SUMMARY

• Highly accomplished Manager with 30+ years of extensive experience. Experienced Senior Manager with a demonstrated history of working in the management consulting industry.
• Skilled in Business Process, Business Service Management, Business & Systems Analysis Management, New Business Opportunities, People, Process & Financial Management, Project Delivery Management and IT Service Management. Leadership in constructing strategic vision, generating financial success, and delivering positive results across multiple organizational functions.

AREAS OF EXPERTISE

• E/PMO / VMO
• IT Development & Maintenance Mgt
• IT and Data Security Management
• Data Analytics Management
• Data ETL Management
• Digitalization and Transformation
• Business to IT & IT to Business Solutions
• Governance Leadership
• Full knowledge of PMI standards
• PageDip
• Project / Program Leadership From 40k to 15M per year
• Staff / Team Building and Maturation
• Proven results of management of Scope, Budget, Timeline, Staff, Clients, Business Units
• Budgets & Financial Planning
• Corporate Transformation
• Business Development & Practice Expansion Initiatives
• Corporate Transformation
• New Business Management
• Business Solution Management
• Extensive Insurance knowledge (30+ Years)
• Property and Casualty & Life and Health Insurance
• Claims Adjudication
• Actuary & Underwriting Support
• Predictive Analytics
• Payments & Statements
• Vendor Software Installation
• Majesco
• EIS
• Guidewire
• Duck Creek
• Customer Experience (CX)
• Customer Relationship Management (CRM)
• Core Administration (CA)
• Commissions
• Help Desk Support
• Pharmacy Sales Systems Support
• Retail and Manufacturer Level

PROFESSIONAL EXPERIENCE

Confidential

Sr. Manager

Responsibilities:

• Program Management
• Account level management consultant
• Budget analysis
• Agile, Waterfall and Hybrid methodologies
• Lead level activities delivering IT & Business solutions for a Fortune 500 Customer Experience Team
• Delivery of redesign of Performance Management System
• Rebuilding of Customer Care systems, process and culture
• Data Matrix Manager
• Transformation of existing systems to a modern UI/UX solution experience
• Creation of new Playbook (PageDip) experience and new SharePoint leadership suite
• Transformed and loaded Care, Commissions and Statistical data for dashboard solutioning
• Lead development of Commissions, Incentives and Performance Systems
• Combined IT, Data and Business objectives into meaningful scope
• QA, UAT and General Testing activities
• Direct report to client Sr. Level directors

Confidential

Sr. Manager

Responsibilities:

• Program Management
• IT & Business Lead Level Management - Development of Predictive Analytics of underwriting services for the D&O product lines of both public and private firms
• Provide direct reporting oversight to President of Argo
• Development in a Digital Technologies team environment
• Vendor Management
• Maintaining relationships and Single Point of Contact (SPOC) for Data service, Staff augmentation and Legal Services Providers
• All contracting aspects including renewals, negations, costing and pricing
• Liaison between Executive Leadership, Legal, Business on above
• Expediting of all NDA, SOW, Contracts and Invoices
• Ensuring payment on above
• Establishment of a VMO (Vendor Management Organization)
• Project lead and SPOC for Willis Towers Watson gap analysis effort
• Liaison to external & internal legal counsel services
• Quality Assurance
• Business Analysis - Leadership of BA staff

Confidential

Sr. Program Manager

Responsibilities:

• Program Management
• Responsible for EIS Software development & installation: Document Generation, Systems Integration, Data Conversion, Merge and Load (ETL), Provider Network, DHMO replacement
• Accountable for Application Development, Business Analysis, Architecture, DBA/DA, QA
• Account and Vendor Management

Confidential

Program Manager /Project Manager

Responsibilities:

• Program Management:
• Claims adjudication, Policy, Business Intelligence and Reporting, Data Warehousing, Quality Assurance teams and General office support staffs
• Web based UI / UX applications utilizing the Microsoft technology stack
• Mobile Applications (IOS & Android)
• CRM/ERP/SCM
• Majesco product / project teams onsite and offshore
• FiServ cutover and installation
• Reviews, Compensation, On and Offboarding
• Vendor, Account and External consulting services
• Release planning, staging and budgeting
• Usage and standards creation for ALM software
• Establishment of QA and Development structure and Toolbox standards

Confidential

Sr. Manager

Responsibilities:

