SUMMARY:

• Technical Program Manager wif 15 years of experience in IT industry reflecting creative leadership capacities in complex, competitive, and challenging projects/programs
• Experience in SDLC and project management methodologies (Agile - Scrum & Kanban, Waterfall)
• Experience in project initiation, planning, execution, monitoring, controlling and closure
• Extensive working noledge in PMO operations, cost variance analysis, budget, forecast, resource modeling, project scorecards & dashboards, time tracking etc.
• Proven experience in Work Breakdown Structure (WBS), milestone tracking, Key Performance Indicators (KPI), cost management, capacity and resource planning
• Expertise in implementing and managing end to end complex projects using Microsoft Project, HP Project & Portfolio Management (PPM), Jira
• ITIL v3 Foundation certified - Experienced in Change Management, Release Management, Deployment Management, Incident Management and Problem Management
• Experience in vendor management and procurement
• Has established strategic plans, developed systems and operational overhauls, lead numerous reorganizations to enhance growth opportunities.
• Possess solid business skills, versatile attitude and prompt organizational and multitasking abilities as well as strong problem-solving abilities, identify issues, research solutions and make effective decisions
• Uses an exemplary management style to drive results under challenging environments and stiff timelines
• Produced consistent in offering cutting-edge technology against business requirements for diversified clients
• In-depth noledge in Application architectures, .NET, RDBMS, SDLC combined wif domain noledge in Insurance (Life and Property & Casualty), Banking, Hospitality, Manufacturing, Customer Service

TECHNICAL SKILLS:

Business Tools: MS Project, MS Office (Word, Excel, PowerPoint, OneNote), Jira, MS Visio, MS SharePoint

Methodologies: SDLC, Agile, Waterfall

Cloud: AWS, Azure

Frameworks: .NET Framework, MVC

Web Development: ASP.NET, ASP.NET Core, ASP, HTML 5, CSS3, Java Script, VB Script

Web Services: Web API, WCF, SOAP, Restful

Programming: C#, VB.NET, WPF, Visual Basic 6, Java

RDBMS: MS SQL Server, Oracle, MySQL

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Technical Program Manager

Tools: MS Project, Jira, Visio, Business Intelligence, ETL, Informatica, Data warehouse, AWS cloud, SQL Server, MySQL, MuleSoft, Microservices, Agile, DevOps, Jenkins, ServiceNow

Responsibilities

• Program planning, resource allocation, progress monitoring and manage escalations
• Communicate wif project managers, business stakeholders and leadership
• Handle resource onboard and offboard processes
• Facilitate/coordinate team meetings on daily/weekly status, project planning, release planning, s and ad-hoc projects related efforts. Record and publish meeting minutes, action items, risk/issues and dependencies (internal/external)
• Create project WBS (work breakdown structure), update/maintain project plans per inputs from various project meetings, emails, changing project demands and keep it current all the time
• Handle Data Center operations, Okta, Active Directory operations under the scope of the program
• Work wif MuleSoft architects for proof of concept, architecture, design and implementation of MuleSoft Architecture in the project for Near Real Time transaction processing using API calls
• Coordinate and communicate all aspects of new project launch activities including dashboards/status updates, timelines, risk mitigation, issue resolution, etc. to the project teams
• Ensure interdependencies between projects are well understood and planned for, and final impact to the customer is considered and communicated to the customer as appropriate
• Help in documenting process flow diagrams, current and future state diagrams and project/program roadmaps
• Update/maintain action items and risks/issues logs per inputs from various IT program/project meetings, emails etc. and track status until closure, for smooth program/project execution
• Lead daily stand-ups and scrum ceremonies (Sprint Planning, Backlog Grooming, and Retrospective meetings)
• Work wif product owners to groom the backlog and plan sprints. Track, escalate and remove impediments
• Collaborate wif members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Remove team impediments daily to allow the team to deliver the sprint goals and deliverables
• Experienced in Amazon EC2, Amazon S3, AWS Lambda, Elastic Beanstalk, Amazon RDS, Amazon DynamoDB, Athena/Hive, Elastic Load Balancing and CDN
• Coordinate wif project teams and Infrastructure teams on system upgrades, database integration/scaling
• Manage various project codes and cost centers required to track spending vs. approved budget
• Manage, track and analyze program budget portfolios and generate various spend vs. forecast reports

Confidential,Salt Lake City, UT

Technical Program Manager

Tools: MS Project, Jira, Confluence, Visio, ASP.NET Core, ASP.NET MVC, WPF, AWS cloud, SQL Server, Web API, Microservices, Agile, DevOps, Jenkins, ServiceNow

