SUMMARY:

• Expertise in project scheduling, writing functional specifications, facilitating hardware procurement, system testing, and application deployments from development to staging and production environments.
• Able to manage Cross functional Scrum teams by incorporating Scrum Events for high - quality deliverables that meet or exceed timeline and budgetary targets
• Adept at working with all levels of an organization to help build agile team structures to minimize dependencies and maximize delivery of value.

PROFESSIONAL EXPERIENCE:

Confidential

Director of Programs of Eviction Prevention

Responsibilities:

• Developing and executing administrative and operational processes and process improvements, and other core methods relating to the execution and management of operations, working in close coordination with other initiatives.
• As required, overseeing the successful launch of testing sites and/or mobile and micro teams, which may include, but is not limited to, the following day to day responsibilities;
• Monitoring staffing levels and identify staffing needs or areas for adjustment
• Relaying information to staffing agencies as needed, which could include conversations around trends needing mitigation, roster issues, schedule changes, etc.
• Identifying community-based organizations for partnership with Microsites or Mobile Units, and problem solving in cases of cancellations or shortage of partners.
• Managing new and ongoing supply needs required for operation. o Providing on-site support for staff mediation, to problem solve issues specific to a testing site, and to monitor performance.
• Providing status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
• Other related duties as assigned.
• Financial Assistance: Assess clients who have been denied assistance by DSS and determine if qualified to receive assistance for eviction arrears, first month’s rent, security deposits and/or moving expenses. The team’s assessment of financial viability will use the forms and processes established as a nationwide standard established for HUD-Certified Housing Counselors. The team will provide financial assistance to those deemed eligible.
• Utility Arrears: Assess clients to determine if they are eligible to receive utility arrears assistance provided that the household has received termination notice and termination will result in eviction or temporary displacement.
• Mediation Services: The Program Assistant will help the Housing Retention Counselors and Program Coordinator mediate between the landlord and tenant to resolve rent arrears in order to maintain tenant housing. The WCEPP team will also work with Section 8 families to restore if voucher has been rescinded.
• Budget and Financial: Help provide individual and group budget counseling and financial using the forms and processes defined by HUD as best practices for HUD-Certified Housing Counselors.
• Assessment and Referral: Help link participants to appropriate benefits, services and resources in accordance with the Individual Service Plan (ISP) developed by the Housing Retention Counselor for each participant.
• Case Management: Continue to help WCEPP participants access new services and benefits to enhance financial self-sufficiency and housing retention for up to one year after providing emergency financial assistance. Part of our team’s focus will be on helping clients become linked effectively with ongoing case management or care coordination.
• Enter data appropriately into HMIS software and follow all applicable CoC regulated policies.
• Billing: The Program Assistant will help maintain records and receipts for all program expenses. The Program Assistant will prepare monthly vouchers including all required documentation under the supervision of our Program Coordinator and submit them to the WCDSS Office of Fiscal Operations on a timely monthly basis.
• Reporting: The Program Assisted the Program Coordinator prepare monthly performance indicators reports and provide any other data and/or information required by the Partnership.

Project Manager/Work Base Manager

Responsibilities:

• Manage dependencies, development and implementation activities across multiple projects using Agile Principles.
• Coordinate the Work-Base Learning (WBL) Program to include development of WBL sites: maintain liaisons with center management. Obtain student evaluation and arrange transportation or meals according to WBL program guidelines.
• Assist in the development of the new and revised policies and procedures regarding WBL. Provide to staff.
• Coordinate and disseminate student’s schedules with other departments and discuss issues affecting program operations.
• Develop and maintain partnership with outside agencies that will assist in serving students with disabilities.
• Review and audit all assigned areas regulatory for contractual compliance and effectiveness of delivery of service to students.
• Maintain contact with offsite centers industry and business for the purpose of monitoring and evaluating the quality and effectiveness of the WBL program. Maintain log of work sites and linkage; paid and unpaid.
• Maintain contractual agreements between center and worksite students.
• Processes monthly student status reports tracking program performance and submit list of completing students for graduation.
• Support Project Team through:
• Identifying, communicating, and managing dependencies within and across teams
• Removing impediments preventing project progress
• Mediating through conflicts
• Helping to facilitate quick decision making
• Help prioritize workload and determine trade-offs of scope/budget/calendar
• Support Operations and Career placement teams through:
• Helping to deliver on infrastructure vision
• Roadmap development for work within and across teams
• Release Planning and Management
• Being familiar with the team's work, allowing appropriate workload planning for each release.
• Getting students to work based programs
• Negotiate trade-offs between multiple competing priorities
• Facilitate and communicate key dependencies identified, and resolutions to key issues, and key decisions.
• Lead project team meetings to maintain adherence to project timelines and requirements.
• Identify key risks and issues and develop mitigation plans. Effectively resolve issues under aggressive timelines. Understanding who to bring together to rapidly resolve issues.
• Help the team define key project metrics and develop tools to track and report metrics.
• Create a community of information sharing on what's working and challenges within the organization.
• Utilize agile/adaptable delivery method for management of large strategic initiatives and smaller enhancement projects.
• Assess project Confidential, identify key problem areas, and focus resources to turn troubled projects around

