Scrum Master/Software Developer Resume

SUMMARY

I am interested in a position that allows me to expand my knowledge of software (operating systems, programming languages, etc.), hardware, procedures, and guidelines regarding the information technology field.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Software Developer

Responsibilities:

Leader of a scrum team. Perform Scrum Master duties in a SAFe Agile environment. Develop and modify custom/standard mapping for translating EDI transactions. Perform development and support for enterprise applications that support Supply Chain (warehouse) and Logistics operations.
Leader of a scrum team consisting of 4 developers, 2 testers and a product owner in a Logistics environment. Provided assistance with roadblocks/impediments that prevented progress of projects, created compliance paperwork for moving code changes, bug fixes, etc. to production environments. Attending meeting with upper management/executives to provide update on scrum team s progress. Certified SAFe Practitioner.
Providing support for an initiative to retire the Mainframe that s currently in use by utilizing Angular, Cloud PCF, Jenkins, Java, Spring Boot, STS, web services/micro services, RESTful/SOAP API s and GitLab.
Resolving supply chain issues regarding the warehouse management system (WMS) and order management system (OMS) by analyzing identifying errors and business requirements, analyzing technical solutions (EDI coding/mapping, Confidential Net enablement/configurations etc.), and implementing solutions.
IT point of contact for projects that developed dashboards in the Spotfire application which allows users to access information from data stored by the Confidential Net application.
Developing complex SQL queries (utilizing Oracle SQL Developer) to query data needed for the dashboards.
Creating a process behind future implementations of Spotfire dashboards for the Confidential EC Integration and Support group (received Bravo Zulu award for managing this project).
Project management duties for integrating (onboarding) customers to communicate messages via EDI.

Confidential

IT Specialist

Responsibilities:

Providing technical assistance, maintenance, and upgrades to end - users with issues regarding the supported healthcare EMR/PM software GE Centricity. Jr. Software Developer (Java).
Successfully managed software implementation projects for medical practices regarding a major upgrade of healthcare EMR/PM software.
Troubleshooting and resolving issues with the in-house ticketing system application (Helpdesk), which is written in Java. Utilized Java and the Java Spring framework to resolve issues with the application.
Successfully resolving end-user issues regarding supported software (GE Centricity). Issues range from application crashes to unexpected errors while a user was using the application.
Setting up workstations and installing operating systems for new employees.
Successfully resolving server issues that prevent users from logging into servers in order to access the GE Centricity software.

Environment: s and Software: Windows Server 2012 Datacenter, Microsoft SQL Server 2008 R2, Microsoft SQL Server Management Studio, Visual Basic, Windows Server 2008 R2 Standard, Remote Desktop Manager, Netscan, Hyper-V Manager, Microsoft Office (Excel, Word, PowerPoint, Access), Microsoft Exchange, Active Directory.

Confidential

Technical Customer Support Analyst

Responsibilities:

Providing assistance to employees and customers who have technical computer issues while conducting business with First Tennessee.
Analyzing and assisting customers with technical banking information by obtaining data from the banking system (Mainframe, Interpose, MCIF, Hogan, DDMU).
Assisting with Internet connectivity, VPN and networking issues. Also assisting with hardware connectivity issues (RDC hardware issues) and installing drivers/software in order for First Tennessee hardware to work properly.
Assisting employees with issues within the First Tennessee system and gathering requirements to implement system changes.
Offering assistance with multiple computers and devices (i.e. iPad, iPhones, Windows computers, Apple computers, OS issues, driver installation, etc.).

Confidential

Customer Relations Representative

Responsibilities:

Performed multiple customer service tasks in order to meet business needs. Allowed to perform my job remotely
Customer Relations - Resolving matters that have become escalated/possible legal issues with customers and contractors. Also assisting with Website log in issues.
Providing adequate customer service to home warranty customers regarding contract questions and service requests.

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