on - the-job and formal training opportunities, enforced company policies, and helped in long-range planning for the team.
Acted as the technical and/or functional expert, managed process development and devised standards and strategies for business improvement.
Facilitated infrastructure plans and implementation decision-making by identifying all appropriate technical parties educating on all the potential issues, critical path dependencies and roadblocks.
Coordinated the resolution of issues to support the different technical organizations to ensure minimal service disruptions.
Prepared, reviewed, or provided input to project business cases.
System Matter Expert Confidential GPS / Vantive workflows. Developed training material and led training sessions for 8+ team members.
Published executive status reports and performance statistics.
Worked with change management and engineers for proper management of requests.

Confidential

Program Manager | Project Manager

Responsibilities:

Coordinated and managed multiple projects with services: EVPN (Employee Virtual Private Network), AVPN, MRS (Managed Router Services), ANIRA ( Confidential &T Network-Based IP VPN Remote Access), Management Information System (MIS), IPT voice data services and installations and decommissions or closure of sites, provisioning, environment setup, installation, and integration testing.
Coordinated projects from project initiation to project completion and within SLA and obtain client signoff.
Coordinated with multiple resources: multiple business units, cross functional teams, and suppliers to complete project. Projects include separation of Confidential / Allison Transmission. Updated data including inventory, responsible for equipment orders, Day2 Ops, proposals, billing and in-process projects.
Separated Nexteer from Delphi generating over 1 million in revenue in project separation alone including setting up 26 sites and 6 supplier sites with MRS, AVPN, Anira, and NBFW (Network Based firewall).
Coordinated and successfully completed an average of 67 FW & Proxy orders / month. 100% of all orders met 2-day Completion SLA.
Managed seven to nine employees within the business. Secured equipment and updated inventory record.
Processed all project billing requests upon completion; totaled over $1M in revenue.

Confidential

Adjunct Faculty

Responsibilities:

Taught student’s effective communication skills both verbally and nonverbally, enhanced presentation skills and provided understanding of team dynamics.
Taught students how to create an employment package using current strategies and to formulate a variety of business messages using the latest social media technologies.

Confidential

Site Manager/Project Manager

Responsibilities:

Enforced ISO 9000 and ITIL to IS&S projects to adhere to standards.
Facilitated in problem solving issues and concerns for over 3000 users.
Administered system migrations for the GM Tech center facilities.
Operated formal exit interviews and retrieval of equipment.
Conducted server clean up for notes and shared areas to establish more free space on servers and clean up old files.
Managed wireless project and documented process.

Confidential

Queue Manager / Project Manger

Responsibilities:

Investigated EDS mainframe reports to maintain deadlines. Monitored escalations of Vantive / break-fix tickets.
Assisted techs with IT requests. Investigated project equipment locations.
Prioritized and delegated work to techs.
Performed data entry for equipment records - MS access and data analysis - Pulled data from Microsoft Access and other reports including mainframe.