SUMMARY

• Consummate professional with a BS in Civil Engineering, and MS in Telecommunications, with strong technical and analytical background
• Certified project/program manager with proven leadership, organizational, negotiation, presentation, and communications skills
• Emotionally intelligent, with demonstrated success in leading and motivating global, broad cross - functional teams, and driving outcomes
• Adept at delivering multi-million-dollar network infrastructure, Security, and strategic product initiatives on time, within budget, and in compliance with ISO, corporate, regulatory, and industry standards
• Experienced in the use of traditional and Agile/Scrum/Kanban PM methodologies as project/program requirements warrant
• Proficient in gathering, qualifying, and prioritizing requirements, managing stakeholder expectations, documenting and tracking project plans and timelines, delegating responsibilities, mitigating risk, and communicating status to a range of targeted audiences
• Leveraged Microsoft Office, Microsoft Project, Confluence, Google Suite, Archer, JIRA and Clarity
• Experienced and knowledgeable in the following disciplines:
• IT product launch readiness and multi-platform Software Development Life-Cycle (SDLC)
• End to end Confidential vulnerability assessment, risk remediation, and NIST compliance
• Business operations and process optimization (lean six-sigma)
• Technical writing and audit compliance
• Wireless and wireline network infrastructure planning, design, and implementation
• Corporate mergers and acquisitions
• Alliance management and sales force realignment
• Network migration, IT integration, and organizational transformation

TECHNICAL SKILLS

• Microsoft Office
• Microsoft Project
• Confluence
• Google Suite
• Archer
• JIRA
• Agile

PROFESSIONAL EXPERIENCE

Confidential

PROJECT MANAGEMENT CONSULTANT

Responsibilities:

• Planned and successfully executed a nationwide initiative to replace approximately 400 End-of-Life (EoL) Intrusions Detection System (IDS) sensors at 60 Wireless locations on time and under budget.
• Collaborated with vendors, engaged Sourcing and Legal to finalize contractual agreements, coordinated with NNO Engineering for installation support, and directed cut-over activity during scheduled maintenance windows.
• Created and executed a high-level plan and timeline to unify, transform and rebrand the Wireless and Wireline Incident Response (IR) teams in conjunction with the Confidential 2.0 corporate initiative.
• Integrated tools and applications on common platforms, aligned workflows and procedures, and increased IR automation leveraging the Resilient platform.
• Led the response to a critical botnet security incident impacting 3.000 Confidential FiOS customers.
• Directed vendor operations, managed escalations, and presented daily executive status.
• Compiled and organized NCC artifacts to demonstrate compliance with PWC NIST and ISO 9K and 27K audit requirements.
• Collaborated with the TMC, GEMC, and NMC to craft a detailed playbook defining the threat vectors to be monitored, specific action plans to be triggered to mitigate the threat, and communications flow in support of 2020 Presidential election security.
• Providing program management support on behalf of the NCC for multiple 2021 strategic initiatives funded by various business units, intended to improve visibility to the entirety of Confidential ’s critical infrastructure, and optimize the NCC’s detection and response to emerging security threats and cyber attacks.

Confidential, NY

GENPACT-PROJECT MANAGEMENT CONSULTANT

Responsibilities:

• Documented and executed a Proof of Value (PoV) initiative with a prospective strategic partner in the data mining space, that yielded recommendations for process optimization thru the use of digital, artificial intelligence (AI), and robotic process automation (RPA) technologies.
• Led the design, build, test and execution of use case trials in coordination with both internal and external partners.
• Collaborated with Sales and Service Lines in responses to RFPs in the areas of financial, insurance, risk/fraud management, and workforce-related processes and business operations.
• Documented solutions that leveraged Genpact’s internal resources, in combination with marketing automation and CRM capabilities enabled by strategic alliances and partnerships.
• Launched a quarterly organizational newsletter for corporate-wide distribution and initiated a Global Alliance awards program.
• Prepared executive-level presentations, crafted communications in support of industry forums, and maintained a detailed agenda and action item register to facilitate weekly staff meetings attended by global team of senior alliance management professionals.

