Product Manager / Scrum Master Resume

SUMMARY

An accomplished and talented business analyst / product manager responsible for business process improvements and supporting mission critical strategies by managing the software development lifecycle from initial analysis and requirements elicitation through design, build, testing and implementation.
Extensive experience serving as the primary relationship manager between technical teams and stakeholders.
Accountable to both senior IT and operations leadership.
Outstanding communication and interpersonal skills. Able to engage and interact effectively with all personnel from C - level through end-user.
Conveys complex issues and solutions in clear, concise and easily understandable language.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Product Manager / Scrum Master

Responsibilities:

Developed requirements for migration of legacy (AS400) core merchandising system to Azure Cloud platform. Documented features, user stories, lifecycle mapping and data dictionaries.
Championed the use of basic Agile principles for technical team and coached them on understanding capacity, velocity, estimating and using Kanban boards.
Set up and facilitated team ceremonies including stand-ups, reviews, demo’s and retro’s.
Educated business partners on benefits of Agile - particularly by creating visibility into planned work and progress of that work.

Confidential

Product Manager

Responsibilities:

Implemented servicing capabilities for expanded vendor direct big ticket product offerings.
Championed project level showcase highlighting delivery method and fees expansion to executive stakeholders.
Drove initiative to identify and eliminate hardcoding from legacy codebase.
Partnered with Agile coaches to further the Confidential ’s Tech Agile transformation journey.

Confidential

Principal Business Analyst

Responsibilities:

Mapped and documented processes to mitigate risk of failure by mission critical systems.
Recommended improved future state processes based on current state analysis.
Implemented more efficient service application processes reducing cycle time.
Participated in nascent Agile transformation community.

Confidential

Sr. Business Analyst / Product Owner

Responsibilities:

Worked extensively with Jira / Confluence to maintain product backlog including feature definition and decomposition, requirements gathering, refinement and estimating.
Delivered first enterprise grade no-SQL Graph database solution from Neo Technologies:
Replaced multiple ECSB micro-services with highly performant and scalable solution.
Improved read rate from ~20 transactions per sec. to over 100 TPS.
Mission critical platform with extremely robust fail-over and fallback capabilities.
Served as primary contact with partners at 84.51 to transmit and deliver personalized coupon, shopping list, product favorites and recipe data to all digital channels.
Co-led product showcase event to present and demo work completed for executive leadership.
Implemented several innovative team building and cohesion programs.

Confidential, Cincinnati, Ohio

Sr. Business Solutions Manager

Responsibilities:

Enhanced Kofax based judgment verification process to allow images with limited data to be handled systematically eliminating a costly manual procedure and added $250k to monthly cash flow.
Utilized excess Kofax license capacity to scan for images showing incorrect plaintiff. Removed legal risk, identified cases where new judgments were required and prevented license cost wastage.
Participated in executive steering committee meetings to negotiate and establish priorities for corporate wide ECM initiatives.
Modified bulk image ingestion utility to:
Call custom scripts eliminating 40 hours manual intervention per month.
Identify and prevent duplicate images from entering system.
Improve indexing rate from 5.4 to 0.18 seconds per image (30x improvement).
Increased flexibility of bulk image extraction tool to improve quality and timeliness of files delivered to external entities.
Facilitated all phases of the agile development lifecycle across multiple technical teams (8-12 staff) and business groups (up to 500 users). Highly familiar with all agile processes and ceremonies including; requirements gathering, story writing, grooming, estimating, sprint planning, daily stand-ups, reviews and retrospectives.

Sr. Business Solutions Manager

Confidential

Responsibilities:

Led greenfield initiative to develop consolidated research and resolution platform for consumer disputes from credit bureaus
Automated bulk capture and ingestion of consumer documents from credit bureaus. Reduced cost of manual indexing process by 3.5 FTE.
Re-architected written dispute process to comply with legislative changes. Automation and improved user efficiencies reduced dispute backlog from 80k to a rolling 12k accounts.
Headed development of custom integrations with OnBase and Kofax to implement double-blind judgment image verifications which eliminated legal risk and increased monthly liquidations by $1.5mm.
Managed project to rewrite monthly credit bureau reporting of 9-10 million consumer accounts. Increased reporting eligibilities by 12% and accuracy by 23%.
Managed pilot OnBase project for Customer Service inbound correspondence resulting in reduced team size from 20 to 10 FTE and eliminated all paper copies of correspondence.
Product owner for legacy customer service application. Integrated many enhancements (workflows, bulk letter generation, auto-calling, auto-replication of account updates) to improve user efficiency.
Implemented Productivity Tracker - a custom built system tray utility for capturing all user activities. Data supported management efficiency reporting and drove Six Sigma initiatives.
Directed development of Quality Analysis tool that drove and maintained customer service quality scores above 99.5%.