Program/Sr. Project Manager Resume

SUMMARY:

Led a team in strategy and deployment of $22M of data center IT infrastructure hardware and software for integration to a single airline reservation system.
Consolidated the Cisco Unified Contact Center Enterprise (UCCE) automatic call distribution platform and ancillary applications for call centers to realize synergies for an integrated airline with a budget of $19M.
Expanded boarding pass printers to gates at 230 airports improving baggage checking process and reducing lost baggage for a better customer experience.
Delivered $16M of IT infrastructure for a Revenue Management System. $1B incremental revenue anticipated in 2018.
Built out a TIBCO disaster recovery site to provide failover capability to meet disaster recovery requirements for event processing.
Deployed an Automated Aircraft Parking (APIS) system utilizing IoT internet - of-things technology improving airport ramp safety and reducing aircraft delays.
Established enterprise Big Data analytical platforms; Hadoop, Couchbase and MongoDB, increasing year-over-year ancillary revenue more than 15 percent.
Managed the enterprise Project Quality IT infrastructure program reducing costs by $200M and increasing revenue by $700M.
Implementation consultant for a Maintenance and Repair Operation (MRO) system deployment for a domestic airline.
Initiated and implemented a work process improvement effort reducing desktop and mobile hardware and software deployment duration by 15%.
Streamlined project monitoring and control by creating a Share Point site to track requirements, scope, risks, prioritization, KPI’s and status, later adopted by the infrastructure PMO.
Increased infrastructure capacity and improved server delivery process by 75% to support agile application development.
Implemented business process changes to support migration of technical manuals to an aircraft maintenance electronic document system. Reduced distribution costs by 45% exceeding 20-25% reduction goal.

PROFESSIONAL EXPERIENCE:

Confidential

Program/Sr. Project Manager

Responsibilities:

Responsible for data center and airport infrastructure portfolio averaging 40 to 80 projects ranging in scope from small to enterprise-wide.
Directed a staff of project managers and solution engineers.
Coordinated and led scrum meetings.
Balanced competing stakeholder demands by maintaining portfolio roadmap aligned with corporate strategy.
Managed projects including mobile, internet of things (IoT), networking and security through all SDLC phases from initiation, planning, execution, delivery and operation support.
Facilitated complex virtual and linked teams in multiple departments to secure project resource availability to meet deliverables.

Confidential

Sr. Project Manager

Responsibilities:

Delivered enterprise IT infrastructure projects for the marketing, commercial, finance and human resource divisions.
Managed a staff of project managers, server and data center engineers.
Improved project processes and reduced turnaround time by 50%.

Sr. Project Manager

Responsibilities:

Managed the design, development and implementation of strategic aircraft maintenance information systems including application development and IT infrastructure.
Deployed paperless and wireless initiatives for base and line aircraft maintenance stations.
Implemented server and network infrastructure to support electronic document system.
Developed server system administration policies and procedures including change control, security policies and application documentation updates.

TECHNICAL SKILLS:

Project: SDLC, MS Project, MS Office Suite, Powerpoint, Excel, HP PPM, Agile, Waterfall, Share Point

Hardware: HP blade servers, HP SAN arrays, NetApp filer, Cisco

Software: Oracle, SQL server, IBM MQ, VMWare, Tibco, Citrix, Couchbase, Hadoop, Microsoft

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