Responsibilities

• Program planning, resource allocation, progress monitoring and manage escalations
• Create project WBS (work breakdown structure), update/maintain project plans per inputs from various project meetings, emails, changing project demands and keep it current all the time
• Manage, track and analyze program budget portfolios and generate various spend vs. forecast reports
• Participate in business requirements and functional requirements review meetings, which involves devising, strategizing, and explaining technical specifications and the way to achieve customized software solutions to the project team
• Coordinate and communicate all aspects of new project launch activities including dashboards/status updates, timelines, risk mitigation, issue resolution, etc. to the project teams
• Work in close coordination wif Product Managers, Project Managers for work prioritization and estimation
• Facilitate/coordinate team meetings on daily/weekly status, project planning, release planning, s and ad-hoc projects related efforts. Record and publish meeting minutes, action items, risk/issues and dependencies (internal/external)
• Ensure interdependencies between projects are well understood and planned for, and final impact to the customer is considered and communicated to the customer as appropriate
• Update/maintain action items and risks/issues logs per inputs from various IT program/project meetings, emails etc. and track status until closure, for smooth program/project execution
• Lead daily stand-ups and scrum ceremonies (Sprint Planning, Backlog Grooming, and Retrospective meetings)
• Work wif product owners to groom the backlog and plan sprints. Track, escalate and remove impediments
• Migration of existing services to microservice architecture using .NET and Docker containers
• Experienced in Amazon EC2, Amazon S3, Elastic Beanstalk, Amazon RDS, Elastic Load Balancing and CDN
• Manage various project codes and cost centers required to track spending vs. approved budget

Confidential, West Palm Beach, FL

Technical Project/Program Manager

Tools: C#, ASP.NET, ASP.NET Core, WCF, Web API, SharePoint 2010, MS SQL Server 2014, Rabbit MQ, ServiceNow, Jira, Confluence, Data warehouse, Microservices, Agile, DevOps, Jenkins, Azure cloud

Responsibilities

• Technology architect and Project/Program Manager for the UTC Confidential B2B platform suite of applications
• Develop project WBS (Work Breakdown Structure) and track changes to the projects
• Program planning, resource allocation, progress monitoring and manage escalations
• Monitor project and program progress and update plans using MS Project
• Facilitate sprint planning, execution and retrospective meetings
• Run daily Scrum calls to go over latest updates, any roadblocks, risks/issues, dependencies and focus for the next day
• Measure and track team progress and provide metrics.
• Represent all the projects/program related changes in the weekly Change Advisory Board (CAB) meeting
• Create project status, budget, forecast, spend reports
• Manage the work of onsite, remote and offshore teams for status reporting and other project activities
• Capacity and resource planning
• Responsible for recruitment, timesheet and invoice reconciliation
• Act as a bridge between business and technical team
• Create technical architecture for new projects and complex requirements
• Migrate monolithic application to microservice architecture using Docker containers
• Create and maintain documentation for the support and Standard Operating Procedures
• Manage the data center to Azure application and database migration
• Experienced in Azure cloud virtual machines, Azure SQL and MySQL database, app service, service fabric, Azure datalake.
• Manage infrastructure including Windows OS upgrade, Linux OS upgrade, SQL Server upgrade, SharePoint upgrade, Team Foundation Server upgrade, Cloud flare CDN, Active Directory, LDAP, IT asset management, datacenter migration, data management, cloud migration, HTTPS upgrade, Disaster Recovery implementation
• Manage third party tool data analysis and data migration to the in-house application

Confidential, Jacksonville, FL

Technical Project Manager

Tools: ASP.NET, C#, MVC, WCF, MS SQL Server 2012, Rally, Agile, DevOps

Responsibilities

• Technology Architect and Project Manager for 3 major credit integration applications
• Create and maintain documentation for the support and Standard Operating Procedures
• Develop project WBS (Work Breakdown Structure) and track changes to the projects
• Create project plan and update/maintain using MS Project
• Manage schedule, task tracking and completion
• Measure and track team progress and provide metrics.
• Represent all the projects related changes in the weekly Change Advisory Board (CAB) meeting
• Create project status, budget, forecast, spend reports
• Manage the work of onsite and offshore teams
• Capacity and resource planning
• Disaster Recovery implementation
• Responsible for recruitment, timesheet and invoice reconciliation
• Create technical architecture for new projects and complex requirements

Confidential, Hartford, CT

Technical Project Manager

Tools: C#, ASP.NET, WCF, VB6, Oracle 9, Linux, Java, Data warehouse, HP PPM, Agile, Waterfall

