Senior Manager Resume Dallas, TX - Hire IT People

SUMMARY

Customer - focused Product, Portfolio and Program Manager experienced in Cloud Communications and Services. Effectively drives Portfolio Strategy & onshore and offshore Development teams, successfully solves problems using analytics while accommodating changing market needs, and expertly managing relationships with Customers, Partners, Suppliers, and Executive Stakeholders.
Product Management Program Management Portfolio Management
Product Marketing Cross-Functional Leadership Cloud Solutions
Forecasting Subscription Economy (XaaS) Business Analysis
Strategic Partnerships Stakeholder Management Contract Management Agile & Waterfall Methodologies OAM&P and OSS/BSS integrations Quote-to-Cash (CPQ)

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Senior Manager

Responsibilities:

Led team delivering Portfolio Management framework for governance of 40+ transformational programs with networking equipment provider, incorporating “PMO in the New” concepts
Part of Everything-As-A-Service (XaaS) team developing Benefits Case and Value Realization infrastructure for clients transitioning to a Subscriber based Business Models
Developed Value Realization framework, developed efficient & effective Issue- Management and Change-Request processes, built templates for more effective corporate communications
Contributed to winning CPQ RFP and staffing profiles for global ticketing application provider client

Confidential, Frisco, TX

Portfolio Manager

Responsibilities:

Managed Confidential ’s Service-Provider UCaaS Solution. Solution increased revenues and seats by 20% annually. Cloud seats total exceeded 300K at YE 2018. Solution experienced <2% customer churn
Worked effectively with Cross-Functional teams including R&D, Implementations, Sales, Marketing, Compliance, IT, and Finance across all facets of Solution definition, development and roll-out
Collaborated with Customers, Channels, Partners, and internal Stakeholders to refine Solution architecture and capabilities
Drove capability requirements for R&D and Partners to add new capabilities and revenue streams
Worked with R&D (using Agile and Waterfall methodologies) during Analysis and Implementation phase, refinement of development plans to address changing business priorities and market needs
Managed Plan of Record integrating components from 17 different suppliers to address capability requirements, business needs and marketing timing, to deliver on schedule & within budget
Managed Solution Pricing, Packaging and Discounting initiatives for Solution and Services
Worked with IT to integrate Solution into corporate SAP and CPQ platforms
Developed Sales and Customer facing collateral supporting Solution launches and updates, spotlighting Solution capabilities, Messaging and Positioning, Whitepapers and End-User use-cases
Developed, Delivered Sales and Customer oriented training content
Managed contracts with Customers, Suppliers, and Partners

Confidential, Frisco, TX

Product Manager

Responsibilities:

Managed region-specific Channel and Partner price books and CPQ portal contents
Developed & Delivered custom Technical Training for Channels, Customers & Sales
Managed 3rd party relationships for partner/vendor selection and platform integration for Advanced 911 Services, Call Center, Call-Recording, Service Quality monitoring, and regulatory functions
Developed new Marketing collateral (Go-To-Market, Product Updates...etc.) and provided tradeshow support for new capabilities and product updates

Confidential, Las Colinas, TX

Consultant

Responsibilities:

Managed evaluation of task Completion, Schedule adherence, and Contractual Compliance
Managed Application/System metric Collection, Analysis and Reporting for weekly Executive reviews

Confidential

Consultant

Responsibilities:

Performed Market, competitive, and Technology analysis, and Client portfolio/strategy reviews
Authored Product Definitions for new UC, Multimedia and Collaboration services
Solution Pricing and Packaging analysis, Value-Proposition generation, and market Messaging
Developed & Delivered custom Technical, Sales/Marketing and End-customer training

Confidential, Richardson, TX

Consulting Manager

Responsibilities:

Managed customer facing marketing programs, including management of multi-million-dollar Co-Marketing budgets for Tier-1 Service-Provider customers
Developed GTM strategies, launch plans, and NPI for UC and wireless services
Developed Toolkit for Nortel Hosted solutions. Deliverables included development of templates for Service-Definitions, Marketing Collateral (Presentations, Brochures, Data Sheets, Mailers…etc.), Packaging and Pricing modeling tools, Order Management processes, and Customer SLAs.