SUMMARY:

• Repeated success guiding global business strategy with established and emerging technologies to achieve maximum value with minimum resource expenditures.
• Talent for delivering programs related to Information security and protection, service delivery excellence, infrastructure & software development and project management.
• Expert presenter, negotiator and businessperson. Leads with facts and embraces a data driven approach to problem solving and solution delivery.

PROFESSIONAL EXPERIENCE:

Confidential, New York

Senior Manager IT Infrastructure

Responsibilities:

• Direct all IT infrastructure engineering and operations including Network LAN/WAN/MPLS/SDWAN/VPLS, Data Centers, Disaster Recovery, Messaging & Collaboration (O365 transition), Zoom/Webex/Intercall, Telecommunications & Voip, Servers, Storage, Database, Virtualization, Citrix, Audio/Visual, custom and third - party SAAS applications including LMS, ADP, iManage.
• Project delivery and IT Engineering includes Disaster Recovery as a Service, SDWAN replacement of MPLS, Enterprise Backup, AD upgrade and redesign, NAC implementation, Citrix & Windows 10 deployment, IT Call Center cloud upgrade, Office 365 implementation.

Confidential, New York

Global Enterprise IT

Responsibilities:

• Responsible for all IT infrastructure and Security engineering and operations including IT Service Desk and end user computing, Network LAN/WAN/MPLS, Data Centers, Disaster Recovery, Messaging & Collaboration (O365 transition), Telecommunications & Voip, Servers, Storage, Database, Virtualization, Desktop engineering, Application packaging/distribution, Audio/Visual, custom and third-party SAAS applications including CRM, ERP (SAP) and HCM.
• Led cross functional initiative to redesign entire landscape around Product Development to ensure IP protection after a major security breach by nation state. Included design of an air gapped secure network and data classification with Digital Rights Management (DRM) based on VxRails and Tempered Networks for network segmentation. Worked closely with developers and engineers to match business requirements with no downtime.
• Created and implemented a multi-year “get well” plan to mitigate and remediate serious IT operational risks upon joining the company.
• Led Security operations including incident response through remediation. Responsible for management of DLP, Symantec A/V, FireEye IPS/IDS suite including ETP, DarkTrace, penetration testing, vulnerability patching, KnowBe4 and end user education.
• Led adoption of Microsoft Teams, Zoom and other tools to align collaboration technologies with business goals. Drove standardization and facilitated removal of business silos through novel use of collaborative technologies.
• Championed the adoption and implementation of ITIL base Service Delivery Management for incidents, requests, problems, changes, major incidents, CMDB, Reporting, Asset and Capacity. Implemented Cherwell platform for ITSM replacing internal proprietary system.
• Led multiple programs to improve infrastructure security, stability, reliability, performance and risk mitigation globally. Revamped entire on-premise datacenter to address numerous critical risks with no impact to daily operations. Corrected numerous identified infrastructure security, performance and other high-risk gaps within 1st year. Replaced entire Cisco network including routers, switches, firewalls (firepower security suite).
• Led strategic migrations to corporate SAAS applications and drove adoption and usage of AWS for infrastructure services such as VDI and Disaster Recovery. Implemented synthetic transaction monitoring of SAAS and other applications to ensure performance meets expectations.
• Led Office 365 implementation globally to replace e-mail, standardize platforms and introduce new functionality. Improved security posture for the firm by implementing Azure AD conditional access policies.
• Vendor Management including reduction of cellular telecom expenses by $360k through rationalizing disparate plans and optimizing international usage.
• Worked closely with Legal to review contracts and customer agreements. Created and manage RFP/RFIs.
• Responsible for SOX and related Audit reporting and validations.
• Led acquisition and divestiture activity including technology strategy, assessment and implementations to support business requirements.