• Sr. Manager - Domestic & International New Business Development - Pharma Operations
• Domestic & international help & service desk support, desk side and centralized support for repair and maintenance of PC, Network and Apple devices.
• Established and refined new device repair, update, maintenance and distribution operations - Level 1, Level 2, Level 3 support was provided
• Established and refined call centers for operational instruction, device or account issues, both USA and foreign based
• Support was provided in Pharmacy Operations for 2 of the world’s leading international corporations
• Established and refined Sales Force White Glove Support, Service and Protocols
• Member of international analysis team to determine global solutioning

Confidential

Account / Program / Senior Project Manager

Responsibilities:

• Program Manager - Third Party Risk Governance and Global Security
• Account manager between consultancy and major Fortune clients
• Support of client Global Security Operations with direct support of 3 senior directors and Vice President and CSO level accountability
• Provided management support (not physical assessment work) of PCI, SIG, AUP and NIST assessments
• Provided management support of White Hat Penetration Testing
• Support of third party Vendors (internally and on client behalf)
• Support of client Incidence Response organization
• Provided general management support of Merger & Acquisition tasks to Fortune 100 client
• Day to day operations of firm
• Account Manager
• SPOC for security and assessment work at Aetna Insurance
• Direct liaison to CISO and Office of the CISO
• Vendor Manager
• Management of external vendor operations including:
• Staff augmentation
• Empowered delegation to client’s Procurement Department
• Pass through of specialty vendors operation under the firm’s banner
• Billing, Performance and Delivery governance
• Project Manager - Management of multiple projects that were staffed by senior staff, director level and above

Confidential

EPMO Program Manager

Responsibilities:

• EPMO Program Manager Business Transformation for Culture and Technology
• Oversaw direct replacement of ITIL, Core Administration (CA), Customer Relationship Management (CRM/ERP/SCM) systems along with various infrastructure projects and restructure of data stores
• Cultural, Communications and Change management overhaul
• Guidance and management over a total of 11 projects and subprograms within the master program
• Assisted in Human Resources related changes
• Direct liaison to executive management - Steering and leadership committees, Corporate Communications, Legal and Finance

Confidential

Senior Project / Portfolio Manager

Responsibilities:

• Technical Support Project Manager of a Major Tier 1 and Tier 2 production support systems
• 5-million-dollar budget of Provider Network Systems, Medicare / Medicaid applications and External Client Reporting Systems
• System maintenance with SLA of 99.9% up-time
• 24/7/365 systematic production support across mainframe and distributive platforms
• Lead Disaster Recovery participant
• Human Resources aspects (review, retention & compensation)
• Proven results of:
• Documented 12.5 million dollars in efficiency savings
• Upgraded a team satisfaction rating of “worst to first”
• Accountable to maintain a 400-million-dollar sales portfolio
• Client business / technical liaison to 20+ Fortune 500 firms
• CRM/ERP/SCM

Confidential

Project Manager / Senior Business Process Analyst

Responsibilities:

• Led multiple on-site business and systems analysis efforts consisting of 6 business and systems analysts
• Led vendor software solution effort resulting in product selection and recognized ROI
• Business liaison to Major Brokers / Corporate Partners division and CFO Operations
• Identified outdated & incorrect systematic and business practices to synchronize multiple brokerage systems
• Analyze system processes to uncover process flaws to come up with recommended new system and business practices
• Assess existing system for processing flaws resulting in duplication of effort and implement updated and proper process techniques
• Analysis for data bridge to new front-end master brokerage system

Confidential

Lead Systems Analyst

Responsibilities:

• Full system analysis for the conversion of 837I and 837P processes from 4010 to 5010 standards
• Business, systems & data analysis as well as rendered modeling assistance
• Analysis of ICD9 to ICD10 conversion
• Analysis and artifact creation for Medicare / Medicaid regulatory changes impacting payment systems

Confidential

Project Manager / Lead Systems Analyst

Responsibilities:

• Project management was provided during claims systems merger from corporate acquisition
• Medicare/Medicaid regulatory updates
• ICD/ CPT bundling analysis

Confidential

Project Manager

Responsibilities:

• Determination and selection for replacement of the corporate claims system
• Vendor analysis and selection
• Onboarding of Guidewire Claims and Duck Creek Policy Issuance Systems
• Data verification, test case scripting & execution
• Performed tasks utilizing Agile/RUP methodology