SUMMARY

• 10 years of experience in Project management, Production support and Customer Service.
• Experienced with core IT infrastructure components and service concepts.
• Experienced in delivering large, complex and technical programs.
• Experience in managing high budget and multiple projects simultaneously.
• Detail oriented project manager, tracking, documenting and reporting progress/issues to stakeholders and management to ensure project delivery on time.
• Experience in creating project plans, forecasts, budgeting requirements and post project implementation reviews.
• Ability to collaborate with external and internal customers and facilitating decision making in complex situations.
• Ability to communicate effectively across organizational structures and multiple management levels.
• Proficient with TCP/IP concepts.
• Proficient with Office 365 suite and Project Management tools like SharePoint, ServiceNow, JIRA and MS Project.
• Utilization of all PMBOK methodologies to successfully manage projects within all constrains.
• Managing Data Center deployments and relocation projects.
• Managing infrastructure initiatives such as Windows 10 migration and ID Vault integration projects.
• Experience in Capacity Planning to ensure optimal utilization of Data Center space.
• Scrum Master Certified.

TECHNICAL SKILLS

• SharePoint
• ServiceNow
• JIRA and MS Project
• Scrum Master
• MS Project

PROFESSIONAL EXPERIENCE

Confidential, Redmond, WA

Infrastructure Program Manager

Responsibilities:

• Responsible for planning, budgeting and execution of Infrastructure/ Data Center related Projects.
• Managing anywhere between 15 - 20 projects simultaneously.
• Developing and managing IT projects from beginning to end, including project scope, timeline, hardware procurement, resource allocation, project execution and coordinating remote work closely with the engineering teams.
• Managing projects to implement test environment (infrastructure) which supports resilient testing of Confidential &T's mobility traffic with other mobile carriers.
• Managing multiple Infrastructure implementation projects which enables internal Confidential &T teams to test 5G service compatibility with different mobile hardware like Confidential, Confidential, Confidential etc.
• Managed an end-to end Lab expansion project which increased the over hosting capacity by 800 RUs (Rack-Unit space).
• Coordinating with external vendors to procure the hardware required for deployments and negotiating support terms and delivery timelines.
• Coordinating credibly between technical team and business stakeholders.
• Using JIRA for ticketing and MS Project to manage project schedule.

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Managed Telecommunication Infrastructure replacement project for the Treasury business Confidential that supports >$300B transactions each year.
• The Infrastructure (including multiple T1 circuits, routers, firewalls, switches, etc.) supports the cash and capital markets business.
• Coordinated with the engineering team, stakeholders and the business to gather requirements and define scope.
• Implemented a DR (disaster recovery) solution by installing the hardware in a different location to which the services will automatically failover in case of a disaster.
• Coordinated with different carriers to install POTs line, perform the necessary site surveys and tracking the delivery of circuits Confidential both primary and secondary site.
• Created a WBS (Work Breakdown Structure) with a list of action items, dependencies and baseline schedule and budget.
• Highlighted all potential risks, formulating mitigation strategies and escalating to the management if necessary.
• Tracked all action items through MS Project Kanban and updating the business with a weekly status report.

Confidential, Malvern, PA

IT Project Manager

Responsibilities:

• Fulfilled duties of a Project Manager and Project Coordinator for the major organizational transformation project called FFS (Financial System Strategy) 2020.
• Created project plan and managed Windows 10 migration effort for all client machines organization wide.
• Categorized the entire project into phases based on priority.
• Met with stakeholders, IT team and all the application owners to finalize the schedule and define the scope.
• Tracked Windows 10 compatibility testing for all the applications and drove them to success.
• Scheduled Win 10 upgrade for client machines that have passed the compatibility test and ensured customer satisfaction by addressing issues faced post the Operating System upgrade.
• Managed applications migration to the Azure cloud as a part of Data Center migration project.
• Planned the decommissioning of hardware devices which will not be a part of migration.
• Communicated effectively between Project teams, Business owners and external vendors to support project delivery.
• Monitored project progress and reporting project status to senior management, business and stakeholders.
• Managed the tasks and their progress using a JIRA Kanban board.

Confidential, Redmond, WA

Deployment Project Manager

Responsibilities:

• Responsible for planning, budgeting and execution of Infrastructure/ Data Center related Projects.
• Managed multiple Data Center migrations and lab shut down projects simultaneously.
• Managed complex infrastructure projects covering servers, networking and storage upgrades.
• Managed the Capacity Management project by consolidating lab space to achieve maximum contiguous space.
• Identified EOL/EOW (End of Life/End of Warranty) machines to replace them with newer hardware or migrate the services to the cloud.
• Accomplished 1000s Rack-Units worth of free space by performing Capacity Management for all Data Centers.
• Regularized rack space reservation policies to ensure appropriate usage of lab space.
• The Capacity Planning program generated 40% increase in customer satisfaction and resource availability for critical projects.
• Utilized maintenance windows to upgrade existing infrastructure, E.g. Rack, Power Strips, Cooling Etc. to match the current industry standards.
• Conducted recurring meetings with stakeholders to gather project requirements and provide status updates of projects.
• Identified process gaps and helped streamline and document policies and procedures for each project.
• Managed projects with the help of project management tools like SharePoint and MS Project.

Confidential

Technical Consultant

Responsibilities:

• Provided technical support to all the faculty and student of the University ( Confidential ) for iLearn (communication and information management tools designed to facilitate interactions between instructors and students).
• Listed all the test cases and performed manual testing to ensure smoother transition to the upgraded version of iLearn.
• Assisted professors in managing their course work on the University’s website.

Confidential

Assistant Systems Engineer

Responsibilities:

• Worked in the NOC (Network operations Center) as the initial point of contact for all incidents reported via email, phone or through the SCOM monitoring tool.
• Provided incident management support to production environment by ensuring 24/7 availability of all the properties listed on confidential.
• Administered SQL Server 2005 & 2008 Production Database Servers.
• Monitored alerts from the SCOM monitoring console and escalated the necessary incidents to the Tier 2 support team.

Deployment Project Manager

Responsibilities:

• Worked as Project Manager, managing net new installations and decommissioning of devices within all Confidential labs.
• Managed on-boarding of new Confidential teams within the lab environment.
• Conducted Kick-off meetings with the clients and support teams to secure all the requirements.
• Tracked the procurement of new hardware from ordering until the delivery from external vendors/suppliers.
• Ensured project delivery as per customer’s expectations.
• Maintained project status and schedule by monitoring progress, coordinating activities and resolving problems.