Confidential, New York

IT Technology Operations

Responsibilities:

• Created and managed a company-wide 30 person 24x7 NOC Technical Operations team to monitor and resolve incidents and requests across all technology domains including Network, Firewall, Storage, Virtualization, Servers, Telecom, Database and Applications utilizing off shore and domestic resources.
• Managed 24x7x person IT Service Desk including Remote Desktop support, Access & Identity Management for all internal Lines of Business.
• Maintained 99% customer satisfaction and 1-minute average speed to answer (ASA) while taking on continuous service improvement and shift left activity.
• Managed Service Delivery including Major Incidents, Customer Satisfaction and Continuous Service Improvement.
• Spearheaded the implementation of Technical Operations Automation development team (shift-left).
• Responsible for 25,000 square foot Tier 3 Datacenter for company’s compute, storage and networking infrastructure.

Confidential

Contact Center Information Systems

Responsibilities:

• Migrated phone systems from Aspect ACD and IVR, to Genesys Voice Platform and 100% Verint recording for the company’s 4500+ agents.
• Transformed a team of voice technology engineers into network and system engineers providing around the clock service to internal and external clients/stakeholders.
• Manage technical and crisis management bridges using ITIL principles. Responsible for problem and postmortem review as well as KPI reporting dashboards for C level consumption.

Confidential

IT Engineering & Operations

Responsibilities:

• Directed teams of up to 50 engineers and administrators who implement and support enterprise-wide X86 engineering initiatives and technology solutions to the internal lines-of-business; completed and delivered over 120 capital projects and 250 Servers annually. These engineers had product ownership for Enterprise Active Directory, LDAP, Windows, Citrix, Desktop, VMWare, Identity Management, Email Collaboration & Messaging (O365), Linux and custom solution development.
• Established a desktop transformation program that resulted in the introduction of desktop and application virtualization, new desktop services and custom tools for the entire organization.
• Develop and support the firm’s entire IT infrastructure including X86 Server virtualization, Identity Management, LDAP and Active Directory, Messaging, Office 365, KACE and SCCM, etc.
• Created and managed internal private cloud for desktop and server hosting with annual $1.5M capital budget for refresh and novel capabilities. Developed and refined charge back model for this service.
• Designed and implemented a VDI solution for contact centers allowing a “work from home” virtual call center that met and exceeded all on premise contact center KPIs.
• Provided custom developed solutions to solve internal business challenges.
• Negotiated vendor master contracts, license agreements, RFPs, maintenance, and SOWs.
• Recipient of the organization’s first innovation award in recognition of individual and team contributions to the success of IT.

Confidential, New York, New York

Project Manager

Responsibilities:

• Upgrade Trading application infrastructure and manage a unique heterogeneous bespoke Private Cloud Computing model consisting of VMWare (Windows and RHEL 4/5) and Solaris Zones/LDOMs.
• Worked directly with all levels of Trading Application Owners and Developers to upgrade or optimize hardware, operating systems, middleware and applications to latest technologies and platforms.
• Decommissioned aging and obsolete technology to reduce risk for the bank.

Confidential, New York, New York

Vice President

Confidential

Responsibilities:

• Responsible for the desktop and application support teams aligned to Equities Trading Floor and related business units including Research, Capital Markets and Middle/Back Office. Operated under 15-minute response SLAs.
• Major Incident handling and change approvals for all assigned LOBs.
• Infrastructure project management including Datacenter moves/consolidations and Datacenter power/space remediation, new server and desktop build and deployments. Deployed novel VDI to reduce merger and acquisition complexity and facilitate support of annual intern program for over 250 new members.
• Reduced vendor support costs by over $1 Million direct expense annualized in 2007. Reduced overall move costs over 30%.
• Saved $800k indirect expenses for technology support by designing and implementing a confidential IB client remote support model.
• Managed DBA, Server, Desktop, SW Deployment, Unix engineering and support teams aligned to Equities LOB.
• Created a global integration lab to manage OS builds, application packaging and automations deployed to trading floor.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated effort.
• Championed remote support models and drove continuous improvements to response time and MTTR KPIs.