SUMMARY:

• Hands - on, results oriented leader who proudly rolls up her sleeves to take on issues and deliver quality work using a power set of disciplines comprised of a careful selection of SMART practices and deliverables derived from 20 years of experience and profound knowledge in technical, business,
• QA and project management. Having notable and -worthy s, her history reflects proficiency to identify, design and implement innovative, cost-effective strategies that facilitate initiatives in driving business growth and operational efficiencies. She is entrusted to constitute practices for streamlining workflows and business process modeling by proactively researching new technologies, processes and trends that provide captured data to support continuous improvement, digital innovation or simplification.
• Multifaceted top performing contributor, leader, mentor and active participant in developing an effective plan of attack and execution for a broad range of corporate, project and IT initiatives.
• Proven ability to juggle diverse set of responsibilities with flexibility to switch gears and quickly focus on addressing new priorities and promptly troubleshoot and resolve issues.
• Highly skilled in pinpointing communication improvements ensuring full transparency with a solid understanding that aligns directly in meeting client need in following processes in the design, planning and tracking of multiple projects from inception to completion.
• Trusted advisor, leader and teammate, she’s often called on to manage, create direction and resolve issues for the most complex projects by taking the lead in overseeing daily operations, designing/redesigning processes, identifying and bridging gaps and developing strategic improvements.
• Core competency lies in her ability to hone in on a power set of intricacies in her extensive background to contrive fresh multidimensional viewpoints offering suggested actionable ideas of the “new”, the “now” and the “will be” to ensure the development and release of a successful, high-quality product
• Demonstrated capacity to convey detailed product information that’s clearly understood by technical and non-technical audiences improving the overall development, validation and implementation of innovative programs that drive focus, decrease exposure and strengthen organizations.

TECHNICAL SKILLS:

Domains:: Healthcare,, Pharmaceutical,, Construction, Hospitality, Retail/POS, Supply Chain, State/Government, HR, eCommerce, Non-Profit, Sales/Marketing, CRM

Testing Tools :: Test Management: JIRA, HP ALM Quality Center, JAMA, IBM Rational Quality Manager, QAComplete, Telerik Automation: WinRunner, TestDirector, QuickTest Pro, Rational Robot, TestComplete, SoapUI Pro, Test Studio, LoadRunner, WEB Debugging: Fiddler

Scripting Languages (Automation Testing):: TSL (WinRunner), SQA Basic (Rational Robot), VBScript (QTP/Test Studio/ TestComplete), C#Script ( TestComplete), JavaScript ( TestComplete)

Language of Applications Worked with :: HTML, XML, JCL, C++, .net, VB, Java, J2EE, ASP, HTML5, SQL, JavaScript, JSON

Databases :: Oracle9i, MS Access, SQL/SQL Server (2008 RS), MySQL

Operating Systems :: UNIX, Windows (XP, 7, 10), Linux, IIS, iOS, Web, Mobile, MacOS X, Android, Remote Desktop

Packages :: MS Office, MS Project, Rational Test Suite, People Soft, HP, Telerik, Visual Studio Extension, SmartBear Test Suite, Atlassian Suite

BI Tools :: SAP Business Objects, Compuware Changepoint, Sharepoint, Crystal Reports, Confluence

Diagram Tools :: UML, Visio

Version Control Software :: IBM Rational ClearCase, VisualSVN, Team Foundation Server

Other Technologies / Skills:: RUP, BrowserStack, Business Systems Analysis, eCommerce, GAP Analysis, Project Management, onsite/offshore coordination, Test Documentation (Plan, Scenario, Case), Defect Tracking, Testing (Manual, Automated, API, E2E, Regression, SIT, UAT, Performance, Stress, Exploratory), Continuous Integration, TDD, BDD, Team Leadership, Team Development, Slack App, Methodologies (Waterfall, Agile, Scrum, Hybrid/Custom), Episerver (CMS/CRM), Jabber, CyberSecurity, WMS

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Implemented solutions to achieve functional and development goals of CD/CI for WMS and SAP initiatives with strict deadlines
• Drove seamless system integration in support of a major company-wide initiative for Warehouse legacy systems and data migration with SAP upgrade
• Lead successful efforts for Warehouse Information Exchange (WIX) solutions and SAP upgrade with minimal issues
• Identified, tracked and prioritized issues, risks and action plans; modifying the plan as necessary based on changing priorities
• Engaged Stakeholders to resolve complex business problems affecting Project successes
• Formulated, directed and coordinated project activities and information with a high level of detail for every phase required
• Used harvested data incorporated with Project initiatives for releasing quality products with new and/or enhanced functionalities
• Cultivated and delivered a strategic, robust IT plan outlining scope and objectives with defined deliverables and actionable items for upcoming project initiatives
• Confidently took on additional responsibilities that demanded the ability to quickly change direction
• Effectively handled high-priority tasks for change, release and Project management along with data, business and QA analysis efficaciously juggling various responsibilities in the continuous development and integrations of multiple systems to align with JMS client needs, and assist in business and capital growth

