SUMMARY

• A certified (PMP, CCP) business technology and IT professional with thirty years of successful results using servant leadership principles and a focused customer - orientation. I have been consistently recognized for excellence in “people” management, leadership maturity, communication skills, problem-solving skills and establishing long-term client relationships.

AREAS OF EXPERTISE

• Project management and leadership
• Complete project lifecycle experience
• Complex application development
• Enterprise solution development
• Package implementation and integration
• Agile application development
• Application release management
• Requirements definition
• ITSM processes
• Consulting experience
• Testing processes
• Data analysis and transformation
• Regulatory and process compliance
• Business process analysis and improvement

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential

Responsibilities:

• Senior Project/Release Manager and Development Team Manager, Eligibility System Implementation and Upgrades - State Government RCR was a partner to IBM on Indiana Eligibility Modernization Project (IEMP) and later became the lead of the Application Services project that developed and supported the successful statewide rollout of the Hybrid model case management, document management and IVR systems for the State of Indiana's $1.3 billion multi-vendor Eligibility Modernization Project. RCR continues to enhance the applications and manage the operation for each of the applications.
• Provided project and system release management services for over 60 new releases
• Served as Development manager of Curam, Interface, Outbound Correspondence, Captiva and IVR development teams which consisted of 15-20 professionals.
• Served as HR development manager for entire 25 -person development team
• Key accomplishments include major upgrades to core Curam solution, implementation of new Curam modules new technical architecture approach to Document Center subsystem, infrastructure move to virtual servers, a Captiva 7.1 upgrade, Call Center system upgrades, and agile development of custom application solutions featuring DevOps, microservices and Mongo database to the transition off the Curam solution and support the State’s new future state core eligibility system.
• Initiative considered major success for the sponsoring governor
• Our team took over when original vendor was removed; successfully rescued project
• Team’s methodology and partner orientation used as role model by other State projects
• Drove continual process improvement on the Application Services team
• Created and maintained a culture of teamwork and collaboration among the team and our Partner organizations
• Conducted applicant interview and selection for staff and contractors for project teams

Principal

Confidential

Responsibilities:

• Consistently recognized for excellence in “people” management, leadership maturity, communication skills, and problem-solving skills
• Consistent record of long-term client relationships
• Highlights of delivery project experiences include the following:
• Team Lead, Extranet Application Maintenance - Vehicle Transmission Manufacturing
• Utilized GM’s rigorous CMMi Level 2/3 methodology for both development and deployment
• Coordinated efforts of 12 culturally diverse team members
• Earned 4.0 vendor rating from GM supplier (avg is 3.0)
• Managed complex financial tracking and reporting procedures
• Interface QC Project Lead, Business Process Outsourcing - Long Term Care Insurance
• Led client acceptance testing efforts for 14 inbound feeds and 4 outbound feeds
• Customized process to leverage existing procedures and minimize impact on organization
• Conducted quality reviews of both vendor and client’s SDLC artifacts
• Coordinated an independent validation of all targeted interface data files
• Leveraged CaliberRM for requirements management, Mercury QC for testing/defect management and Sharepoint for program management
• IT Project Manager, Financial Systems Implementation - Regional Healthcare
• Managed integration of existing financials and clinical system (Invision) at new hospital
• Designed and coordinated interface testing process at new hospital
• Monitored and tracked development of system interfaces
• Provided quality assurance on vendor’s processes and procedures
• Project Manager/Consultant, LMS Selection and Implementation - Covance Corporate

Senior Manager

Confidential

Responsibilities:

• Leader of Enterprise Project Management practice area
• Consistently recognized for excellence in “people” management, leadership maturity, communication skills, and problem-solving skills
• Responsible for complete engagement life cycle (proposal development to project close-out)
• Non-delivery responsibilities include new business development, improving operational processes, developing marketing case studies and developing service lines.
• Highlights of delivery project experiences include the following:
• Project Leader, Extranet Application Development - Vehicle Transmission Manufacturing
• Project Leader and Business Technologist, Automated Kit Production System Implementation - Drug Development Services (Covance)
• Regarded as SME on affected systems, business processes, interfaces and data per client feedback
• Developed creative solutions, previously thought not possible, to reduce deployment risk
• Became IT liaison to other departments and international sites
• Educated business and technical personnel on large-scale project procedures
• Assisted with client’s PMO and portfolio management processes
• Project Management Consultant, ERP Upgrade Project Startup - ADESA