Responsibilities

• Technical Lead and Project Coordinator for CI suite of applications and Subject Matter Expertise in support of migration
• Capacity and resource planning
• Manage all maintenance and production support activities and deliverables
• Data analysis for data migration
• Has full noledge on all the functionalities of the project and has expertise in multiple technologies
• Expert and Subject Matter Expertise in Center for Medicare and Medicaid Services (CMS), XactAnalysis, Auto Damage Process and Financial functionalities
• Highly appreciated by the clients for my technical skills, issue resolving abilities and turn-around time
• Had major contribution in Office automation project wifin the organization
• Creating and managing AutoSys jobs
• Train and guide the team members on technology and functional aspects
• Always been a go-to person for any questions related to CI applications
• Reviewing Maintenance Business Requirements, Technical Specifications, Code, Unit Test Cases
• Lead the support team for application and job monitoring
• Prepare design and perform code build activities for complex requirements
• Build activities for releasing the changes into non production environments like Integration, Testing, etc.
• Good noledge and experience in standard tools like HP Quality Center, BMC Remedy
• Monitor Reverse Demand Management activities and identify the changes dat effect the application
• Managing requirements using Project Portfolio Management (PPM)
• Preparing CAR and CTP reports
• Release Management
• Disaster Recovery
• Project Management

Confidential

Module Lead

Tools: VB & VB.NET, WCF, MS SQL Server 2005, VMware, Hyper-V

Responsibilities

• Create powerful User Interface.
• Creating web services for communication between multiple vendor applications
• Server virtualization (P2V and V2V) using VMware and Hyper-V
• Developing a very good User Interface using VB6 which is capable of providing all the options for the NOC technician
• Creating database schema, tables, stored procedures and functions
• Creating applications dat will be running in agents, which will be monitoring the applications and the resources and accordingly post the data to the centralized datacenter.
• Writing complex SQL stored procedures to process the data received from the clients
• Creating VB Scripts dat will be running in other third party controls which will be automating the frequently used options.
• Managing Zenith Infotech - Confidential projects smoothly wif all its complexities and vastness.
• Ensured dat significant benefits are obtained through creating applications called as agents to manage the Desktops and Servers dat are being managed by the organization.

Confidential

Senior Software Engineer

Tools: Visual Basic 6, MS SQL Server 2000/2005, Crystal Reports 9

Responsibilities

• Exemplarily led a team of 3 members involved in Requirement Gathering, Form Design, Coding and Database Design for Payroll, HR and Cost Accounting modules.
• Precisely and correctly controlled the operations of the modules like Payroll, Human Resources and Cost Accounting
• Successfully steered the new development and maintenance of the existing products.
• Responsibly administered all functionalities related to IDS Fortune Enterprise project.
• Meticulously created user-friendly new screens and directed maintenance of the existing product.
• Developed various reports in Open Office where the existing is in MS Excel.
• Accurately & diligently created the application to scan and manage the documents leading to paperless office-work.

Confidential

Associate

Tools: Visual Basic 6, MS SQL Server 2000, Crystal Reports 9, ASP

Responsibilities

• Competently pioneered the SBI Life Pro-center application development.
• Responsibly served as the single point of contact for gathering specifications from the users from scratch, understanding their needs and finally preparing all Modules from Inward to Outward of a Proposal from the branch.
• Largely contributed in Requirement gathering, Form design, Coding, Database design, Testing, Branch Operations, and Underwriting activities.
• Efficiently drove efforts towards in-house Software Development for internal use.
• Comprehensively analyzed and intelligently performed underwriting of Insurance policies.
• Carefully carried out the Policy Servicing.
• Imparted important to new recruits.
• Streamlined & strengthened all branch operations and made facilitated the automation of branch operations by implementing the software.

Confidential

Software Developer

Tools: Visual Basic 6 and VB.NET, MS SQL Server 2000, Crystal Reports 9

Responsibilities

• Painstakingly worked for smooth and effective roll out of the Integrated Business Solutions (IBS).
• Made huge contribution in preparation of Cost Accounting, Outsource modules.
• Drove significant effort in Requirement gathering, Form design, Coding, Database design, Testing and Implementation.
• Accurately maintained detailed Payroll data for all the units of the organization.
• Robustly developed the HR & Payroll modules from scratch substituting the old Excel based Payroll system and manually maintained HR data.
• Expertly modified Outsource & Cost Accounting modules enabling maximum feasibility of operations and added extra features.