SUMMARY

• Results oriented, Senior Project Manager and Business Process Manager offering expertise in successfully managing multi - million-dollar operational improvement, business operations and information technology projects in complex organizations.
• Committed to completing projects on time, within scope and within budget and well versed in all project management and process improvement methodologies.
• Extensive experience effectively managing cross-functional teams, building consensus, and obtaining expected results.
• Highly effective in meeting corporate strategic objectives and plans and working as a manager or as an independent contributor.
• Over 15 years’ experience managing direct reports (both professional and non-professional), including performance evaluations, resource planning and team building and team motivation, hiring/firing and all Human Resource responsibilities.

TECHNICAL SKILLS

• MS Office (Advanced Excel
• VBA Programming
• Word
• PowerPoint
• Access
• Visio
• Project)
• SQL - Basic

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Senior Project Manager & Consultant

Responsibilities:

• Provide project leadership and project management for strategic projects for major Blue Cross/Blue Shield healthcare organization.
• Fully accountable for delivering a portfolio of projects on time and within budget through effective requirements gathering, scope development, resource management, change control and risk management. Responsible for developing and implementing “best practice” project management methodologies, processes and controls for multiple, strategic corporate initiatives
• Took over $2 million project implementing a new Contract Management and Control application, bringing the project under control and completed within scope and budget. Worked directly with outside vendor to integrate their application into current processes and procedures
• Created and implemented process improvements while implementing the Contract Management application
• Developed and implemented Project Management best practices for newly created PMO Office.

Confidential, Pittsburgh, PA

Senior Project Manager

Responsibilities:

• Successfully completed two projects on time and on budget (Master Data and Vocabulary Data migration from multiple sources into a new enterprise data warehouse)
• Created and implemented PMBOK methodologies and controls (Scope, BRD, Change Mgmt., Risk Mgmt., and Communications delivery process) improving completion times and reducing errors
• Worked directly with managers and supervisors training them on process management and project management disciplines
• Installed modified Waterfall/Agile SDLC process for data migration projects, resulting in projects completing in less time and less resource cost.

Confidential, Warrendale, PA

Senior Project Manager

Responsibilities:

• Decreased the turnaround time from 6.8 days to 3.8 days for resolving Denied Claims by automating workflows based on denial codes, routing criteria, automatic prioritization and automatic resolution resulting in improving cash flow by over $3 million
• Decreased Bad Debt Expense for a major Insurance Payor (Blue Cross/Blue Shield) by $3.2 million in 90 days by creating an algorithm to flag potential late payments earlier in the collections process
• Managed the highest impact, complex, system enhancement project (IT) from development through release to production, resulting in reducing non-value-added work by 35% and improving cash flow by $10 million per month.

Confidential, Pittsburgh, PA

Business Process Project Manager

Responsibilities:

• Implemented operational forecasting model and methodologies to improve meeting service level performance goal from 77% to 99.9%
• Developed a risk assessment and mitigation planning process that decreased the number of operational risks from over 120 to less than 25
• Improved the billing and accounts receivable cycle, reducing invoice payments from 90 to 45 days resulting in improved cash flow
• Designed and implemented the first operational and performance dashboards for both Canon and client enabling more controlled monitoring of performance and enabling issues to be recognized earlier

Confidential, Pittsburgh, PA

Business Project Manager & Consultant

Responsibilities:

• Analyze current state operations and design, develop and implement improvements and IT solutions in clinical and non-clinical areas of a major hospital system; focusing on patient satisfaction improvements and cost reductions.
• Launched high profile project re-design in the Department of Internal Medicine enabling the department to prioritize new projects and obtain requested funding
• Redesigned clinical order sets to streamline documentation and recording of physician orders
• Created unique patient evaluation and treatment flow for the Electrophysiology Department to be used to measure the optimal procedure mix (lowest cost, highest reimbursement) and direct future growth in those areas
• Designed and implemented the first operational dashboard for the Electrophysiology Department that enabled the department to determine the highest cost procedures and drive analyses to reduce those costs
• Created capacity planning model for high volume catheterization lab that improved throughput 25%

Confidential, Pittsburgh, PA

Program / Project Manager

• Responsible for researching, acquiring and bringing products and services to market for healthcare providers; focusing on the musculoskeletal service line (orthopedics, rehabilitation, chiropractic and pain management)
• Brought 3 products/services to market by 3Q 2010
• Negotiated Value Added Reseller agreement for 3 products
• Designed medical practice analytics model
• Developed strategic plan
• Created marketing material, sales kits, and sales presentations

Confidential, Pittsburgh, PA

Business Project Manager

Responsibilities:

• Re-engineered work flow for key business unit that eliminated non-value added work, reducing operating expenses by $950,000
• Created a comprehensive, web-based application that reduced processing time by 40%, saving over $500,000 annually
• Led a team re-engineering project that improved contact rates with customers and eliminated non-value added work for an annual savings of $1.2 million
• Developed and implemented a corporate wide training program to improve the management and operational skills of front-line managers and supervisors
• Created multiple applications and tools to improve operating efficiencies, reducing costs by $250,000