Confidential , Foothill Ranch, CA

Business Development Manager

Responsibilities:

• Managed team of 16 distributors; establishing both short-term and long-term goals for new and existing distributors, facilitating as well as providing mentoring to team and individually
• Developed business cases for specific demographic marketing strategies
• Used sales forecasting in strategic planning to ensure the sale and profitability of products and services; analyzing business development and monitoring market trends
• Developed Best Practices; making periodic revisions of what is no longer relevant in order to stay abreast of what is new and now
• Researched, reviewed and implemented various innovative approach strategies in the improvement of sales
• Designed document to track client contact information, sales and inventory ; developed automated scripts to run nightly for data validation checks using TestComplete
• Identified and implemented solid communication system and workflow platform to keep clientele abreast of any new product releases, specials and basic information and inform technical, marketing and/or business teams of any pending requests or issues
• Negotiated contracts with vendors or distributors to manage product distribution; establishing distribution networks and developing distribution strategies
• Selected products and accessories to be displayed at trade or special production shows
• Recommended modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products
• Coordinated and participated in promotional activities and trade shows; working with developers, advertisers and production managers to market products or services
• Consulted with buying personnel to gain advice regarding the types of products or services expected to be in demand
• Identified, developed and evaluated marketing strategies based on knowledge of establishment objectives, market characteristics, and cost and markup factors
• Developed pricing strategies, balancing firm objectives and customer satisfaction

Confidential , Arlington, VA

QA Manager

Responsibilities:

• Managed the restructure of the QA Team to include new testing technique s Designed and drove high-level QA strategies while maintaining a hands-on approach to implementing each strategy
• Researched, analyzed QA need, calculated ROI and presented proposal to CIO for budget approval of various test tools to be used for managing test artifacts
• Identified, implemented, created, maintained and enhanced test plans and scripts using S martbear Tool Suite which included the option of automation ( TestComplete), API testing ( SoapUI Pro), mobile validation (BrowserStack ) and test documentation/requirements (QAC)
• Directed and participated in Web, Mobile, API, Database/Core and CMS solution rollouts using SmartBear Tool Suite; suggesting and introducing how combining multiple test methodologies would ensure exhaustive testing of all software systems
• Collaborated with Business Partners and other stakeholders to ensure tests were compliant with Software/System specifications built with multiple technologies such as ASP.Net, Drupal, Python, JavaScript and .Net
• Analyzed Business and IT Requirements for new initiatives, providing estimates on cost and time for all required deliverables along with any risk assessments and GAP analysis
• Created and executed queries to search for, verify and gather data and specific information in files for data-driven efforts using SQL and Sun Solr to search on Linux/UNIX server
• Crafted various job requirements based on QA need; conducting interviews, mentoring new hires and performing mid-year and end-of-year reviews for QA Team
• Collaborated with DevOps and Development Teams; improving overall product quality by emphasizing defect prevention throughout the Release
• Created, managed, tracked, published and validated various content management modules and files using Episerver for personalized and customized BBB profiles to show specific content (media, images, forms, links, etc) on their individual web pages or across all BBB pages
• Continuously improved Project Team performance by conducting “Lessons Learned” sessions during weekly Leadership Team Meeting ; any team and/or project related issues were discussed along with actionable steps for resolution
• Successfully and strategically managed QA Team both onshore and offshore to maintain a high degree of error-free programs, procedures, systems and documentation on all software application releases while consistently remaining hands-on with test creation and execution
• Tracked and reported progress of all QA and project initiatives in SmartBear QAComplete, TestComplete and SoapUI Pro
• Consistently revised format for all test processes for QA Team to readily learn and adapt quickly to new technologies, industry practices and trends which allowed prompt trouble-shooting and identification of chain of events for issues uncovered
• Developed and presented various weekly and monthly reports along with a high-level traceability matrix using SmartBear QA Complete and Excel
• Held monthly 1:1’s with QA Team, identifying specific areas of strength and improvement which helped to develop their competencies, creating a stronger, more solid QA Team
• Designed, updated, tracked and analyzed test metrics; identifying areas of improvement
• Identified, defined and implemented a number of significant processes in Confluence to streamline and improve the overall function of the project team as they related to Q A
• Educated and trained peers, senior management, subordinates on QA processes and provided any guidance needed giving the overall IT Team a better understanding of how the QA Team tests; researched and implemented streamlined communication system using Slack App to improve communication and strengthen Project Team performance overall
• Oversaw, planned and organized task execution of work assigned for the QA Team; breaking down various tests added to Regression Test Suite for manual and automated execution for Continuous Integration of the different product line releases allowing the ability of Continuous Deployment (SmartBear QAC and TestComplete)
• Provided coaching and mentoring to offshore QA Team to ensure tasks given were clear, understood, complete, tracked and on-schedule
• Used test tools (Jira and SmartBear QAC) for developing, storing, managing and tracking requirements, test cases and defects

Confidential , Honolulu, HI

QA Manager - Consultant

Responsibilities:

