SUMMARY

• Strategic Planning: Formulated, communicated, and implemented sound, disciplined strategies that focused on providing real value to business administration risk management and operations groups.
• Business Transformation: Re - engineered IT architecture, infrastructure framework, data center consolidations and technical services operating model to propel cost savings and expand capabilities for an improved competitive market advantage.
• Team Leadership: Assembled and led high-energy teams spanning global cultures. Forged mutual trust, instilled expectation of professionalism, and empowered/inspired team members to fuel performance.
• Day to Day Operations: I have comprehensive knowledge of data center operations and migrations, telecommunications, network engineering, desktop computing, documentation and production operation support.

TECHNICAL SKILLS

• Project Manager - IT Operations and Procurement
• Sr. Technical Specialist
• IT Infrastructure Project Manager
• IT Project Manager
• Project Manager and Technical Team Lead Specialist

PROFESSIONAL EXPERIENCE

Confidential - Allendale, NJIT

Infrastructure Project Manager

Responsibilities:

• Prepared the project plan using the Confidential Enterprise Resource Plan and organized the project team to support tasks to execute equipment upgrades in the Main Equipment Rooms and Telecommunications Rooms cable infrastructure, CCTV and security access throughout the campus.
• Directed the proper IT protocols for infrastructure upgrades and all network devices, MPLS network, firewalls, Wi-Fi, servers, switched and routers.
• Identified all voice and data infrastructure for proper handling of services, migrations and coordination with carriers. Implemented both Skype Enterprise and Teams.
• Responsible for building a project team bringing together departments and vendors for a single purpose.
• Manage change requests. Assess impact to scope, schedule and cost and communicate with key Stakeholders
• Develop a detailed project plan defining project tasks and resource requirements. Maintain a risk register to actively manage items that may impact project cost, quality, scope or schedule.
• Participated, initiated and managed in planning meetings, Program Managers, and other key stakeholders. Was able to provide and implemented several new procedures and formats to improve project performance.
• Provide status updates and other reports of project status as requested. Using Microsoft Project, Excel, PowerPoint formats.

Confidential - Jersey City, NJ

IT Project Manager

Responsibilities:

• Prepared the project plan using the JPM Chase Enterprise Resource Plan and organized the project team to support tasks to execute equipment shutdowns in the Main Equipment Rooms and Telecommunications Rooms throughout the campus.
• Directed the proper IT protocols for all network devices, MPLS network, firewalls, Wi-Fi, servers, switched and routers.
• Audited the site using ITAM polices of all technology equipment to ensure that all hardware was handled properly.
• Identified all voice and data infrastructure for proper handling of services, migrations and coordination with carriers.
• I did not have an actual team in this position but needed to coordinate with multiple business areas and vendors for support. I quickly became familiar with JPMChase policies and procedures as they related to my position and job description, so I could get the needed man hours from the cross-functional environment at this client location.
• Participated, initiated and managed in planning meetings hosted by GCRE, Program Managers, and other key stakeholders. Was able to provide and implemented several new procedures and formats to improve project performance.
• Provide status updates and other reports of project status as requested. Using Microsoft Project, Excel, PowerPoint formats.

Confidential - New York, NY

Project Manager and Technical Team Lead Specialist

Responsibilities:

• Worked as part of a project team to develop the infrastructure rollout scope and schedule to execute moves and all project requests.
• I did not have an actual team to lead in this position but needed to coordinate a metrics with multiple business areas and vendors for support.
• I quickly became familiar with AIG ERP policies and procedures as they related to my position and job description so I could get the needed man hours from the cross-functional environment at this client’s location.
• Proactively managed all day to day MAC’s (moves/adds/changes) and project activities within the region, in coordination with GCRE (Global Corporate Real Estate) Logistics team. As the technical lead specialist in voice and data I ensured all projects and move management activities are performed in a manner consistent with documented processes, adhering to schedule and budget. Ensure client satisfaction throughout the project and move management process. Utilize AIG ticketing system (ServiceNow) to create IT resource tickets in support of the user relocations
• Participated, initiated and managed in planning meetings hosted by GCRE, Program Managers, and other key stakeholders. Was able to provide and implemented several new planning procedures and formats to improve project performance.
• Provided status updates and other reports of project status, relocation requests ITAM updates and MAC status as requested. Using various Microsoft products i.e. Project, Excel, Visio, Word and PowerPoint formats.