Confidential - Brooklyn, New York

Executive Assistant/Senior

Responsibilities:

• Provide quality internal and external customer service surrounding the company value.
• Clear articulate and communicate with a diverse set of internal/external stakeholders and vendors with varying degrees of technical proficiency and deliver critical business
• Asses and report all trainee performance to their respective management/leadership via established
• Workflow Process Improvement Change Management
• Establishes, documents, and informs clinical users on all aspects of EMR workflow fu
• Able to collaborate with a variety of stakeholders in a professional, authoritative manner, bring clarity to ambiguous situations and drive progress.
• Creation of the Data Analytics Office through collaboration, team building, and strategic partnerships.
• Develop and report on project KPIs
• Responsible for all incoming and outgoing correspondence such as incidents and grievances.
• Manage complex and ever-changing calendars for two executives.
• Created efficient processes and procedures for the company.
• Provide strategy to define, enhance, and grow the PM processes
• Set up and maintain files for new and existing grievances and incidents.
• Strong skills with core project / process management and collaboration toolset (e.g. MS Project/Project Centre, SharePoint, MS Teams, MS Office, etc)
• Prepare bid proposals, change orders, delivery transmittals.
• Monitor and assist in follow-up to obtain or correct documentation and closure for pending accounts.
• Provide additional Administrative support, in addition to key responsibilities as needed (File Maintenance: filing, scanning, copies, shredding).
• Develop and/or enhance streamlined processes for implementation management.
• Hardworking, strong initiative and good working attitude.
• Ability to handle multiple tasks and hit deadlines.
• Provide regular project status reports both internally and to the customer(s) Work with internal teams to collect information for resource forecasting.
• Set up and run project touch base and status meetings
• Support PM tools, such as Jira and Confluence, and integration of project information to/from other tools.
• Excellent communication and analytical skills.
• Ability to move, manage, inspire and/or influence others in the above areas
• Willingness to accept challenges and learn from experience.
• Continuously drives and improves implementation best practices and internal deliverable.

Confidential, New York City

Service Delivery Manager/Project Manager

Responsibilities:

• Create business cases to support project requests as needed.
• Develop RFPs to engage vendors and suppliers as needed.
• Meet regularly with stakeholders to ensure that progress is clearly communicated and commitments are understood.
• Develop and enhance project management policies and procedures and improve the overall maturity of project management practices for IT.
• Perform deep-dive business analysis, allowing the IT team, stakeholders, vendors to determine the best possible solution to address strategic business issues
• Assist the CTO and PMO team in the creation of key deliverables to the executive team.
• Gather comprehensive requirements of business needs and work with IT to translate them into technical specifications.
• Manage vendors and 3rd parties to ensure accurate and timely completion of work.
• Follow best-practices in project management from idea to execution, and ensure that IT resources adhere to best practices.
• Develop detailed work plans, schedules, project estimates, resource plans, status reports, and other project artifacts.
• Continuously monitor the progress of projects and initiatives.
• Led the creation of the Data Analytics Office and the Project Management Office (PMO) through collaboration, team building, and strategic partnerships
• Partnered with C- Suite Executives, Portfolio / Program Managers, Product Owners, Scrum Teams, Project Managers, Demand Intake Estimators, and Release Managers and drove projects to completion
• Supervised, mentored, trained and developed junior team members to build cross-functional project teams with skill set diversity to deliver project on-time
• Managed a global team of up to 20 delivery experts, ranging from designers, developers, quality assurance and project managers
• Experienced as an Agile / Scrum Master: expertise in managing product sprints; creating and presenting product roadmaps; maintaining relevant release metrics (e.g. velocity); planning and grooming product backlog; facilitating stand ups, reviews/demos, retrospectives; and developing release plans

Confidential - New York City

Project Manager /Product Manager/Service Delivery Manager

Responsibilities:

• Manage a cross-functional team of software developers.
• Create Product Documentation; Product Requirement Documents, Business Requirements Documents, Feature Specification Documents, etc.
• Guide development of product schedules based on product requirements, technical challenges, and business needs.
• Work cross-functionally to develop best practices and product development processes in a quickly-changing and dynamic environment.
• Work as a project manager on an as-needed basis.
• Identify and access resources needed.
• Work closely with the team leads to maintain full visibility of multiple product project timelines, anticipating potential issues or resource gaps and ensuring they are pre-empted or addressed efficiently.
• Engage with cross-functional teams to enable your team members to identify constraints, dependencies, risks/issues, and to deliver product projects on time.
• Develop and manage work breakdown structure (WBS) of software development projects.
• Develop or update product plans for software development including information such as product objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Ensure product documents and status reports are complete, current and available for staff and leadership review.
• Coordinate recruitment or selection of product personnel.
• Assign duties, responsibilities, and spans of authority to product personnel.
• Develop and manage software development projects.
• Establish a communication plan and manage communication within and between internal and external development teams, senior management, and sales personnel (to include detailed SOW orders & Work-Back Schedules)
• Identify, review, or select vendors or consultants to meet product needs.
• Coordinate and contribute to engineering deliverables including specifications and test plans as needed.
• Assess current or future customer needs and priorities by communicating directly with customers and the Client Care team, conducting surveys, and through other means identified.
• Confer with product personnel to anticipate, identify and resolve problems.
• Monitor the performance of product team members, providing and documenting performance feedback.
• Submit product deliverables, ensuring adherence to quality standards

