Project Manager/Scrum Master Resume

SUMMARY

Salesforce & MuleSoft certified Product Manager/Scrum Master with over 19 years of progressive IT industry experience with more than 10 years of experience in managing large scale CRM, Digital, Infrastructure, Security, Content Management and Big data engagements.
Extensive experience in delivering Application Development/Maintenance/Integration, COTS /SAAS implementation/Upgrade/Cloud Migration initiatives.
Diverse industry domain experiences in Banking, Insurance, Healthcare, Logistics, Manufacturing and Government. Strong communication (Business & Technical) and interpersonal skills

TECHNICAL SKILLS

Development Languages: Java, Dataweave,R, Python, Javascipt,PL/SQL,MicroServices,SpringBoot

Cloud Computing: IBM, AWS, Azure, Salesforce, Azure, MuleSoft AnyPoint Platform

SAAS Applications: Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Power BI

DevOps Stack: GitHub, SonarQube, Jenkins, Puppet, Docker, Kubernetes, Splunk, ServiceNow, Dynatrace

Testing Tools: JUNIT, MUnit, JMeter, SOAPUI, Selenium, LoadRunner, SauceLabs,Copado

Security/Compliance Tools: SonarQube, Archer, HP Autonomy, Wireshark, CyberArk and Proofpoint

Project Management Tools: MS Project, PPM, Clarity, MS SharePoint, MS Teams, Planview, JIRA, TFS, Azure Boards, AgileCraft, Aha, Leankit, Imaginatik and Slack

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Scrum Master

Responsibilities:

Setup new Salesforce Org and completed Security & compliance reviews
Integration with Splunk, CASB and SailPoint
Data Migration to the new Org
Account Management, Contact Management and Task Management in Salesforce
Sprint Demos to Experience leadership

Confidential

Product Manager/Scrum Master

Responsibilities:

Led the Business Ops team on re - architecting AS-IS Process and TO-BE process for Document Migration and meta data extraction using DCIS Service and Sales Cloud platforms along with MuleSoft
Spearheaded product vision, roadmap and delivery for Dealer Management, Contract Management and Case Management in DCIS Salesforce platform working with C-suite stakeholders, project sponsors and technical architects
Managed the onboarding of existing API to DevExchange platform (MuleSoft)
Worked with Product Vendors for technical challenges and Delivery partners for delivery
Sprint Demos to Experience leadership and Monthly Demo’s to the Senior Leadership for feedback

Confidential, Milwaukee WI

Product Manager /Scrum Master

Responsibilities:

Managed of Ideation Campaigns and Hackathons to source ideas from employees.
Built Lead Management for Field Representatives (Sales Cloud) and Campaign Management platforms(Marketing Cloud) in Salesforce.
Worked on PoC in cutting edge technologies like Hybris, Sitecore, Big Data, Cloud, Smart Forms (AEM), eSignature, Collaboration platforms (Live Oak) and Robotic Process Automation (Captricity, Blue Prism)
PoC in Infrastructure technologies like Hyper Converged platforms (Nutanix, Dell/EMC), and Infrastructure for CA/CI/CD and infrastructure automation (IBM Pure, VMWare VCac/VRa) and Five9
Provided oversight and leadership to the scrum teams for delivery and remove impediments
Conducted Demo Days to the enterprise to demonstrate the value delivered

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