Confidential - New York City, NY

Sr. Technical Specialist

Responsibilities:

• Orchestrated phased infrastructure overhaul to position Loews units with advanced technology capabilities providing increased business agility, improved performance like Office 365, and expanded services at lower total cost of ownership.
• Member of team to navigate Loews to private cloud environment, deploying server virtualization as an early adopter across 95% of IT infrastructure that reduced projected physical server count from 300+ to just 30.
• Designed/constructed new state-of-the-art data center with full failover/system replication, technical lab and improved enterprise storage and off-site disaster recovery capabilities, cutting restore time per application from >30 hours to ~30 minutes.
• Managed planning and execution of voice and data wide area network WAN, including MPLS, VoIP telephony, CRM and video conferencing, overhauled with active plan to deploy Cisco TelePresence at strategic business sites.
• Infused a culture of excellence and collaboration, engaging business unit leaders, process champions, and technical experts to identify and deliver IT solutions that meet functional needs while optimizing performance and productivity.
• Instituted robust standards and policies in conjunction with the IT Governance Group.
• Member of team that created comprehensive IT security, backup, disaster recovery (DR), and business continuation plan (BCP).
• Member of team that created a proactive policy for Bring Your Own Device (BYOD) phenomenon, using MobileIron to drive security and cost control, provide support, and enable private application storefront for Apple iOS devices.
• Directed technical teams through all project lifecycle phases, including requirements gathering/analysis, solution design, development, and implementation. Defined project scope and priorities, milestones, and deliverables. Managed team and business communications, training, and mentoring.
• Managed 3 large-scale U.S. hotel infrastructure build outs, including acquisition, migrations, renovation and new construction projects.
• Coordinated planning and installation of cabling, wired/wireless network, CICSO Unified Call Centers and telephony services.
• Managed planning and rollout of user on-boarding due to mergers and acquisitions.
• Deployed technologies for front office, back-office, concierge, and sales systems to support 1,500+-room hotel operations.
• Managed the day-to-day operations of three major Loews Corporate Data Centers in the New York area.
• Coordinated planning, installation and the retirement of network equipment, circuits, cables and patching within the data centers. Worked with many different network carriers to provide greater redundancy.
• Scrum manger responsible for installing the Data Center Management System (DCMS) which identifies network assets, power usage, tracks maintenance contracts, and asset costs for all centers.
• Provided support with network servers, VMAX Enterprise SAN, multi-carrier WAN, CISCO Telepresence and UCS applications and SIP voice network.
• Responsible for the data centers environmental infrastructure which includes cooling systems, chiller units, UPS units, fire suppression systems, on-site generator and security systems. We used the Andover Building Management System (BMS) to monitor our environment.
• Managed and scheduled staff of the 7x24 Network Operations Center (NOC).
• Responsible for the User Services Helpdesk using the ITIL principles and ServiceNow application. The Helpdesk handled all users’ IT troubles, change requests and software issues. The service desk staffs were also the desktop support technicians that supported the Loews employees.
• Managed the data center operators to do all system checks, ensure daily backups have completed successfully, ship backup media off-site to the media storage center, and make sure previous back-up media was returned and ready for the next back-up cycle. Prepared and updated all data centers associated documentation in a common repository (meeting minutes, decisions, sign offs etc).
• I provided vendor management, negotiating contracts, scheduled and documented preventative maintenances, and created departmental budget and forecasts, did invoice processing and employee job performances reviews.
• Managed the technical procurement process for the Confidential, which included all technical hardware and software. My department would check for authorization, availability and compliance before placing an order. We would then receive the item and assign a desktop engineer to install. When the item has been installed the service ticket would be closed.
• Facilitate workshops for gathering requirements and putting together the plan and resources.

