SUMMARY

• Performance - driven business professional with corporate and start-up experience in multiple industries and disciplines including SaaS, product management, procurement management. and marketing management.

TECHNICAL SKILLS

• Product Management
• Project Management
• Operations Management
• New Product Introduction
• Service Level Analysis & Improvement
• Procurement
• Requirement Gathering
• Process Improvement
• Supplier Development
• Software Selection & Integration
• Marketing Mix Managemen
• Risk Analysis
• Business Partnership Development
• Business Strategy
• Negotiation /Collaboration

PROFESSIONAL EXPERIENCE

Confidential

Product Delivery Manager

Responsibilities:

• Managed 4 implementation/ upgrade projects for major clients.
• Developed 3 tier customer support program to reduce risk and increase revenue.
• Lead internal pricing transformation program (moving from cost plus margin to value pricing).
• Proposed development of optimized pricing and inventory offerings.
• Developed standardized product implementation plans and collateral for medical billing suite.
• Created 4 User Experience (UX) focuses how-to user manuals for medical billing suite.
• Collaborated with stakeholders to publish department playbook.
• Spearheaded client facing project status meetings to align on project priorities and mitigate risk.
• Drove product improvement based on voice of customer feedback to plan a scaleable/ repeatable version.

Confidential

Product & Program Manager

Responsibilities:

• Drove agile methodology implementation within the project and throughout the larger organization.
• Developed product roadmaps to organize 4 product owners and teams.
• Created high level process maps and contextual diagrams to collaborate with development teams.
• Lead phase planning to organize project backlogs and retrospectives.
• Bridged gaps between senior management and business department managers and SMEs.
• Managed project issues to ensure roadblocks were avoided and/or resolved.
• Performed high level strategic initiative planning.

Confidential

Business Strategy and Operations Planning Manager

Responsibilities:

• Developed business case for establishing operations in Raleigh-Durham.
• Evaluated prospective office locations.
• Coordinated drop shipping of marketing materials.
• Compiled content for supply chain associate training.

Confidential

Product Manager

Responsibilities:

• Launched 5 new products including 3 product family launches.
• Developed integrated partnership to grow service parts category by $5M.
• Increased service levels by 15%.
• Reduced active SKU by 30% - 40%.
• Conducted Voice of Customer Marketing Research.
• Developed new collaborative product data collection process.
• Fostered relationship building between Confidential Finished Plumbing Product Management Team and Ferguson’s Product Management Team.
• Integrated CRM data to increase targeted marketing efforts.
• Conducted inventory turn analysis and directed changes to avoid recurring product outages.
• Developed product management/ marketing KPI dashboard.
• Adopted Agile Methodology to lead IOT product development.
• Drove Value Add feature prioritization.
• Collaborated on spring backlog with development team.

Confidential

Materials Manager

Responsibilities:

• Added and coached 14 new vendors.
• Identified and reduced reliance on poor performing supply partners by 30%.
• Developed processes to improve Amazon’s supplier performance.
• Conducted supplier partner interviews.
• Organized Negotiation Training and a Lunch and Learn.

Confidential

Marketing Project Management Internship

Responsibilities:

• Completed strategic rebranding project to reach target audiences in alignment with organization’ s mission.
• Managed internal and external project team.
• Successfully sourced products and services using RFP and RFQ’ s.
• Secured a win-win e-marketing relationship.
• Achieved quality project delivery within or below budget, allowing company to use remaining budget for other organization needs.

Confidential

Freelance Consultant & Entrepreneur

Responsibilities:

• Freelance business and sustainability consultant: project management driven.
• Strategic entry of existing product into a new industry.
• Strategic location selection for new HQ, production, and distribution.
• Lead technology selection and integration projects to suit client needs and tech literacy level.
• Product Management and Marketing Research, Walmart: Organic and local Produce
• Lean production optimization to increase useful workspace and reduce production time.
• Green Guru: residential and business clients; reduced carbon footprint and costs; tracked resource usage .
• Special Projects Product Manager, Hydro One Beverages: social media marketing, retail sales , warehouse management and logistics planning.
• Reduced product offerings to only best selling products.
• Redesigned product packaging.
• Digital DJ: event planning, experience turning slow business days into profitable ones.
• Utilized quantitative methods to assess patron enthusiasm for different stimuli.