IT Technical Manager Resume New York, NY - Hire IT People

SUMMARY:

IT Technical Manager with a successful delivery record. Exceptionally adept in crafting end - to-end project plans for the most complex endeavors, with a focus on meeting the client’s requirements.
Full collaboration with clients, design architects, product management and technical resources. Promote partnerships, team synergy and sharing information across all pillars.
Strong aptitude in cross-tactical technical implementation of initiatives, keeping the project on-time, on-scope and on budget.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

IT Technical Manager

Confidential, New York, NY

Responsibilities:

This included collaboration with all pillars: Legal, Vendor Sourcing, Design Architects, Technical resources, Capacity Management and Carriers. Continued communications with the external clients and maintaining their service level Agreements (SLA’s).
Managed the delivery of multiple branch office solutions. Enabling enterprise connectivity. Responsibilities included coordination with branch office personnel, design team, carrier, equipment provisioning and implementation of Internet, Wireless, LAN, WAN, Voice, and enterprise connectivity.
Delivery of multiple Confidential / Confidential software application products. Using Agile methodologies, collaboration with the product owners, development, and technical resources. Managed scrums, sprints, tracked development integration testing, QA and production releases.

Confidential

DCI Technical Manager

Responsibilities:

Managed multiple cost savings objectives; Data Center Optimizations, capacity, and legacy upgrades. Including migration of application services to new platforms.
Managed technical solutions of new client rollouts. Site visits to clients in order audit their technology and plan the best technical solution with our design team. Coordinating with vendors, carriers, account team and clients.
Personally, visited dozens of external clients during the 9/11 disaster located in the NYC Financial District, assisting clients to identify and implement disaster recovery solutions.
Actively participated with change management, planning for complex service processes, reporting and post incident reviews. Limit down time by building resiliency solutions. Continuous input to improve and deployment projects standards.
Global Network Operation Center (NOC) 1st and 2nd level technical network teams: monitoring, triage, Realtime- client support/break-fix, escalations, root-cause, recovery, reports, and long-term solutions. Including professional experience interviewing, hiring, and managing technical resources.