Confidential, New York City, NY

Director - Voice and Data Communications

Responsibilities:

• Managed the Network Operations Center (NOC), Voice Operations Department and Help Desk Technicians including shift scheduling for a 7 by 24 organization using ITIL principals.
• Designed and implemented new state of the art data center including Optical fiber and copper cabling design, Schematic/riser pathways, CRAC units, chillers, generators and cabinet elevations to be the new network operations center (NOC) in Jersey City, NJ.
• Ensured technical system problems were recorded in Remedy and then triaged, mitigated and resolved by the appropriate group
• Ensured all monitoring systems such as Control-M, Solarwinds, Sun Management Center, Steelhead, Travidia, Brandford IP monitor, Ciscoworks, and HPOpenview were always properly addressed and functioning.
• Level three support for all voice related systems, Confidential Phone System, AVAYA Voicemail, call centers, Veramark call accounting system and Parlance Name Connector
• Developed training materials and taught the systematic troubleshooting of all systems, devices and components that encompassed the DN infrastructure.
• Managed all monitoring system improvements through direct line management and consultants.
• Continued developing system overview technical lab for application testing and triage documentation.
• Ensured all process documentation was up to date.
• Developed and implemented Standard Operating Procedures and Operations Manual
• Developed a strong understanding of the new technologies through vendors and research
• Researched and provided feedback on best practices.
• Ability to respond to any additional responsibilities deemed necessary by management.
• Negotiated vendor contracts for both Voice and Data via RFP process.
• Created yearly budgets/forecasts for each operation and presented to upper management.

Confidential —New York City, NY

Director - Global Telecommunications

Responsibilities:

• Responsible for providing leadership and direction to a team of managers and analysts supporting approximately 60 sites within Eastern Region of the United States and Canada with 9,000+ users and maintain a budget of $60 million.
• Provide technical and management support for Voice/Data, Video, LAN/WAN, circuit management,
• Cable infrastructure, and moves, adds and changes for all sites.
• Develop processes, procedures, and guidelines to ensure compliance to Global Telecommunications Standards.
• Meet regularly with business leaders to formulate strategic planning for new technologies.
• Implemented new NICE call recording system with screen capture for call center agents and security traders with IPC turret system.
• Installed and rolled out remote agent and VOIP via the AVAYA PBX for telecommuters, call center, and disaster recovery purposes.
• Installed WEB enabled cable and asset management system (Aperture and Smart objects) for five of the company's largest locations (over 1 million square feet).
• Installed AVAYA Call Center applications such as CCMS, IVR, web chat, vectors, etc.
• Completed project management of new site openings in Philadelphia, Boston, and Florida. Developed infrastructure cabling, computer room design, selection of vendors via RFP and bidding process. Supervised installation of voice and data hardware. Coordinated with team the user locations on floor plan and scheduling of intended users. Coordinated ordering of all voice/data circuits and ensured proper installation and scheduling.

Confidential, Englewood, NJ

Project Manager

Responsibilities:

• Planned and coordinated all site activities, including installation, delivery, and training schedules for Confidential clients such as Exxon, CTI, Grumman Aerospace and McGraw-Hill
• Prepared detailed and overview project status reports for senior program managers and on-site electrical, cabling, and facility personnel.
• Designed and implemented cable infrastructure for numerous clients.
• Coordinated installation of services by local carriers and system installers.

Confidential, Flushing, NY

Senior Field Engineer

Responsibilities:

• Planned and coordinated the installation and maintenance of large-scale mainframe computer and telecommunications systems for many of Burroughs most important clients which included Fortune 500 companies.
• Designed and implemented data communications systems and provided software support.