Confidential - New York City

Project Manager

Responsibilities:

• Developed and maintained solid working relationships with project stakeholders, including internal and external clients and vendors, by managing expectations, effectively communicating project status, issues and associated risks
• Delivered multiple strategic projects under resource constraints and aggressive deadlines
• Presented executive reports before executive sponsors, senior management and governance
• Generated and updated Visio documents for project data flow charts and architecture design
• Engaged team in ITIL-based continuous improvement of project planning & execution

Confidential

Infrastructure Project Manager

Responsibilities:

• Coordinated with Infrastructure Services Engagement and Control team to manage the EITS Realignment of 600+ IT employees, develop core competency KPIs and accelerate internal capabilities, to reduced annual operational costs by 25%
• Managed all aspects of the Windows Server projects in the Corporate Account Management Team from account creation, share folder creation and user termination
• Managed WinTel Corporate Account Management process improvement effort to centralize account creation and user privilege administration
• Retired 900+ legacy servers and migrated 5,000+ SQL databases and clinical applications to a virtualized solution to reduce operational costs by 68%
• Authored WinTel Server discovery database and questionnaire for data discovery and remediation of End-of-Life Windows servers
• Audited WinTel Computing compliance with Delivery System Reimbursement Incentive Program (DSRIP) Meaningful Use Stage 3 attestation
• Worked with Infrastructure Services Engagement and Control team to support EpicCare 2014 readiness plan for HL7-compliant architecture and SQL Server cluster high-availability
• Technical writing of standard operating procedures and best practices including the creation and maintenance of all written documentation, such as system and user manuals, license agreements, and documentation of modifications and upgrades
• Tracked creation of Active Directory accounts and resolving GroupWise or Internet access issues, including de-provisioning inactive accounts from Novell and Active Directory
• Contributed in the consolidation of DNS infrastructure to an Enterprise solution and documenting the process for maintaining/creating DNS records
• Completed the migration of workstations and users from a Novell directory environment to a Microsoft Active Directory environment in Central Office
• Served as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions
• Safeguarded agency assets by implementing disaster recovery and back-up procedures and information security and control structures
• Expedited IT procurement, preparing annual budget reports, scheduling expenditures and analyzing variances

Confidential

Systems Administrator/Technical Engineer

Responsibilities:

• Enforced Service Level Agreements (SLAs) to establish resolution expectations and timeframes
• Outlined policies and procedures for problem identification, assignment and resolution
• Analyzed performance of Service Desk activities and documented resolutions, identified problem areas and devised delivery solutions to enhance quality of service
• Entered procurement requisition and transactions in Peoplesoft / ERP system
• Trained, coached and mentored Service Desk Technicians and other junior staff
• Tracked and analyzed trends in BMC Remedy Help Desk requests and generated statistical reports
• Assessed need for system reconfigurations based on request trends and supplied recommendations
• Developed and enforced request handling and escalation policies and procedures
• Identified, recommended, developed, and implemented hands-on end user programs to increase computer literacy and self-sufficiency
• Monitored incident trends and anticipated potential problems for proactive resolution

TECHNICAL SKILLS:

• NOVELL, SENIOR EPIC ANALYST SQL, ITIL, Jira, CA Clarity, VISIO, Confluence, Daily Scrum, ACTIVE DIRECTORY, Project Management, PM, SDLC s/Licenses ITIL Technical JIRA, Confluence, Jama, Care Console, EPIC, SDLC, PDLC, ITIL, PMI, JAVA, CGI Perl Programming, VISUAL BASIC, POWER SHELL, UNIX, COBOL, C, C++, Windows Server 2008 with Active Directory, Win 8, MS-SQL 2008 R2, SharePoint, MS-Office 2010 (Word/Excel/PowerPoint), MS-Project 2013, MS-Visio 2010, Novell Directory, SCCM, Citrix, Single Sign-On, MS Office 365/Exchange, Infrastructure, Account Provisioning, Application Development
• Agile/Scrum Releases, Telehealth MedTech Solutions, HIPAA, EPIC ANALYST & BUILDER,
• EMR Solutions, Process Improvement & Compliance, IT Service Management initiatives, QA and UAT Testing