• Utilizing technical skills, coupled with business intelligence and a deep understanding of the business user’s needs, developed new processes for all project participants to adhere to (employees, sub-contractors and vendor business partners) for web and mobile device test coverage
• Conducted and attended client meetings for Release Status’ and to follow up on items that were in the backlog
• Established client requirements and specifications based on business need as well as performed GAP Analysis to identify, trouble-shoot and resolve areas where improvement is needed
• Collected, evaluated and compressed data and information from multiple sources; linking specific Work items in TFS with documentation housed in SharePoint
• Assisted with leading and documenting the Focus Group Sessions which were held to understand issues the actual consumers may be having with the product and present and prioritize these items to be included in upcoming releases
• Created a new format for all test cases being built to allow for easier understanding and execution for resources not as familiar with the product
• Liaison between business and technical teams; ensuring clear and concise translation of technical requirements and specifications
• Took control of current testing process from SIT through UAT; creating a clearer communicative process for all parties to stay abreast of what the other is doing
• Identified, outlined and implemented new UAT process to include a 3-tier test coverage for the delivery of a cleaner product into production (QA, Business Owners, End-Users)
• Logged and managed team project activities in TFS team and managed security permissions of specific users in TFS group

Confidential, The Woodlands, TX

QA Manager - Consultant

Responsibilities:

• Crafted Automation Standards and Best Practices document for the QA Team for web and mobile testing efforts
• Developed Automation-Ready Checklist to be provided to all Project Management in determining if their projects were automatable; held informal meetings to analyze and discuss their projects individually
• Monitored work of multiple automation and testing projects at a given time; developed reports of “to-date”, weekly and daily progress for each application as well as project groups
• Facilitated User meetings with Client to obtain and identify project objectives, review requirements and identify any gaps
• Analyzed all change requests and led Story Writing Workshops with the customer and team for multiple projects; provided estimates for all projects
• Developed, reviewed and revised manual test cases and automation scripts in ALM and QTP for multiple projects within 2 - week Sprints
• Coordinated with application team to ensure resolution of all issues and completion of work on time
• Maintained and produced weekly reports on all automation tests
• Defined and created test suites to be run daily/nightly/post build for full system coverage in each pre-prod and prod environment; notifying team of new issues found or current features/code affected; certifying prompt attention and resolution
• Drove Performance testing effort using LoadRunner to identify and resolve bottlenecks
• Responsible for issuing the Review and Analysis Report of Test Suite runs to all Project Stakeholders

Confidential , Denver, CO

Business Systems QA Lead - Consultant

Responsibilities:

• Validated reports written in Web Intelligence, Crystal and Xcelsius (Dashboard Design) against SAP and Ellipse data; executed parallel regression testing to validate business objects reports - prod vs. prod
• Created Test Strategy/Status documentation; identifying gaps where there may be deficiencies that may impede completion of upgrade and produced to Business Stakeholders
• Modified Web Intelligence Reports where required
• Adhering to Agile processes, managed Kan Ban board of tasks to completion; working with Client and Dev Team to ensure business needs were met
• Reported defects and managed resolutions with developer and SME teams throughout the process software development lifecycle (SDLC); uploaded reports onto SharePoint 2010
• Mentored and provided direction to team throughout the project
• Retested resolved issues; updating status’ in defect log
• Managed defect log in SharePoint 2010; providing customized reports to Project Team
• Crafted FAQ document to in corporate into User Manual

Confidential , Omaha, NE

Business Systems Lead - Consultant

Responsibilities:

• Designed and implemented new Systems standards for core HR Business services; providing Project Management, Project Planning and Project Estimations
• Defined test frameworks for full coverage of grey box testing of negative/positive, System Flow, data-driven, keyword-driven, Regression, parameter/boundary, Functional, Smoke test procedures for black and white box testing efforts
• Crafted and made revisions to all system documentation (Requirements, Development and Test); performing GAP Analysis between business goals, system capability and test to determine what is needed to get from current state to desired future state and how to get there
• Produced System Matrix and Plan for project that covered the entire SDLC test phase for Integration throughout end of UAT testing; identifying dates to be slated for each effort, time estimations for each task, as well as the resource allocation to be used
• Coordinated work for outside contractors (offshore team); leading the team through each testing phase of web and mobile user interfaces for product following Agile/Waterfall hybrid principles; facilitating daily stand up meetings (via conference call), working in shorter iterations
• Tracked and managed resource time (project schedule, time off, etc.) by creating lists in SharePoint 2010; allowing each work group to stay abreast of resources available for project issues or resolutions to queries
• Used TFS source control in application deployments
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases using Quality Center
• Created innovative and intuitive ideas for product features such as adding Game Mechanics to career site as well as a Notify Me option
• Using Quality Center - actively participated in crafting/revision and execution of test cases and sets, managed and tracked defects as well as created traceability matrix against requirements
• Developed and evolved a consumer-facing, multi-channel roadmap web application best practices for desktop, mobile and tablet usability