Confidential, Piscataway, NJ

PROJECT MANAGEMENT CONSULTANT

Responsibilities:

• Led a cross-functional team in the prioritization, solution planning, and remediation of known Confidential risks, to create a converged, national health services delivery platform with the combined assets of an industry leader in health services and insurance, and New Jersey-based boutique health solutions provider.
• Collaborated with CISM and/or CISSP certified professionals in an extensive investigative effort to assess and document over 200 risk issues, ranging in severity from minor to critical.
• Aligned with Application Development and IT Production Support to deploy solutions compliant with Cigna Information Protection K(CIP) standards and practices.
• Developed and executed detailed project plans to operationalize solutions to remediate vulnerabilities pertaining to the Citrix platform, network authentication, role-based access, least privilege, and service/user account auditing and maintenance.
• Employed Agile/Scrum principles as appropriate, tracked progress, removed roadblocks, nurtured internal and external partner relationships.
• Supported Legal and Sourcing in efforts to consolidate vendor contracts through renegotiation to achieve economies of scale.
• Maintained a focus on reducing corporate liability, while enabling continuous Business operations.

Confidential -Basking Ridge, NJ

SENIOR IT PROJECT MANAGER

Responsibilities:

• Established a framework for project governance to ensure accurate and timely status to stakeholders.
• Directed all aspects of operational, organizational, and functional integration of acquired products and talent.
• Assisted in the development of a converged product roadmap, and alignment of Sales strategies, revenue targets, joint Marketing activities and re- branding initiatives.
• Drove the final stages of due-diligence in the acquisition of a multi-million dollar broadcast technology company.
• Developed a consolidated functional blueprint, prioritized immediate and long term enterprise system integration objectives, and created a detailed project plan and timeline.

Confidential - Basking Ridge, NJ

PROGRAM MANAGER

Responsibilities:

• Employed Agile/Scrum principles in support of SDLC and deployment of the FiOS Confidential Media Server (VMS) consumer product, Confidential ’s next-gen set-top box (STB).
• The evolution of Quantum TV VMS yielded sales in excess of 1M customers within 2 years.
• Directed vendors, collaborated with software developers leveraging Jira to track bugs, conducted test exit reviews, supported managed trials, product launch and customer experience initiatives, and reported project metrics.
• Reconciled supply chain forecasts with predicted demand, and negotiated network deployment schedules. Directed Legal, Security, Quality Assurance, Export Control, and compliance reviews.
• Crafted detailed project plans and implementation timelines, tracked budget, prepared and presented status, and hosted weekly cross- functional team meetings with Sales, Legal, Finance, IT, Operations, and Development.
• Initiated a VLSS project to document and promote a small-scale recall process for defective VMS hardware to streamline supply chain operations and improve the overall VMS customer experience.

Confidential - Basking Ridge, NJ

NETWORK/IT PROJECT MANAGER

Responsibilities:

• Leveraged Waterfall methodologies to plan and execute a global Confidential Content Delivery Network (CDN) with over 30 initial points-of-presence (PoPs), capable of processing high volumes of time-sensitive, simultaneous video transactions in a secure environment.
• Enabled delivery of linear, live, and on-demand content to Confidential mobile and FiOS subscribers, and vendor partners throughout the Confidential footprint.
• Collaborated with Strategic Planning, along with multiple Engineering, Operations, and Development disciplines to define forecasted capacity, storage, security, performance, and service level requirements. Implemented a phased geographic expansion, by optimizing internal resources and capitalizing on favorable negotiations with external vendors and suppliers.
• Documented and executed a process to enable seamless on-boarding of Confidential wireless partners and video content providers.
• Services enabled delivery of OTT and live-streamed content to Confidential wireless and FiOS subscribers, facilitating increased revenue and gains in market share.